Jeg opdaterer min anmeldelse baseret på den seneste udvikling.
Efter mine indledende bekymringer kontaktede VIP-manageren, Raphael, mig direkte og undskyldte for den manglende kommunikation. Han forklarede, at deres systemer var blevet påvirket af et DDoS-angreb, hvilket forårsagede problemer med udbetalinger og supporttilgængelighed.
Til hans ros skal det siges, at han gjorde en indsats for at hjælpe ved manuelt at sende en del af mine penge, mens kryptosystemet var nede. Jeg sætter pris på denne gestus, da det viser en vis grad af ansvarlighed og vilje til at hjælpe.
Problemet er dog stadig ikke helt løst. Jeg har i øjeblikket stadig cirka 12.000 dollars til udbetaling. Derudover har jeg ikke modtaget yderligere svar på mine seneste e-mails, og livechat/support er forblevet offline, hvilket er bekymrende, da det efterlader mig uden klare opdateringer eller tidslinje.
Selvom jeg anerkender den indsats, der hidtil er gjort, er den igangværende forsinkelse i tilbagetrækningen og manglen på kommunikation stadig betydelige bekymringer.
Jeg håber, at de resterende midler bliver behandlet snart, og jeg vil opdatere denne anmeldelse igen, når alt er fuldt ud løst.
I am updating my review based on recent developments.
After my initial concerns, the VIP Manager, Raphael, reached out to me directly and apologized for the lack of communication. He explained that their systems were impacted by a DDoS attack, which caused issues with withdrawals and support availability.
To his credit, he made an effort to assist by manually sending a portion of my funds while the crypto system was down. I appreciate this gesture, as it shows some level of responsibility and willingness to help.
However, the issue is still not fully resolved. I currently still have approximately $12,000 pending withdrawal. In addition, I have not received any further responses to my recent emails, and live chat/support has remained offline, which is concerning as it leaves me without any clear updates or timeline.
While I acknowledge the effort made so far, the ongoing withdrawal delay and lack of communication are still significant concerns.
I hope the remaining funds are processed soon, and I will update this review again once everything is fully resolved.