Fonbet Casino – generel debat (side 2)

Jeg forstår dette, og det er rimeligt fra deres side, men bortset fra væddemål, der er blevet blokeret for mig, når jeg ikke kan spille, spiller jeg alligevel ikke kasinoer, jeg vil vente på deres svar, og jeg vil sætte pris på, hvis de endelig tænker på menneskelige fejl, når de ser, at mine indbetalinger ikke er mere end 20€ klart, jeg tror, det kan være en fejl, ellers ville jeg lægge store beløb, når de måtte tro, at det du siger, forhåbentlig vil vise sig til det bedste

Til sidst gav de mig mine penge tilbage, de forstod åbenbart, at det var en fejl og fortalte mig, at de ville gøre det for første og sidste gang, fordi det ifølge reglerne ikke er tilladt

Well, I'm glad you got your money back. And so, according to what you say, it will be better if you take care that such a situation does not arise because next time you will have to wager your money. 

Anyway, are you going to stay here and try your luck or not ? ☘️🤔

de svarer ingen steder

Hi, I see that you have a problem with the loss limit in the casino, which you have also filed a complaint about. I have looked into it and I am quite sorry that it is like this because casinos should take such things seriously if they have them enabled on the site and the player either asks for them or has them applied.

I see that you say that they don't reply according to the screenshot, so how long have you been without a reply? Is this what they wrote to you last time? 

Han er næsten 2 måneder gammel

So answering probably won't be their strong suit.

But even so, we'll have to wait for the complaint to be resolved to know what will come of it. I know that after such a long time it's not the best but unfortunately we'll have to adapt.

If you have anything new, definitely let me know.

Jeg vil fortælle dig det

Casinoet er den rene bunke lort, fordi jeg allerede har skrevet adskillige ekstremt aggressive e-mails med anmodning om, at deres konto lukkes permanent. Du kan kun deaktivere din konto, og hvis du vil genaktivere den, skal du kun skrive et par venlige ord for at støtte, og kontoen genaktiveres med det samme, selvom du tidligere har været meget fræk og gentagne gange har udtalt, at du er afhængig af spil. Casinoet er ligeglad; de er ligeglade; det vigtigste er, at de fortsætter med at proppe penge op i røven på dem. Er det velrenommeret? Er det et casino, du kan stole på, hvis det ikke engang overholder ansvarligt spil og konstant ignorerer, at spilleren har et problem? Casinoet burde lukkes! Det overvåger og snyder sine kunder, ignorerer vigtige kundeoplysninger og tillader dem at fortsætte med at spille på casinoet på trods af deres spilleafhængighed. Du har slet ingen chance for at lukke din konto; de vil ikke tillade det, fordi operatøren ikke kan få nok af dette hs.

This sounds seriously frustrating. If someone repeatedly asks to permanently close their account due to gambling addiction and the casino instead makes it easy to reopen it with a polite message, something is clearly wrong.

It’s challenging to trust anything else they do when they can’t even respect a basic self-exclusion request. I get it.

That said, I appreciate you speaking up. Not everyone has the courage to admit they're trying to stop gambling and that the casino is making it harder, not easier. Maybe someone else here had a similar experience.

If you’d like to take this further, we can also give it a deeper look through a formal complaint, no pressure, but the option’s there. Let me know if you would like to complain.