Kære Radka,
Vi er helt enige, og vi har nu en anden teknisk løsning. Vi troede og tror stadig, at den bedste løsning, når det kommer til vores medlemmer, er ved at tale med dem og fortælle dem om situationen, så de føler sig godt tilpas, men vi gætter på, at i dette tilfælde ville annullering af bonus have gjort situationen meget bedre.
"Det er kasinoet af alle andre, der har afvist alle forslag om erstatning. Forstår du, at din anmodning ikke er juridisk bindende?"
Vi er usikre på, hvilken kompensation han ønsker. Hvis han tabte penge, mens han satsede, ville vi have kompenseret ham, hvilket de fleste kasinoer ikke ville gøre, men han vandt penge. Grunden til, at $250 blev fjernet, fordi det var bonuspengene, der blev fuldført under væddemålet, som han allerede gennemførte og fik én gang. Dette ville have været hans anden $250 bonus, han modtog.
Det er ikke et spørgsmål om pengene, det er et spørgsmål om retfærdighed over for resten af samfundet og et spørgsmål om principper.
"Kasinoet har fjernet de $250, jeg vandt, da jeg opnåede matchbonussen fra min saldo uden min tilladelse."
Omkring 5 dage før han gennemførte indsatskravet, fortalte vi ham, at vi ville gøre dette. Det var ingen overraskelse, men vi bad ham om at annullere det selv i stedet for at vi skulle gøre det for ham. Vi forklarede også, at vi ville kompensere ham, hvis han mistede penge, hvilket han ikke gjorde. Hans udbetalinger var øjeblikkelige, og han vandt en masse penge i vores casino og var i stand til at hæve $1500. Hvilket mange casinoer, jeg er sikker på, ville have givet en hård tid for dette i begyndelsen.
Vi har medlemmer, der kommer ind på vores casino med $10 og går af sted med $1000, og de er i chok over, at de var i stand til at hæve disse penge på grund af tidligere dårlige oplevelser, de har haft. Vi er et ekstremt fair casino, og vi har medlemmer, der har besøgt 1000 andre kasinoer, men de kommer til vores casino hver dag.
Den kompensation, der anmodes om for andandjonnyx, forstås ikke af os.
Med venlig hilsen,
Del Oro Casino og Sportsbook Team
Dear Radka,
We completely agree and we now have a different technical solution. We thought and still think that the best solution when it comes to our members is by speaking with them and letting them know the situation so that they feel comfortable but we guess in this case cancelling the bonus would have made the situation much better.
"It is the casino, of all others, that has refused all proposals for compensation. Do you understand that your request is not legally binding?"
We are unsure what compensation he wants. If he lost money while wagering we would have compensated him which most casinos would not do but he won money. The reason that the $250 was removed because that was the bonus money completed during the wager that he already completed and got once. This would have been his second $250 bonus he received.
It isn't a matter of the money it is a matter of fairness to the rest of the community and a matter of principle.
"The casino has removed the $250 I won when I achieved the match bonus from my balance without my permission."
Around 5 days before he completed the wager requirement we told him that we would do this. It was no surprise, but we asked him to cancel it himself instead of us having to do it for him. We also explained that we would compensate him if he lost money which he didn't. His withdrawals were instant and he won a lot of money in our casino and was able to withdraw $1500. Which many casinos I am sure would have given a hard time for this in the beginning.
We have members come into our casino with $10 and leave with $1000 and they are in shock that they were able to withdraw this money because of previous bad experiences they have had. We are an extremely fair casino and we have members that have gone to 1000 other casinos but they come to our casino everyday.
The compensation that is being requested for andandjonnyx is not understood by us.
Best Regards,
Del Oro Casino and Sportsbook Team
Automatisk oversættelse: