Coins.Game Casino – generel debat (side 7)

KYC-valideringen kan altid anmodes om på et passende tidspunkt, for eksempel hvis du vinder med et par spins eller vinder en præmie, som jeg anser for at være meget værd.

Do you think this casino would at least agree to do the initial KYC right after the registration?

I understand that many players may feel the same as you, but as far as I can say, it makes sense that especially bigger wins may be associated with even more thorough checks. It is not that unusual; the casino just has to double-check that the game operated normally, bets were ok, and the player is still the one who funds the account, for example.

Not to mention that some casinos apply a threshold; hence, you may withdraw a few times without any real check, but once you hit the threshold, you must undergo the full verification.

But as I said, I get from the other perspective it sometimes sounds like a weird coincidence.

Jeg fik 400 USD konfiskeret af dette casino, uden at du kunne anfægte deres beslutning eller forsvare dig selv, selvom jeg sendte al dokumentation, mener jeg ikke, at der er nogen overførsel i denne proces.

Hvor spilleren altid er taberen

So, it seems you did not pass the check the casino put on your account. From what I could learn, they are certain you used two accounts to play in the casino. Well, it is quite easy for a casino to say that only one account per device or IP is allowed, but in reality who knows who else may have been playing too?

So, if you want to "challenge their perspective," you may submit another complaint. Did you think about it?

The other complaint of yours shows that another account was closed without an explanation, so perhaps we will dig something up too. Are you aware of anyone else in your household playing from the same IP or device, please? It does not mean much, but it is always a possibility, yet we believe the casino should put some real efforts into the KYC and assemble more evidence proving that the players actually used more accounts to have an unfair advantage.

Et af de værste svindelcasinoer der findes. Alle spilleautomaterne er riggede, og RTP bliver stjålet i hvert spil. Et rigtigt kriminelt casino.

Brasilianere, der skal indbetale her, bedes læse anmeldelserne af dette svindelcasino.

Hey, I see that wasn't the best experience.

Is it just about the RTP? Does the casino display it too? Did you have any other problems? 

Hilsen,

Jeg har problemer med verifikation og udbetaling af mønter.game casino.

Jeg er en gammel bruger, jeg har haft min konto i over et år, og jeg har satset over €100.000.

Den 25.10.25 modtog jeg €6.000, og det var dér, problemerne begyndte. Da jeg ville betale, skulle jeg foretage en verifikation, som jeg gennemførte med dokumenter, men verifikationen er stadig i gang, som supportteamet siger, og det tager normalt 48 timer.

Min konto er blokeret (udbetalinger, bonus) på grund af en indbetaling (hvilket er sjovt for mig), men jeg kan stadig spille normalt.

Jeg har haft betalinger før uden problemer.

Hver dag taler jeg med supportteamet, og jeg får ikke et konkret svar, hvilket er grunden til, at verifikationen tager længere tid end forventet.

Jeg vil gerne bede dig om hjælp.

Tak

Hi, how long does verification take? What did you have to send to the casino? What does support tell you when you ask about verification? 

Will wait for your answer. 🙂

Hilsen,

Varer normalt 24-48 timer

Bare et ID-kort.

Det her er det sidste jeg fik som svar.

Oh, okay, I don't know what they want to watch on ID in two weeks, but let's try to give it to them. Maybe it will be over sooner.

If not, then we'll definitely try to help.

Deal? 

Aftalt

Great I will wait for further developments. 🙂

Jeg ved ikke med dig, men jeg vil dele en oplevelse, jeg har haft. Op til et vist gevinstbeløb kan du hæve penge. Op til et vist punkt beder de om KYC-verifikation.

Så en dag prøver du at få adgang til siden, og du kan ikke komme ind.

Så kontakter du support, og de bruger en af ​​brugsbetingelserne, der siger, at du ikke har overholdt dem.

Og de siger, at det ikke er muligt at kontakte sikkerhedsfolkene. Og at man kan lave kyc'en om, og at der vil blive truffet en endelig beslutning.

Så nu skal jeg vente på, at de afviser mig, og så får jeg endnu en kyc-verifikation... er det et positivt resultat i sidste ende eller det samme?

Tak

Jeg delte kun, hvad der skete.

Men må din sag være positiv

Held og lykke 🍀

So that's what happened to you, right? Did you go through the verification process or did they close your account? What did you violate, according to them, if you violated anything? 

Ja, de sagde, at jeg ikke bestod kyc'en.

De sagde, at navnet var forkert, og lukkede kontoen. Næste dag var der ikke mere adgang. Og mine gevinster blev konfiskeret. Jeg fandt først ud af, hvad der var sket, fordi jeg kontaktede support.

So, your name was really wrong? Do you know something about it?