DrakeBet Casino – generel debat

Hvis du vil diskutere noget i relation til DrakeBet Casino – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.

Det er næsten en måned siden, jeg indgav et krav og sendte dem bevis på indskud til Drakebet Casino, som ikke blev tilføjet til min saldo.

Jeg får en følelse af, at de ikke vil have kasinoet til at sige fra, eller at jeg lyver, eller at jeg beskytter dem.

Jeg har allerede forklaret, at indbetalingerne ikke svarer til et kasino med en handelskode for spil, men til GUMROAD, som er en almindelig forretning.

Og de blokerer min konto, når jeg spørger dem.

Kasinoet har snydt mig og får mig til at føle, at det er mig, der har skylden. Det er skandaløst.

Hello Curritokira!

I think your experience is going to be far better spotted in the casino's official thread. I pretty much recall we had a discussion about legality and Spain's gambling regulator, so I guess you would be much better protected if you keep playing on Spanish officially licensed sites.

However, I understand that the variety and thrill of trying something new may also work well. Do you prefer quite riskier fresh casinos outside Spain's regulation? I hope you won't face additional issues, of course.

Let's see how the complaint turns out.

Jeg har besluttet at spille lidt eller intet på lovlige kasinoer i Spanien.

Uanset om det er ulovligt eller ej, så mener jeg ikke, at det giver ret til at stjæle to indskud á 100 euro, spærre kontoen og lukke dokumentation.

Jeg tror, ​​at det ikke er lovligt eller et seriøst kasino at stole på.

Og det faktum, at de bruger falske handelskoder, som i dette tilfælde en tøj- og objektbutik kaldet Gunroad, gør alting mere frustrerende, når det kommer til at bevise hændelsen.

Hello,

Much safer decision, I'd say.

I'm not aware of any stealing; I was just explaining how our point of view usually differs from the lawyer's perspective when it comes to refunding lost money and as I said, I recalled you were very against casinos outside the Spanish regulator, so it was a surprise to me.

The rest will surely be addressed in the complaint; don't worry.

"False trade codes" are also part of the way the casino offers its services abroad; in most regulated markets, the operators have no other options. Which is pretty bad, because especially addicted players may be at risk due to failing banking blocks or other similar measures.

Tak Radka for dit råd.

Jeg forsøger at finde ud af betalingsbehandlernes rolle og deres ansvar.

Der er et tilfælde, der bekymrer mig: en national betalingsbehandler håndterer transaktioner gennem Bizum, og handelskoden svarer heller ikke til lotterier. De tilbyder kun tjenesten på den måde, ikke via kreditkort. Hvad er din mening om dette, Radka?

På forhånd tak!!!!

Thank you for your precautions. 👍

In general, I'd say using these payment providers is the only way to access specific markets/countries. Because in order to accept players from Spain, the casino has to ensure that such players will be allowed to deposit and withdraw, which won't be that easy if the local bans recognize gambling-related transfers. So, casinos hire 3rd-party payment providers to resolve that.

Payment processors as well as other providers randomly mistake us for a casino; hence, that's what I think based on the occasional business offers we get through our Linkedin profile.

I would, however, appreciate it if an official casino representative could accurately explain this situation. I'm just assuming the reason behind this. It, with no excuse, poses a horrible side effect for addicted players whose gambling transactions are actively blocked.

Kan vi konkludere, at en betalingsprocessor, der behandler ind- og udbetalinger til ulovlige kasinoer, ikke har noget som helst ansvar? På ethvert juridisk plan?

Jeg formoder, at betalingsbehandlere tjener på denne aktivitet.

Jeg forstod det rigtigt.

Tak som altid for dine didaktiske svar.

Happy to keep up with you!

I think it should be considered a shared responsibility since the payment operators must be familiar with restrictions in order "to find a solution."

However, I'm quite sure that lawyer would be more interested in the legal aspect of the partnership rather than in what I would call common logic. That's why I do not prefer to comment about legality and instead focus on fair logic and experiences. I have no legal training.

Jeg er helt enig. Måske ville det være interessant at lave en separat tråd. Det ville være interessant at høre fra folk, der er vidende og villige til at bidrage.

Good idea; however, we already have that thread; you posted there already too. It is called "Question about Gambling websites with Curaçao license using incorrect Merchant Category code"

In my opinion, this thread is full of insights and experiences, even legal advice - if I'm not mistaken - so I guess it is best to stick with this thread. What do you think?

Jeg synes det er en god idé...tak!!!

Anytime, dear Curritokira!

Jeg har klaget til dette casino i to måneder over at beholde en del af mine penge, som aldrig blev krediteret min konto, hvilket giver flere og flere beviser. Uret har nået 0, og de har stadig ikke involveret det. Det er vanvittigt!!!

Endelig afslutter klagetjenestens leder min klage på grund af manglende beviser. Jeg ved ikke, hvad jeg skal tænke længere.

The way I understand it, you have not been able to provide a transaction ID, and you did refuse to provide a bank statement. Under such conditions, there's literally nothing to do. My colleague has nothing at his disposal to confront the casino with. I'm sorry, but this explanation sounds fair to me:

"Over the past two months, we’ve asked several times for the exact transaction IDs of your deposits so we could verify which payments were credited to your account and which were not. Despite your efforts to share screenshots and dates, the lack of specific transaction references means we cannot substantiate your claim or challenge the casino’s records.

Without these verifiable details, we’re unable to move forward with an effective investigation. Therefore, we must now close your case as rejected due to insufficient evidence to support the complaint."

Jeg er enig i, hvad de fortæller mig, fordi jeg er helt sikker på, at jeg har ret. En objektiv og verificerbar kendsgerning er, at der er 7 afgifter, og kun 5 blev krediteret min saldo.

Men jeg ved ikke, hvordan jeg skal bevise det, for at være ærlig. Jeg taler med min bank.

Call your bank; I'd say it is a beneficial idea. There must be a way to provide the statement to any client. Once you get it, we have something to present to the casino, and the complaint may move forward. 🙏

Banken udsteder ikke beløb på kortudtog. Kun fra min lønkonto. Jeg har dog lavet en detaljeret video af alle de beløb, der fremgår af mit kortudtog. Jeg sendte den til den person, der er ansvarlig for klagen, og jeg tror, ​​hun har lukket den permanent. Det er virkelig pinligt. To af mine indbetalinger er blevet stjålet.

Hello Curritokira,

I find it rather strange that your bank is unable to provide a statement including card transactions. I have never heard of such a thing, but I'm glad you managed to find another option. Well done. Regarding the complaint, I do not have any additional insights to offer, I'm sorry.