Jeg er chokeret over, at Casino Guru gav dette casino en høj vurdering, fordi det helt klart er en fidus. Jeg opfordrer dem indtrængende til at fjerne det promoverede link med det samme og forhindre spillere i at blive ofre for deres svigagtige praksis.
Jeg indsatte €1500 og vandt €900, men da jeg forsøgte at hæve mine gevinster, kunne jeg kun hæve €500. På trods af kontakt til support fortalte de mig, at det beløb, jeg kunne hæve, afhang af mit niveau, selvom dette ikke var nævnt i deres vilkår og betingelser. De gav et billede med oplysninger om tilbagetrækning, men dette var stadig vildledende.
Deres hjemmeside hævder, at udbetalinger tager 1-3 hverdage at behandle, så jeg hævede €500 og spillede med de resterende €400. Dagen efter kontaktede jeg support for at bekræfte min konto for at undgå forsinkelser i betalingen, men de sagde, at det var unødvendigt. Jeg insisterede på at bekræfte min konto og fik en e-mailadresse til at sende mine dokumenter, men e-mailadressen var forkert. Da jeg kontaktede support igen, nægtede de at give den korrekte e-mail og sagde, at de ville kontakte mig, hvis bekræftelse var nødvendig. Jeg har aldrig oplevet dette problem i noget andet casino.
Jeg fortalte dem, at jeg forventede at modtage en e-mail om 5-10 dage, hvor jeg blev bedt om at bekræfte min konto, og så skulle jeg vente yderligere 10 dage for at fuldføre bekræftelsesprocessen. Derefter skulle jeg vente endnu længere på at modtage min betaling, hvilket var uacceptabelt. De forsikrede mig om, at jeg ikke behøvede at bekræfte min konto, og at jeg ville modtage min betaling inden for 1-3 dage. Men de gav mig en anden e-mailadresse til at sende mine dokumenter, som heller ikke virkede. Jeg modtog en e-mail om, at bekræftelsesprocessen ikke fungerede i øjeblikket.
Tirsdag kontaktede jeg support igen for at forhøre mig om min betaling, og de fortalte mig, at det ville tage 1-3 dage at modtage min betaling, som forventedes at ankomme torsdag eller sent onsdag. Da jeg kontaktede dem i onsdags, sagde de, at jeg skulle vente til torsdag, men torsdag sagde de, at det kunne tage lidt længere tid, og at jeg skulle forvente min betaling på fredag. Jeg kontaktede dem i fredags, og de forsikrede mig om, at jeg ville modtage min betaling senere samme dag, men jeg modtog ikke noget. I dag, lørdag, er jeg overbevist om, at jeg er blevet snydt.
Før jeg vandt, købte jeg €40 i "gratis spins" på Gates of Olympus. Efter et par omgange gik hjemmesiden ned, og jeg kunne ikke få adgang til den i omkring en time. Da jeg endelig var i stand til at logge ind igen, manglede €40 på min saldo, og jeg vidste ikke, hvor meget jeg havde vundet, om noget. Da jeg kontaktede support, bad de mig finde runden, hvilket jeg gjorde og have et skærmbillede af. Casinoly returnerede dog ikke mine penge eller gevinster, og de hævdede, at de havde tjekket alt og ikke fandt nogen fejl fra deres side.
Jeg har skærmbilleder af hver chat med support, mine gevinster og alle andre beviser, der beviser deres svigagtige aktiviteter. Jeg advarer alle om at undgå dette casino og ikke blive ofre for deres svindel. Gør ikke den samme fejl, som jeg gjorde. Dette casino er 100% en fidus.
Opdatering: Efter 14 dage sendte de mig en e-mail om, at min tilbagetrækning mislykkedes, og jeg var nødt til at vælge en anden betalingsmetode. Efter 6 dage og kontakt til support fortalte de mig, at min udbetaling vil være på min bankkonto efter 1-3 dage. Efter næsten en uge kontakter jeg dem igen og fortalte mig, at min tilbagetrækning vil blive forsinket, fordi jeg indsender den igen, MEN de annullerer min tilbagetrækning!
I am shocked that Casino Guru gave this casino a high rating because it is clearly a scam. I urge them to remove the promoted link immediately and prevent players from falling victim to their fraudulent practices.
I deposited €1500 and won €900, but when I attempted to withdraw my winnings, I could only withdraw €500. Despite contacting support, they told me that the amount I could withdraw depended on my level, even though this was not mentioned in their terms and conditions. They provided a photo with withdrawal information, but this was still misleading.
Their website claims that withdrawals take 1-3 business days to process, so I withdrew €500 and played with the remaining €400. The next day, I contacted support to verify my account to avoid delays in payment, but they said it was unnecessary. I insisted on verifying my account and was given an email address to send my documents, but the email address was incorrect. When I contacted support again, they refused to provide the correct email and said that they would contact me if verification was necessary. I have never experienced this issue in any other casino.
I told them that I expected to receive an email in 5-10 days asking me to verify my account, and then I would have to wait an additional 10 days to complete the verification process. After that, I would have to wait even longer to receive my payment, which was unacceptable. They assured me that I did not need to verify my account and that I would receive my payment within 1-3 days. However, they gave me another email address to send my documents, which was also not working. I received an email stating that the verification process was not working at the moment.
On Tuesday, I contacted support again to inquire about my payment, and they told me that it would take 1-3 days to receive my payment, which was expected to arrive on Thursday or late Wednesday. When I contacted them on Wednesday, they told me to wait until Thursday, but on Thursday, they said it might take a bit longer and that I should expect my payment on Friday. I contacted them on Friday, and they assured me that I would receive my payment later that day, but I did not receive anything. Today, Saturday, I am convinced that I have been scammed.
Before I won, I purchased €40 of "free spins" on Gates of Olympus. After a few spins, the website went down, and I was unable to access it for about an hour. When I was finally able to log back in, the €40 was missing from my balance, and I did not know how much I had won, if anything. When I contacted support, they asked me to find the round, which I did and have a screenshot of. However, Casinoly did not return my money or winnings, and they claimed that they had checked everything and found no mistake on their part.
I have screenshots of every chat with support, my winnings, and all other evidence that proves their fraudulent activities. I caution everyone to avoid this casino and not fall victim to their scams. Do not make the same mistake I did. This casino is 100% a scam.
Update: After 14 days, they emailed me that my withdrawl failed and i had to choos another payment method. After 6 days and contacting support they told me that my withdrawl will be in my bank account at 1-3 days. After almost a week , i contact them again and told me that my withdrawl will have a delay because i re-submit it BUT they cancel my withdrawl!
