CatCasino – generel debat (side 3)

To be fair, I'd like to say that many casinos listed on this website simply ignore the forum and players completely. OR strictly posts bonuses promotions only - which I find far worse from the player's perspective.

Just my point of view.

Hej. Jeg havde også problemer med min tilbagetrækning for et par måneder siden, men efter bekræftelsesprocessen har jeg ikke haft nogen problemer indtil videre, og jeg nyder faktisk at spille på Catscasino! Jeg har indbetalt og hævet via eZeetWallet i uger og i 4 dage har jeg haft en hævning på 120 euro i gang, og hver dag bliver jeg udsat på ny..

...Tidligere tog udbetalingen kun et par timer. Kun denne gang ikke. Kan du hjælpe mig?

Hy.

Præcis samme problem for mig. Bekræftelsen var ikke noget problem og gik hurtigt igennem. Den første udbetaling blev udbetalt via Skrill inden for 24 timer efter at have spurgt to gange i kundechatten.

Jeg har ventet 3 dage på den anden udbetaling. Efter gentagne henvendelser fik jeg altid at vide et andet svar i kundechatten. Først stod der, at det ville blive udbetalt snart, så stod der inden for 24 timer, så stod der inden for 72 timer og til sidst, at betalingen ville blive tjekket af sikkerhedstjenesten, og at jeg skulle have tålmodighed. Desværre er der ikke sket noget indtil nu, og jeg tror, jeg kommer over de 72 timer.

Da der er en daglig eller ugentlig udbetalingsgrænse, og jeg stadig har nogle penge på min konto, tror jeg, at det bliver forsinket for evigt. Jeg er spændt. Hvis der ikke sker noget i den nærmeste fremtid, vil jeg nok åbne en klage, hvilket jeg synes er en skam, for jeg kan ellers rigtig godt lide casinoet. Men hvis en udbetaling tager evigheder, og du ikke får et korrekt svar, er det virkelig en skam. 😪

Hello.

I'd like to learn a few things first f - I may:

Has the casino informed you about the reason for this delay? Have you suggested other payment options to opt for?

You know, using a different payment option is usually the easiest solution. So, I'd say it's worth a try.

What do you think about it?

I wouldn't be surprised much to find out that the payment provider has some issues providing services in German-speaking countries. Just a guess, but it happens quite a lot these days. 🙁 I'll keep the chat operators aside since they are not usually well-informed.

So, I'll stick with my question. Can you opt for a different payment option at the moment?

Hy.

Det er åbenbart ikke betalingsmulighederne for mig, det fik jeg i hvert fald ikke at vide, og udbetalingen er ikke blevet annulleret før nu.

Jeg har allerede udbetalt én gang via Skrill, og der var ikke noget problem.

Nu med den anden udbetaling er svaret altid det samme: "Din udbetaling bliver tjekket af sikkerhedstjenesten og bliver snart udbetalt".

Jeg kontaktede kundeservice igen i dag via chat og fik at vide, at de ville forsøge at betale mig pengene i dag. Jeg er spændt.

Men da jeg gerne vil foretage yderligere udbetalinger, da jeg stadig har nogle på min konto, er jeg spændt på om det tager så lang tid hver gang. Så længe det overhovedet udbetales i dag...

Den anden udbetaling er netop blevet udbetalt. 😊👍

Jeg håber, at dette virker nu i fremtiden. 😊

Nice!✨👌

Hopefully, it was just an occasional complication without further effect!

Keep us posted once you submit another one - just to see how it goes. 🙂

I would like to bring to everyone’s attention that this casino (or someone impersonating as CatCasino) is sending these kind of emails from a seedy gmail-address. They have also attached a whatsapp-number for contact. Just to clarify; I have depoed here once. I think it was 10 euros. So I, by no means, would have a personal manager...

Seems like a phishing email! Thank you very much for bringing this up!

Could you inform the casino? I believe they should know.

Has anyone else found this in a mailbox? 🤔

Ja jeg.

Og jeg var også registreret hos Cat Casino, og jeg modtog også sådanne mails hos Gama og også fra Gama.

Men det meget mere interessante spørgsmål er, hvor har de fået vores e-mailadresse fra, og hvordan ved de, at vi har en konto på disse casinoer.

Kan det være, at Cat og Gama uddeler e-mailadresser?

Received another one. This is definitely CatCasino sending these to people who unsubscribed from their newsletter etc. Highly immoral...

Cat Casino and Gama have the same owner. It seems the casinos are also managed by the same people so that's the answer to your question. The casinos are connected.

Anyway, it would be interesting if you asked the same question the Cat Casino's customer support.

Do I understand it correctly that you unsubscribed from from Cat Casino's newsletter, but then you received this anyway?

Hello there,

Thank you for your feedback.

We sincerely regret that we are currently experiencing some technical issues affecting the withdrawal process. We are making every effort to promptly eliminate these problems and ensure smooth operation.

If you are still having difficulties with withdrawal, please write to aleksandra.ru@cataffs.com with your ID or the mail where your account is registered.

Hello there,

Thank you for your feedback.

We're sorry you had a negative experience with our customer service.

If it's not too much trouble for you, could you please describe the situation in more detail by sending us an email at aleksandra.ru@cataffs.com, along with your ID or the email address associated with your account?

Hello there,

Thank you for your feedback.

We sincerely regret that we are currently experiencing some technical issues affecting the withdrawal process. We are making every effort to promptly eliminate these problems and ensure smooth operation.

Could you please describe the situation in detail by emailing us at aleksandra.ru@cataffs.com with your ID or the mail where your account is registered.

Hello there,

Thank you for your feedback.

These letters can be sent by a personal manager with a personalized offer for you, as well as managers can write to you on messenger, if for example you are not satisfied with such communication support, you can always write to us to revise or disable for you mailings with personalized offers.

Hello there,

Thank you for your feedback.

No such can not be, as we are two different projects but we have the same affiliate program.

Hello there,

Thank you for your feedback.

If you wish to unsubscribe from the newsletter, you should contact our support chat or write to support@catcasino.com.