Dazzlehand Casino – generel debat (side 2)

Hello.

So it means the casino is not willing to cooperate much. well, I'm sorry to hear that.

I just saw the last post in the complaint thread; I'm quite confused, though. Do you truly wish for the complaint to be closed? May I know why, please? I could not understand.

If you discovered that you had self-excluded from the entire group but did not use false personal information, and the casino still discovered this after you had deposited and played, I would say that there is still no justification for canceling your winnings.

What troubles me is this part: "My winnings and my account were blocked and deleted."

What you're describing sounds like a maximum bonus withdrawal limit—not a win limit. Win limit limits the amount you may win per session or spin.

Can you check the bonus concrete conditions, please?

When it comes to welcome offers, including deposit bonuses, I found this:

Maximum cashout: 15x deposit value = there is a max withdrawable limit

Thank you.

Another reason to keep the complaint going, I guess. If you reconsider your last complaint instruction, please inform Nick as soon as possible. 🙏

hej Radka at afslutte klagen har overlappet lidt

Jeg vil have, at VI FORTSÆTTER AT KÆMPE

Hvad gør vi så?

Kasinoet overfører mig kun 2 betalinger, som jeg har placeret i kasinoet 2x50€

Men der er ingen spor af overskuddet

hvad gør vi så??

Tak fordi du kæmper for mig

Hvis du vil have Radka, kan du prøve at kontakte casinoet. Jeg har stadig alle skærmbilleder af gevinsterne og e-mailtrafik og bekræftelser

Hej Radka, jeg kontakter kundeservice med det samme angående mine gevinster!

Kommer tilbage!

Hi!

Of course, I will be here!

Radka hvorfor blev klagen lukket? Læser Nick ikke chathistorikken her?

Jeg vil gerne VIDERE Klagen

Tak, kan du prøve at kontakte kasinoet, jeg har allerede prøvet, men fik ikke meget tilbage, jeg ville være glad for halvdelen af ​​de 541$

Well,

At this moment the complaint is already closed. Please do not mistake this forum for your complaint. When you change your mind, you have to inform your resolver immediately because Nick is not aware of our separate conversation.

The only option is to ask Nick to reopen the complaint for you. You may send a request by email but preferably use the reopen complaint button located directly in your complaint thread—this link leads to the complaint. 👈

Kindly explain the last events to Nick; he will suggest what comes next. I'm not familiar with details so I do not know whether the refund of deposits is fair or not. We always prefer to investigate such things through the complaint. 🙏

undskyld ingen idé om hvordan man skriver til Nick var på hans profil for at forhindre klagen i at blive lukket, men jeg kunne ikke finde noget hvor jeg kunne skrive til ham

Kindly read my instructions carefully.

This is merely a forum; we only debate about your problem here. Have you seen Nick in this thread? No, he has never been here on the forum...

Your complaint, however, is held by Nick elsewhere—you can access it anytime you like in your profile details:

This green link leads to the complaint. 👈👈👈 use the reopen request button, please

ok jeg var nødt til at skrive alt igen fra begyndelsen 🙁

Klagen blev genindgivet

Nu er det din tur 🙂

Hello,

It worked out - the complaint appears to be open and running. Nick is going to handle that from now on, in the complaint thread. 🙂

Tak for ALT

Jeg ville være glad for halvdelen af ​​mine gevinster

Håber casinoet kontakter dig

Hej Radka

Jeg modtog en e-mail fra dazzlehand Casino i dag

Desværre er mit engelsk ikke det bedste

håber du kan hjælpe mig

Hvis jeg har forstået det rigtigt, ønsker casinoet at have visse data fra mig såsom pasnummer, fødselsdagsdato

De sendte mig også en formular som vedhæftet fil. Desværre forstår jeg ikke, hvad casinoet betyder. Skal jeg udfylde det og sende det tilbage med posten?

Det kan jeg desværre ikke

Kasinoet skulle nu svare pr. post, og min kæreste kunne se, at det ikke ville være så fantastisk

eller er det nok, hvis jeg sender dataene på e-mail

Hjælp venligst😊

Hi!

Sure thing. I'd say you did good job with the translation. 🙂

In order to proceed with our request, which seems like an access request to data stored by the casino in compliance with the GDPR, the casino asked you to provide your date of birth, declare your passport or ID number, plus your home address.

They have to be sure you are the subject of those personal data you wish to review.

They also attached the form you need to fill out so they can proceed further.

Would you please let me know if you are familiar with this request? To me, it seems like you have no idea what this is for.

Hej Radka

Nej, jeg ser denne formular for første gang

Skal formularen så sendes med posten?

det tager år, før det når dertil og sendes tilbage

Hvorfor fungerer alt ikke via e-mail?

Jeg er også nødt til at fortælle dig, at formen er udenlandsk, og jeg forstår næsten ikke, hvad casinoet har brug for

OPDATERING 27.02.2025 13:21

Jeg har lige sendt alle data på e-mail

+ pasnummer

+ fødselsdagsdato

+ bopælsadresse

Derudover blev formularen udfyldt og et foto sendt på mail

Derudover blev der også sendt billeder af mit kørekort og pasnummer på mail

Now that I think about it, perhaps it would be good to find someone who can help you communicate with the casino in English. I suppose there have been many miscommunications on both sides.

I would like to assist you, but in order to do so, I must participate in all related correspondence between you and the casino.

Otherwise, I have no way of knowing the specifics of the request that the casino believes you made but you are completely unaware of.

Still, I will try: Please let me know what text message you sent to the casino prior to receiving the instructions form.

I think the translator will be required.

Hej Radka

Før casinoformularen havde jeg sendt denne e-mail til casinoet

Som du foreslog, sendte jeg så en e-mail til casinoet og bad om bevis for, at jeg ifølge casinoet var blevet udelukket fra hele gruppen og bad om en udskrift.

Thank you.

In that case, I suppose they believe that to be covered by the GDPR. Therefore, the best course of action would be to comply with the requirements in order to obtain proof of the request, which you hardly remember—the "global account closure" for the complaint purpose.

hej Radka

Jeg gør, hvad du fortæller mig

du foreslog, at jeg anmodede om en udskrift,

Det gjorde jeg via e-mail

Kasinoet ønskede mine data og udfyldte formularen

Det gjorde jeg

Jeg kan ikke gøre mere