I had previously submitted the account block complaint on casino.guru but your intelligent team rejected my complaint. It's just not a matter of free spins demand but the matter of transparency and the trust. How someone can block account just because I asked for my spins after making VIP deposit. Could you take time to reopen my rejected complaint?
Well, if the whole issue is basically about not receiving the free spins after making a VIP deposit, then unfortunately this is probably not something our complaint team would be able to help much with.
We can’t really force a casino to give a player a bonus or free spins. That’s also why your complaint was rejected.
So in this particular case, I honestly doubt the complaint would be reopened if you submitted a request to reopen it based on the same issue.
