Jeg har lige vundet $900 på Elegant Spins Casino, og de annullerede min udbetaling og trak hele beløbet fra min konto. De sagde, at det var fordi, jeg havde oprettet en anden konto, efter jeg havde foretaget udbetalingen, og desværre oprettede jeg en anden konto for at hjælpe min mor med at få sin egen konto, og jeg brugte min telefon til at oprette den, og de tog alle mine penge og sagde, at det var fordi, jeg havde knyttet en anden konto til min IP-adresse ... Kan de gøre det mod mig? Jeg talte med kundeservice via chat, og de sagde, at jeg skulle sende dem en e-mail for at slette den anden konto, og at det ville ordne det, men den samme person, som jeg talte med på chatten, var den samme person, der svarede på e-mailen, og han sagde, at alle pengene var fortabt, fordi det var en overtrædelse af deres politik, fordi de blev vundet fra bonuspenge, som jeg spillede med. Det var dog ikke de oprindelige bonuspenge, jeg forsøgte at hæve, fordi jeg allerede havde gennemført bonusbeløbet mere, end jeg oprindeligt havde vundet. Så jeg hader livet nu, fordi jeg virkelig havde brug for de $900 og havde allerede givet nogle løfter, som jeg nu ikke kan holde ... Kan jeg sagsøge for disse penge, eller hvordan har andre grebet denne slags problem an?
I just won $900 on Elegant spins casino and they canceled my withdrawal and took the whole amount off my account as well. They said it was because I had made another account after I made the withdrawal and unfortunately I did make another account to help my mom get her own account and I used my phone to make it and they took all my money saying it’s because I linked another account to my IP address…. Can they do this to me? I talked to customer service via chat and they said to email them to delete the other account and it would fix it but the same person who I spoke to on the chat was the same person that responded to the email and he said that all the funds are forfeited because it was a violation of their policy because it was won from bonus money that I played with. However it was not the original bonus money that I was trying to withdraw because I had already played through the bonus amount more than I had originally won. So I hate life rn cause I really needed that $900 and had already made some promises that now I can’t keep…. Can I sue for this money or how has anyone else gone about this kind of issue?
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