Etheryl.io Casino – generel debat (side 7)

Let's see how it goes Etheryl has not responded to any of my communication via e-mail. I do think it would be better for them to resolve it privately to be honest. Betscore has actually been much better to deal with, they have been super communicative and responsive. Also I just saw that Etheryl blocked my account... which I mean they should have never reopened in the first place and should refund my money.

Well as predicted casino guru has rejected my request which doesn't make sense as they did not even try to reach out to the casino to obtain information on why my account was originally shut down. I feel like casino guru didn't advocate for me but instead delayed responding to me and didn't look at all of the evidence which was provided. Why would a casino issue out a gambling questionnaire after someone reopened their account? It would have been because they were considered high risk or had expressed gambling issues. This experience has been frustrating for the complaint to not even have proceeded to the next step. But I will continue to escalate this through other avenues.

Yep, not surprising. Told ya. They did the same thing to me, didn’t even take the time to fully investigate something which was super easy to see we were scammed with, in your case they didn’t even give you a chance speaking to the casino…bring me back to square one, casino guru mediators are unethical, untrustworthy and very very sketchy. $$$ talks under the table.

I'm quite disappointed in the process to be honest, I had expected more from casino guru based on what the website is allegedly set up for.

Yea that my initial thought as well until you experience and see how useless they can be in protecting players.

Hello, I understand you disagree with the outcome, and I’m sorry we couldn’t help you. I’ve read the mediator’s explanation, but I wasn’t involved in reviewing your case, so I’m not in a position to reassess it here on the forum.

From what she explained, the issue is that the available correspondence wasn’t enough to confirm that you told the casino about a gambling problem when you originally requested the account closure. I understand that you can’t retrieve those chats, which makes the situation difficult, but our team still needs evidence to challenge the casino’s actions.

The mediator has also left the door open: if you obtain the original conversation or other reliable evidence confirming what you told the casino at that time, you can send it to her and request that the complaint be reopened.

I hear you, but I’m afraid I can’t add anything here that would change that assessment.

Hello, I think we’ve already discussed your complaint and your disagreement with the outcome in detail. However, I need to clarify something for everyone reading this thread:

these two complaints involved different circumstances and were rejected for different reasons.

In your case, our team contacted the casino and reviewed the information it provided alongside the other available evidence. So saying that your complaint wasn’t investigated doesn’t accurately describe what happened. The fact that we cannot publish confidential evidence on the forum doesn’t mean it wasn’t reviewed.

You’re entitled to disagree with the decision and share your experience. But repeatedly accusing our mediators of taking payments under the table is a serious allegation, and you haven’t provided evidence to support it. Presenting another player’s different case as confirmation of that accusation is misleading.

I’m not asking you to agree with us. I’m asking you to keep the two cases separate and stop repeating unsupported accusations about our team. We’ve explained our position, and I don’t think going over the same arguments again will move this conversation forward.

For the reasons I’ve explained, I will delete further comments repeating these unsupported accusations. Disagreement is welcome, but these repeated allegations aren’t taking the discussion anywhere.

Oh God, stop protecting that garbage casino stealing everyone’s money. Over the past 6 months you guys had over 10 complaints and are failing to protect us. Only 2 people got their money and that was by miracle the casino had to finance their winnings by paying them 1000$ per week for a month. They don’t want to pay and here you are coming up with excuses why this and why that your mediators took that decision, again I will say, it depends who you fall on, there’s some of you that willing to fight and I see it and others that are lazy and looking for an easy way out because they simply don’t want to protect players and probably hate their job. Unfortunately with Etheryl casino many of us are falling on some of the worst one. And to come and tell us we do not have sufficient evidence is total BS on your side to even side with the mediators, you just read their conclusion and assume they are right. Sorry to break it to you, I know who’s right and who’s wrong, we are getting robbed and you guys are letting them get away. Your platform is failing and not a credible source for gamblers being protected anymore. Stop pointing the fingers at us, we are the ones losing and not yourself. Investigate your mediators behaviour and how they investigate, I wouldn’t be shocked if you find your employees on Facebook marketplace because closing cases like that is simply out of laziness of working