Casinia Casino – generel debat (side 19)

... 18 siders diskussion, uafklarede kundeklager her & hos AskG, samt på søsterkasinoerne.

I stedet for at advare om forsigtighed i rødt ovenfor, lyser en 8,3 ud af 10 i venligt grønt og hjælper med at forhindre andre i at tabe penge og ikke modtage deres gevinster.

I mit tilfælde er det kun 75 euro, åbent i 4 uger, givet de uafklarede klager og det lille beløb, giver en klage ingen mening.

Jeg synes faktisk meget om CasinoGuru og anser dig, for eksempel, LCB, for at være velrenommerede operatører. Jeg forstår også godt, at du skal betale dine medarbejdere osv., og at casinoer som dette bestemt betaler høje bonusser, men som tingene er nu, støtter du svindel, fordi for eksempel nybegyndere ser din vurdering, synes den er hæderlig og ender med ikke at få deres gevinster. Jeg har lært at tjekke AskG, udover CG, for uafklarede klager, før jeg indbetaler, men det er nok kun 5%, der gør det.

Formodentlig kunne kasinoet have hundredtusindvis af "sorte prikker" og stadig ikke være røde... 🙁

Hi!

Hold on, for a second - perhaps there is a sort of missunderstanding. There has been no uresolved complaints against this casino:

https://casino.guru/complaints/all

Have you by chance mistaken that with forum posts or user reviews which has nothing to do with the rating?

I mean, your idea is good - if there had been unresolved complaints the rating would have been lower in proportion to the severenity of the complaints - represented by black points.

However, as you can see all reported problems have always been resolved. As far as we can say based on the complaint you mentioned, the casino pays. I also could not find a single unresolved complaint submitted by you.

May I know, where the catch seems to be?

Hej Radka 🙂

Undskyld hvis jeg udtrykte mig på en forvirrende måde.

Der er uafklarede klager på AskG, https://www.askgamblers.com/de/online-casinos/test/casinia-casino/complaints

Der er også seriøse pointer, der taler imod alvoren, for eksempel TrustPilot, at casinoet har et ekstremt højt antal sager på AskG i forhold til dets lille størrelse (hvilket nok er grunden til, at det kun får en 4 ud af 10 rating) og en ekstrem lang svartid på 8 dage, altså efter en advarsel.

Og hvis du med rette viser brugerne de uløste problemer med søsterkasinoer med samme ledelse, når du angiver dem som "Uløst", finder jeg det også urealistisk ikke også at kreditere dette casino, især da det kun er et spørgsmål om tid. Det ser ud til først at have været sådan for nylig med AskG, før de reagerede.

Og når de tilbageholder €75 fra mig (i uger nu har jeg kun fået e-mails om, at de vil videresende det igen med "højeste prioritet"), giver det dig en god idé om, hvad der foregår der lige nu. Enten "sparer" du på beløb på for eksempel mindre end €100, fordi du ved, at ingen vil tage affære (og for eksempel, 75 sorte point vil ikke gøre noget for dig), eller også har du mere alvorlige problemer, som kan ske hurtigt på mindre kasinoer.

Lg

Hello, and thanks for the explanation. I should have started with the point explaining that I can add my or let's say demonstrate CG optics to that subject. My bad, sorry. 🙂

Well, I guess every player may use the whole internet to create an opinion on a casino. My colleagues, instead of that, consider evaluated situations. Based on our experiences with the external sources, we chose this way.

However, I know there is a person tracking external complaints—not TP reviews, because their policies are absurd. As long as they allow players to review Casino Guru for not paying out the winnings or delaying withdrawals, that's besides the point. 😀

However, you are correct; the more sources players aim to seek, the better, and we have never presented our website as the only way to get familiar with casinos.

When it comes to black points, those are "awarded" only for unresolved complaints, which is not usually very appreciated. However, if you check any casino review—not just the number—you will see the latest complaints directly there, so once you spot an unresolved complaint, I guess it is a fair clue. Also, sister sides are included, as you can see:

I understand the website is very complex, and browsing all reviews, tabs, or even forums, or understanding what the Safety Index actually means, is not an easy task.

Safety Index also takes into consideration the casinos scale, so what would not affect a bigger international casino may ruin a smaller, local online casino based on the amount of the black points awarded.

I understand the feeling that each Safety Index needs to correspond with the "general opinion." Yet the experiences differ; hence, it is not possible to reach that goal.

Thus, we ask players to express their experiences—good or bad—on the forum, through the reviews, and so on.

Let me know if you want to delve deeper.

Awatmy from this casino and all the brothers casinos.the pay after 3 week.thia casinos the rate must be under 5.dont play this casino

Hey, is this your experience with this and sister casinos? When you had a withdrawal, they paid after three weeks, am I right? Did you also ask or find out what was the reason for the delay?

Hej, jeg var en VIP og fra den ene dag til den anden tog de den fra mig uden at vide hvorfor, min leder svarer mig ikke på WhatsApp, og nu venter jeg på 3 hævninger på i alt 800 € (hvis du kan fortælle mig, hvornår jeg vil modtage det, for før jeg havde det i banken om 2 timer), og jeg skal hæve 1.100 € for at gøre min hurtige hævning?

Hmm, I'm not sure if there's anything you can do to speed up your withdrawals. The casino sends them and it depends on the payment method and other things. So which one do you use? If the casino uses a third party provider there might be some delay there too. Have you tried asking why you are waiting? How long has it been since you received your money?

Jeg bruger Visa, spurgte jeg, og de fortalte mig 3 dage, men før jeg modtog pengene i banken på 1-2 timer. Jeg forstår ikke hvorfor det tager så lang tid nu.

Hmm , a bank transfer can sometimes take several days, so I wouldn't find that strange. Maybe they are working on the payments and that's why the few days. I don't think it's a catastrophe, though, so if you've received money in the past, I'd wait to see if they meet the timeframe. 

Lad os se, om de overholder det, for nu skal jeg modtage €3.500 og kun med overførsler på €800 hver 4. dag, det eneste casino, der tager så lang tid at sende dig dine gevinster

Jeg har forsøgt at inddrive et udestående beløb i over tre måneder. Min konto er bekræftet, og jeg har allerede modtaget en udbetaling, men denne seneste sidder fast der, og de har absolut intet gjort, på trods af at de har kontaktet dem adskillige gange.

Believe me, in many casinos you could encounter similar times and so if it should be only 4 days it is not so much in my opinion. Of course, I know that players would like to have money in their account immediately but as I said, it depends on several things. Let's see if you can get the money by the end of this week or not.

Hi, so can I know when you entered this last withdrawal you're talking about? Did the casino tell you anything specific about the situation and why you don't have the money yet? 

Let's take a look at this first and see what can be done.

Jeg håber at modtage den inden fredag ​​som aftalt, for jeg skal have flere nu, og jeg venter stadig.

If I haven't mentioned it yet, we give casinos 14 days, so if you exceed that time, be sure to let us know and then open a complaint and we'll try to assist you. 🙂

Hej, jeg har et problem, casino Casinia afviste mine gevinster på 167.000 på grund af en anmodning om en gevinst til en tredjepartskonto, jeg troede, at når de accepterer indbetalinger fra en tredjepartskonto, er der ikke noget problem med udbetalingen, men jeg tog fejl, men i spilbetingelserne angiver de tydeligt, at hvis en spiller laver denne fejl, skal de underrette den nye spiller med og bede ham om at gøre en ny konto med og bede ham om at hæve den i hans navn. øjeblikkeligt blokeret min konto og siden september 2024 har jeg fået den revideret, udover at spærre kontoen lykkedes det mig at anmode om en anden hævning til den konto, der står i mit navn, og efter flere skriftlige anmodninger skrev de strengt til mig, at kontoen er lukket for altid. Jeg har skærmbilleder fra live chatten, da de lover mig, at jeg ikke skal bekymre mig om gevinsterne. Jeg har også skærmbilleder af min spilkonto, hvor den anden anmodning om udbetaling til den konto, der er i mit navn, er synlig. På den måde spørger jeg jer alle til råds om, hvordan I får de gevinster, der er mine. På forhånd tak for dit råd

Hello.

So do I understand correctly that you used someone else's card or bank account to deposit into this casino?

Is this some kind of a joint account, or does your name not figure there at all?

It is very important, you know, because sometimes casinos can make an exception if, for example, you use a joint account to deposit.

Did the casino completely block your account with the funds inside without even giving your deposit back, please?

Let us know more details, for sure, about all this. I believe that our complaint team could have a better look at the whole matter.

Here is the link where you can file your complaint, and we'll get back to you as soon as possible.

Hej, det var i 2024.

Nej, de fortæller mig, at de beklager ulejligheden, og at de vil gennemgå situationen, men vi har været sådan siden december, og vi er i april.

I see, then it's good that you found our feature stop which I see you also used. 

Our team will work with you and hopefully we will be able to get your money.

When did they tell you that they will review your situation? I don't think it's too much money that they can't pay you. 

Did they tell you something in December when you had no withdrawal?