Crypto-Games.io Casino – generel debat (side 2)

I deposited $700 at Crypto-Games.io. Their terms required me to wager my deposit 2x before withdrawing, which I completed.

After requesting my withdrawal, they told me that my bets are under review because they detected "a large number of violations" and that my funds may be withheld.

I asked them to specify which rule or term I allegedly violated, but they refused to provide any details and simply told me to check the Terms & Conditions myself.

At the moment, my withdrawal remains unpaid despite having completed the required wagering. I have screenshots of the conversation and will open a formal complaint with Casino Guru if this is not resolved.

Being told that you violated the rules without being told which ones leaves you with very little to respond to. You’ve already asked for clarification, and simply referring you back to the entire Terms & Conditions doesn’t answer that question.

When did you request the withdrawal, and how much are you trying to withdraw? Could you also clarify which games you played and whether you used any bonus, or played entirely with your deposit?

Please share the screenshots of that conversation, with any personal details hidden. The exact wording would help us understand whether the casino is still investigating or has already decided to refuse payment.

If they refuse to pay without explaining the alleged breach, submitting a formal complaint, as you mentioned, would be a reasonable next step. Include those messages and your available transaction and betting history so our team can assess the situation.

Hi Jaroslav,

I completed the required 2x wagering of my $700 deposit using only my own deposited funds. I did not claim or use any welcome bonus or other promotion.

I initially played casino games, then placed some live sports bets, mainly on Paraguayan basketball and an U23 national teams match, as well as a few other matches. My sports betting limits were already very low, so I later returned to casino games to complete the wagering requirement.

Once the 2x wagering requirement was completed, I requested the withdrawal. There was no bonus abuse involved, since I never accepted any deposit bonus.

I am also attaching screenshots showing that my withdrawal has been pending for several days. During that time, the casino did not contact me or provide any explanation regarding the delay. It was only after I contacted them myself to ask about the withdrawal that I was told that my bets were under review due to "a large number of violations."

When I asked them to specify which rules or Terms & Conditions I had allegedly violated, they refused to provide any specific information and simply referred me back to their general Terms & Conditions, as shown in the screenshots I am sharing.

That detail about the sports bets matters. I understand you used only your own deposited funds, so a bonus restriction wouldn’t explain the situation you’ve described. We still don’t know which bets or rule the casino is referring to, and directing you to the full Terms & Conditions doesn’t make that clear.

Has the casino made a final decision to reject the withdrawal or withhold your balance, or is the request still pending during its review? And how much are you currently trying to withdraw?

If they do decide to withhold the money, you can submit the formal complaint you mentioned. Our team can assess which parts of the dispute relate to casino play or the handling of your balance. We wouldn’t be able to judge an alleged breach of sportsbook rules, so the casino’s specific reason will be important here. Please let us know if they identify the bets or term they’re relying on.