Dazzlehand Casino – generel debat

Hvis du vil diskutere noget i relation til Dazzlehand Casino – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.

Hello, dear Casin Guru team

I recently registered with the Dazzlehand Casino

I played a 120% welcome bonus of €48 on Sunday, February 17th, 2025. I implemented everything successfully

On Sunday, February 17th, 2025, I uploaded documents

ID (driver's license)

For address, I uploaded proof of income

For payment, I uploaded my proof of payment

and bank card photo

To my surprise, the documents were quickly verified

I was then informed by email that my proof of income had been rejected for the address

so I uploaded my bank statement,

then it was approved, so my account was verified on February 18th, 2025

by email. Now I requested a withdrawal, which was canceled. The reason was that I should upload a selfie with my ID, even though my account was verified.

 Now I uploaded my ID selfie but nothing happened. According to support my ID selfie should have been checked within 24 hours

Now the 24 hours are over and nothing has happened

Chat is offline

Hey, so the only problem that is in the verification is the selfie with ID at the moment yes? I think it would be good if you wait a little longer to see if the casino gets to you and what they tell you. If the chat is offline I would try to email you to see if everything went ok and if no one answers you in the selfie and you don't know anything, then our team will try to help you since you have an open complaint. Let's try to give the casino some time, since you say the other documents were accepted fairly quickly. Maybe there is a reason for some small delay, but it doesn't necessarily mean something is immediately wrong. 

What do you think? You can inform me in the meantime what is happening with your case. 

Ok, jeg venter et par dage mere

Bare til INFO!!!

i min profil står der, hvis kontoen ikke er verificeret efter 30 dage, vil kontoen blive slettet af kasinoet👍👍👍

Vi må ikke vente for længe

Ja, jeg venter

Men vi kan ikke vente for længe

i kasinoets profil

Hvis du ikke bekræfter din konto, vil den blive slettet efter 30 dage

Kasinoet har bekræftet min konto for anden gang via e-mail og accepteret min ID-selfie

Nu ville jeg hæve mine penge, og min konto er spærret, og jeg kan ikke komme til pengene

Hvorfor? Ingen idé

👎👎👎👎Bad Casino PAS PÅ!!!!

Opdatering 20.02.2025 13:11 Nu har jeg modtaget endnu en e-mail, hvor min ID-selfie blev godkendt. Nu ville jeg hæve og min konto blev spærret, jeg kan ikke få mine penge

Pas på svindlere!!!!

OPDATERING

20.02.2025 15:31

Nu blev jeg informeret af supporten om, at jeg havde anmodet om et forbud mod alle kasinoer L:C:S Limited den 13.01.2025. Mærkeligt nok skrev de, at de ville refundere mit første indskud på 100 $ til min bankkonto

Mine gevinster blev slettet og min konto blokeret

Ja, men det er mærkeligt, at du kan indbetale, vinde, uploade dokumenter og så blive blokeret.

Quite a turbulent situation, I see. 

But did you ask for such a ban? If so, I still find it strange that the casino basically dealt with it somehow only now. However, if you asked for it at another casino in this group and then you played here with the fact that the casino had to do a verification to basically know who you are and the system threw them out that you asked for something like that, then they probably did not do wrong. Did you ask to be banned from casinos only from this group or do you mean banned from all casinos in general?

hej Jaro

Ifølge kasinoet skulle jeg have anmodet om et forbud for hele gruppen den 13. januar 2025.

Jeg kan huske, at jeg bad om et forbud på søstercasinoet Scibet Casino

Men i hele gruppen kan jeg ikke huske

Det er en måned siden, jeg spiller på så mange online casinoer, at jeg ikke kan huske det

Men seriøst, det ville jeg have gjort

Hvis bare jeg ikke havde sat penge ind på Dazzlehand, ville det ikke give mening.

På trods af alt dette var jeg i stand til at indbetale, vinde dokumenter verificere og så kom blokeringen

Hvad synes du? Skal jeg stadig skrive en klagemail til spillemyndigheden?

Men Dazzlehand er en JUICE SHOP

Do you have any email or screenshot of it when you requested it at Scibet Casino? Of course there are casinos or licenses where if you wish to be excluded you will be excluded from the whole group. Usually it is the other way around and you have to exclude yourself from any casino even in the same group, but there are cases where this is not the rule and you will be excluded from the whole group. This is probably the most important thing to find out and also whether you really asked for it. Because if you do, then a complaint to the authority may be pointless.

Desværre fik jeg ikke e-mailen, da jeg blokerede mig selv fra Scibet.

Men jeg kan som sagt ikke huske at have blokeret hele gruppen.

Hvis jeg havde ladet mig udelukke fra hele gruppen, havde jeg ikke været så dum at indbetale penge på et af gruppens kasinoer.

Måske skulle jeg melde det alligevel

Jeg vil få refunderet 2 indbetalinger, som jeg har foretaget. Ikke desto mindre fik jeg lov til at indbetale og implementere bonussen

2 bekræftelsesmails om mine dokumenter og derefter blokeringen

541€ er væk!!

Hvad ville du gøre Jaro?

Malta Gaming Authority rapport?

Dazzlehand, vær forsigtig, hvis du vil spille med en bonus, i hvert fald er gevinsterne begrænset til 100 EURO!

Hvis du indbetaler 50 euro, passerer omsætningskravene, spiller som en idiot i et stykke tid, så vinder du maksimalt 50 euro mere!

Spil ikke på dette casino!

Hello,

as Jaro said, it is crucial to find out how exactly and where you self-excluded. Without having that sorted out in advance, you won't get very far with such a report, I guess.

I would right away ask the support for providing communication transcription showing your request from January 13th, 2025. Or anything else proving you have excluded from the whole group.

Can you try that?

I just browsed its terms and found nothing about closing an account within the whole group. I'd say it's worth asking for details.

Hey there!

Not a very convenient bonus. Did you find out after you took it or before you accepted such bonus? Just to be sure, are we talking about the maximum win limit, which is quite unfair for me, or the maximum withdrawable limit from a bonus?

Hej Radka

Ja, god idé

Jeg skrev lige til support for at spørge, om de ville være villige til at sende mig e-mailen eller udskriften

I think it was a good decision; let's see what the casino is going to provide. I'll be back on Monday and will certainly do my best to check on you.

Tak Radka

Jeg er sikker på, at jeg aldrig vil se mine penge igen, men vi kan stadig skrive en klage til spillemyndigheden. Hvis kasinoet ikke leverer beviser eller ikke kommenterer det

Igen tak til jer ALLE

Jeg har ikke set nogen vilkår og betingelser, der siger, at den maksimale gevinst er 100 euro, men egen saldo var 235 euro, og da omsætningen var opfyldt, faldt saldoen til 100 euro!

Kontoen skal lukkes umiddelbart efter de har udbetalt penge!

Hej Radka

Kasinoet sendte mig dette