Cosmo Casino – generel debat (side 2)

Jeg er virkelig meget tilfreds med Casino Rewards, jeg har spillet på forskellige tidspunkter (år) i forskellige kasinoer i gruppen, nu i luksus, det er rigtigt, at ved at åbne forskellige konti og deres loyalitetssystem er integreret, har der til tider været problemer med de forskellige brugere, kald dig selv ID-koden eller indtast med min email eller brugernavn... men live chat 24x7 a1... de løser det.

Og hvis jeg tilgår en kampagne fra min e-mail, og jeg ikke aktiverer den i appen, løser de det også.

Nu er det svært at bevare status, du skal spille... Og hvis det er frustrerende at gå et niveau ned.

Men jeg vil sige, at det er et af de bedste kasinoer.

Den er ret komplet.

De betaler hurtigt og har flere betalings- og hævningsmetoder.

Jeg tilføjer...

Chatten i luksus oversættes også til spansk.

Jeg har lige set den anmeldelse du har af den grund min kommentar.

Hello and thank you for your information.

Do you know you can write your own user review here? 🙂

Jeg har været registreret hos Cosmos casino siden 2017. 2022Men i dag fik jeg ikke mine gevinster udbetalt, alle dokumenter sendt og bekræftet til e-mails, intet svar. Chat fungerer kun på mobil og på engelsk. Alt forklaret med tjenester chat ønskede at tjekke min konto, men intet kom op.

Sjovt synd, at kasinoet behandler loyale kunder så dårligt.

As I can see in the complaint there should be some update today.

I must say the worst thing the casino can do to any player is ignorance. Let's see what happens next, though.

Hej allesammen,

Hvordan spiller du på Cosmos, hvis spillere fra Tyskland ikke er tilladt? VPN? De har kun Microgaming (bedste nogensinde) ? Og det virker ikke fra Tyskland, vel?

Hi, as far as I can see, the casino does not accept players from Germany at the moment, so it would not be a good idea to try to get around it by using a VPN, because according to our information they do not support its use. However, I found a list of casinos for you, which might be interesting for you, plus they also include microgaming as you requested. However, the game provider may not be available for all countries, so I recommend that you read the Terms and Conditions or ask the operator. 🙂



Is there anything else you would prefer when choosing a casino ? Do you like any other game providers ? In the context of what is microgaming the best for you ? Let us know.

Ja, det vil også være muligt i Tyskland fra 2017, men jeg ved ikke, om det stadig vil være muligt i 2023

Hej, jeg vandt noget på cosmo Casino efter så lang tid, men mine gevinster har været på udbetalingslisten i over 48 timer, men den er ikke blevet behandlet. Kan nogen venligst hjælpe mig?

Hello there.

I can understand that you are a bit frustrated, although we allow casinos 14 full days to verify players and process the payment. Cosmo Casino has got a good safety index, as you can see here, what in this case is a positive thing and it could lead us to a good result for you.

Have you already passed the verification? Sometimes this process can take a little bit longer as the casino has to do all the checks needed so the withdrawal can be processed.

Let us know please whenever there is any update.

Selvfølgelig er jeg verificeret, de fortalte mig, at min konto har et backlog på 84 euro, men de behandlede ikke min udbetaling, men er det ikke sandt? Jeg tjekkede min bankkonto, og der var ingen refusion, men jeg skal stadig betale, selvfølgelig prøv altid, at jeg annullerer mine gevinster og fortsætter med at spille og taber! Det er deres måde (meget billigt) nu skal jeg vente yderligere 48 timer på min udbetaling... Hvis du finder noget igen efter 48 timer

You know what? I would ask your bank whether there is a pending chargeback operation reserved in the system. This is the least you can do. I would certainly try that. Then, you can present the official response to the casino.

How bad could that be?

Tak 🙏, jeg behøver ikke spørge banken, alt kan ses på kontoudtoget, cosmo Casino forsøger altid at få mig til at annullere mine gevinster og fortsætte med at spille, nu venter jeg på, at de udbetaler mig

I see...it was just a thought. 🙁 I'm sorry to say that; it seems you should complain instead. There is little else to come up with. Are you familiar with the process?

This guide focused on complaints might help. I'll be here if you have questions, ok?

I think sometimes getting informed is not a bad idea but whatever you think. 

However, the way you write it makes me think that it didn't happen for the first time, so how is it, have you had a similar experience in this casino ? I would also like to add that a few days is not a disaster yet, so we will see how the whole thing will turn out.

Be sure to keep me updated with more information, because if there are issues and the casino doesn't pay you out after 14 days, our team will try to help you. 🙂

Mange tak 😊

Hej, jeg har forsøgt at få en opgørelse over mine indskud hos Cosmo Casino mindst en gang om måneden i et halvt år siden jeg tilmeldte mig, men jeg får bare ikke svar fra support eller noget i den stil. Selvom kasinoet ifølge GDPR er forpligtet til at sende mig et sådant uddrag efter anmodning. Når jeg kigger på min casinokonto ser jeg den kun i 1 år, men jeg vil have den fra de sidste 5-6 år. Hvad kan du ellers gøre for at få information?

Hello there. Sorry to hear that the casino support is not responding to your requests. Unfortunately we won't be in any help with this kind of issue. Have you tried to contact them thru live chat and by email as well? They should give you this kind of information, as you said, and also inform you, if there was some kind of change in the casino, let's say, and therefore they do not have any older list of this kind.🤷‍♀️

Tak for svaret. Jeg har ikke modtaget nogen e-mails om mit problem endnu, det eneste jeg får fra dem er, hvilke nye spil eller bonusser der er. Så skal jeg nok blive ved med at lede efter, hvordan jeg får et opgørelse fra min konto, hvilket er meget vigtigt for mig. Den sidste udvej ville være at hyre en advokat, hvilket jeg faktisk gerne vil undgå.

I realize that you want to have as little trouble with this as possible and you would prefer to resolve it all smoothly. As Romi wrote, in this case the casino itself will have to provide you with such information, but I'm not sure if they keep such documents for 5-6 years. It might be a good idea to ask. 

Also, as suggested, the most sensible thing to do would be to write an email and explain your situation and hopefully the casino will write you back and tell you whether or not they can provide you with something like that. 

Would you try it ? 

Ja, selvfølgelig ville jeg prøve det en sidste gang. Normalt skal sådanne dokumenter opbevares som bevis i 10 år.