Casinoly Casino – generel debat (side 4)

Hello, if you aim to keep up with the conversation, please feel free to do so. No need to delete posts. 🙂

N I'm not deleting it!

Well, you are. And this response is weird, to be honest. Thank you in any case.

This

🙂

I suggest two things.

1) Please do not posts such things as "This" or "I did not delete"

2) focus on casino-related situation

Jeg indgiver en klage mod Casinoly vedrørende ubetalte gevinster.



Jeg indbetalte omkring 40.000 euro af mine egne penge og spillede uden bonusser. Efter at have spillet vandt jeg omkring 23.400 euro, og

I This is a scam site!

I'm sorry to say that, but this is actually not a complaint request. In my view, you have already submitted the same problem. Do you remember, perhaps?

"The player from Hungary reported being defrauded by the casino and claimed to have evidence, including a video and a screenshot, regarding a loss of 40,000 euros. The Complaints Team reached out for additional information and extended the response time by 7 days. However, as the player did not respond to the inquiries, the complaint was rejected due to a lack of information for further investigation."

It was back in January 2025

As explained, we can't help you anymore. We can only address situations less than 6 months old. I'm sorry.

Efter jeg indgav en klage, og de ikke svarede på mine eller Casinogurus beskeder, STOPPEDE CASINOET MED AT BETALE MIG 2883 EURO

Yes, and I'm sorry to see such a sad ending. Investigating when the casino decides not to cooperate is difficult. 🙁

If I'm not mistaken here, it's, however, very rare for this casino... I really do not get it.

Er der noget jeg kan gøre?

Tak for alt

That's the worst part. The casino is not licensed at the moment, which very much limits potential options to none.

Bekræftelsen af ​​min Casinoly-konto virker ikke, og jeg er bange for, at jeg ikke vil kunne få adgang til mine gevinster.

Hi, do you know what’s preventing you from completing verification? Could you share a few more details? Have any documents been rejected or approved, or is there a specific step where the process gets stuck? It would also help to know how long this has been going on.

I saw that you’ve already submitted a complaint or are in the process of doing so. Once it’s submitted, our team will look into the situation.

In the meantime, please answer these questions here on the forum. Although I won’t be handling the complaint myself, your answers will give us a clearer picture of what’s happening and may help us pinpoint the problem.

Så jeg vandt mandag morgen, og de første 500 blev udbetalt direkte. De første 500 ankom i morges, og så ville biografen have en 3-trinsbekræftelsesproces.

ID-kort med foto

Bevis for adresse

Bankens historie

Jeg har indtastet alt, men kun den del, der omhandler mit kørekort/ID, blev gemt. Resten blev ikke afvist eller noget. Efter at have genindlæst siden, ser den bare ud, som den gjorde i starten. Jeg har prøvet alt: PDF'er, fotos osv. Den siger kort "Behandler", så genindlæser jeg siden, og det hele starter forfra.

I går aftes kunne jeg indsende alle dokumenterne, men i dag er bekræftelsestrinnet forsvundet, og min konto er begrænset. Jeg kan ikke få adgang til mine penge, og mine e-mails bliver ikke besvaret.

Opening a complaint, as you’ve already done, seems like the most sensible step in this situation. Since the casino isn’t responding, I assume you don’t know why your account is restricted, so our team will need to look into that.

I hope the casino gets back to you and provides some answers. Restricting your account without explaining what happened isn’t good customer service.

It’s possible that the restriction is temporary because the casino has flagged something for review. However, that’s only speculation on my part, so we’ll need to wait for them to explain what’s actually happening.