Dragonia Casino – generel debat

Hvis du vil diskutere noget i relation til Dragonia Casino – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.

God aften ...

Jeg har foretaget en udbetaling til Dragonia.

Er det troværdigt? Har du modtaget nogen penge?

Here you can read the full review of this casino.

How is the withdrawal going, please? When exactly did you request it?

Lige i går ... jeg spørger bare om din empiriske mening.

Okay. Inform us about how it is going then.

Godaften. Jeg vandt €7.000 på dragonia2.com. Jeg foretog tre udbetalinger. Den første var den 13., 14. og 15. januar. Udbetalingerne er stadig under behandling, så jeg har ikke modtaget noget. Hvad skal jeg gøre?

Have they asked you to pass the verification, perhaps?

Nej. De har ikke spurgt mig om noget endnu. Faktisk spurgte jeg dem, om jeg skulle sende nogen dokumenter, og de fortalte mig, at de ikke havde brug for dem lige nu.

So you are in contact with the casino, right? That's a good sign, and I hope that it will be solved soon.

If not, let us know and our complaint team will try to intervene.

Okay, mange tak. I dag er det fjerde dag, og der er endnu ikke foretaget nogen udbetalinger.

Jeg tog dog skærmbilleder af alle e-mails og hævninger og af de 5500 euro, som jeg stadig har på kontoen.

Her er de udbetalinger, der stadig er under behandling, og hvad jeg stadig skal hæve

Hi there, it's a good idea to keep all those screenshots. Include any updates from the casino too, just in case.

For now, however, I guess we all have to wait for a follow-up.

Jeg sendte også alle dokumenterne, selvom der ikke var blevet anmodet om dem. Men stadig ingenting!!!! Hvor længe skal jeg vente på at indgive en klage? I chat og e-mail bliver de ved med at sige, at de bliver behandlet, men det virker lidt for længe for mig.

Jeg vil gerne indgive en formel klage vedrørende forsinkelser i udbetalinger.

Min første udbetaling blev anmodet om den 13. [måned]. Casinoet angiver en behandlingstid på 3-5 hverdage, eksklusive anmodningsdagen og weekender.

I dag er den 5. hverdag gået, og alle udbetalinger er stadig under "behandling", uden at nogen betalinger er blevet frigivet.

Casinosupport har gentagne gange bekræftet (via chat og e-mail) at:

– udbetalinger anmodes korrekt

– betalingsmetoden er korrekt og accepteret

– der er ingen problemer med min konto

Jeg blev ikke bedt om yderligere dokumenter, men jeg sendte frivilligt KYC-dokumenterne (forside og bagside af ID, regning fra forsyningsselskab som bevis på adresse og bevis på ejerskab af betalingsmetode).

Trods diverse kontakter har jeg ikke modtaget en bekræftet betalingsdato eller frigivelse af nogen hævninger.

Jeg beder venligst om din støtte i at kontakte casinoet og hjælpe mig med at løse situationen.

Tak for din hjælp.

Well, first of all, each casino is given 14 full days to fulfill the procedures and provide the payment. I imagine how it may sound, but I guess it is an aswer to your question.

That's why I recommended patience.

Feel free to submit the complaint request, but the time frame will be respected.

Men hvorfor skriver de så 3 dage?

Well, truth be told, casinos are for example, used to include time frames in the rules, while at the same time many exceptions are also stated in the rules, as well as a part saying that the whole rules are subject to change.

I usually compare that to tv advertisements. The mechanics are the same.

Moreover, chat operators typically have limited access to information from other teams involved in the verification and payment process, which often leads them to make guesses.

Simply put, when a situation changes, no matter the reason, deadlines may change too.

Og hvad ville være grunden til at ændre en situation... Jeg ved, jeg har ret. Jeg har alle de e-mails, de sendte mig som svar, chats med operatørerne, jeg sendte KYC på eget initiativ, fordi min konto ifølge dem ikke krævede det. Alt, hvad de skulle gøre, var at fortælle mig, at det ville tage et vist antal dage, men i stedet fortalte de mig altid de samme ting... beløbet er meget højt, og når jeg ser det, så ser jeg det.

Essentially, any action mentioned in the rules or any occurrence will alter the payout timeframe. You see, this isn't really about being right, because understanding it requires a different perspective.

However, in this specific case, the casino may be experiencing delays due to an increased volume of requests; this situation illustrates why rules are always subject to change. I have never witnessed a casino altering the time limits in the rules because of a delay. They do not need to.

The time frames mentioned in the rules represent the quickest possible timeframe without KYC, without checks, and without delays. those are not meant specifically for you but represent an option when no other aspects are affecting the payout. That's how it works in practice.

You took an additional step because you believed it would speed up the process. You also mentioned the casino responded that the amount is too high. Well, usually when a player wins big or requests a higher amount to be withdrawn, the casino may retroactively check the wide portion of the gaming activity and also consult a game provider to ensure the winnings are ok. This may be happening to you.

I agree the casino should have specifically told you. May I see the response you get? Screenshot would be best. According to what you said, other steps must be completed before the payout is confirmed; however, this is where the time frame specified in the rules begins, not sooner.

It is understandable if you feel like something is wrong, and in my opinion, many players feel the same, especially when a clear explanation is not available. No wonder it seems like an unreasonable delay.