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Casinia Casino – generel debat (side 19)

 af jrewing
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... 18 siders diskussion, uafklarede kundeklager her & hos AskG, samt på søsterkasinoerne.


I stedet for at advare om forsigtighed i rødt ovenfor, lyser en 8,3 ud af 10 i venligt grønt og hjælper med at forhindre andre i at tabe penge og ikke modtage deres gevinster.


I mit tilfælde er det kun 75 euro, åbent i 4 uger, givet de uafklarede klager og det lille beløb, giver en klage ingen mening.


Jeg synes faktisk meget om CasinoGuru og anser dig, for eksempel, LCB, for at være velrenommerede operatører. Jeg forstår også godt, at du skal betale dine medarbejdere osv., og at casinoer som dette bestemt betaler høje bonusser, men som tingene er nu, støtter du svindel, fordi for eksempel nybegyndere ser din vurdering, synes den er hæderlig og ender med ikke at få deres gevinster. Jeg har lært at tjekke AskG, udover CG, for uafklarede klager, før jeg indbetaler, men det er nok kun 5%, der gør det.


Formodentlig kunne kasinoet have hundredtusindvis af "sorte prikker" og stadig ikke være røde... 🙁

Automatisk oversættelse:
hugbearli

Hi!

Hold on, for a second - perhaps there is a sort of missunderstanding. There has been no uresolved complaints against this casino:

file

https://casino.guru/complaints/all

Have you by chance mistaken that with forum posts or user reviews which has nothing to do with the rating?

I mean, your idea is good - if there had been unresolved complaints the rating would have been lower in proportion to the severenity of the complaints - represented by black points.

However, as you can see all reported problems have always been resolved. As far as we can say based on the complaint you mentioned, the casino pays. I also could not find a single unresolved complaint submitted by you.

May I know, where the catch seems to be?


Hej Radka 🙂


Undskyld hvis jeg udtrykte mig på en forvirrende måde.

Der er uafklarede klager på AskG, https://www.askgamblers.com/de/online-casinos/test/casinia-casino/complaints


Der er også seriøse pointer, der taler imod alvoren, for eksempel TrustPilot, at casinoet har et ekstremt højt antal sager på AskG i forhold til dets lille størrelse (hvilket nok er grunden til, at det kun får en 4 ud af 10 rating) og en ekstrem lang svartid på 8 dage, altså efter en advarsel.

Og hvis du med rette viser brugerne de uløste problemer med søsterkasinoer med samme ledelse, når du angiver dem som "Uløst", finder jeg det også urealistisk ikke også at kreditere dette casino, især da det kun er et spørgsmål om tid. Det ser ud til først at have været sådan for nylig med AskG, før de reagerede.

Og når de tilbageholder €75 fra mig (i uger nu har jeg kun fået e-mails om, at de vil videresende det igen med "højeste prioritet"), giver det dig en god idé om, hvad der foregår der lige nu. Enten "sparer" du på beløb på for eksempel mindre end €100, fordi du ved, at ingen vil tage affære (og for eksempel, 75 sorte point vil ikke gøre noget for dig), eller også har du mere alvorlige problemer, som kan ske hurtigt på mindre kasinoer.


Lg

Redigeret
Automatisk oversættelse:
hugbearli

Hello, and thanks for the explanation. I should have started with the point explaining that I can add my or let's say demonstrate CG optics to that subject. My bad, sorry. 🙂

Well, I guess every player may use the whole internet to create an opinion on a casino. My colleagues, instead of that, consider evaluated situations. Based on our experiences with the external sources, we chose this way.

However, I know there is a person tracking external complaints—not TP reviews, because their policies are absurd. As long as they allow players to review Casino Guru for not paying out the winnings or delaying withdrawals, that's besides the point. 😀

However, you are correct; the more sources players aim to seek, the better, and we have never presented our website as the only way to get familiar with casinos.

When it comes to black points, those are "awarded" only for unresolved complaints, which is not usually very appreciated. However, if you check any casino review—not just the number—you will see the latest complaints directly there, so once you spot an unresolved complaint, I guess it is a fair clue. Also, sister sides are included, as you can see:

filefile

I understand the website is very complex, and browsing all reviews, tabs, or even forums, or understanding what the Safety Index actually means, is not an easy task.

Safety Index also takes into consideration the casinos scale, so what would not affect a bigger international casino may ruin a smaller, local online casino based on the amount of the black points awarded.

I understand the feeling that each Safety Index needs to correspond with the "general opinion." Yet the experiences differ; hence, it is not possible to reach that goal.

Thus, we ask players to express their experiences—good or bad—on the forum, through the reviews, and so on.

Let me know if you want to delve deeper.

Awatmy from this casino and all the brothers casinos.the pay after 3 week.thia casinos the rate must be under 5.dont play this casino

antorall

Hey, is this your experience with this and sister casinos? When you had a withdrawal, they paid after three weeks, am I right? Did you also ask or find out what was the reason for the delay?

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