Forsinket kontobekræftelse (side 2)

Hvad vil det sige at tage nogle foranstaltninger? Hvad kan jeg gøre?

Nu skal jeg også vente til fredag, og hvis jeg er heldig, får jeg en opdatering om bekræftelsen. Så jeg ved ikke, hvad jeg ellers skal gøre.

Jeg har brug for de penge, jeg har vundet, og jeg kan ikke få dem.

Kunne nogen komme i kontakt med dem?

De gør virkelig grin med mig.

Forleden dag sagde de op til 2 uger, i forgårs sagde de 1 måned, og nu siger de to måneder, hvilket de gør, så de ikke vil gennemgå de dokumenter, jeg sendte til verifikation.

altså, nåde!!!

Hello, You know, I understand your feelings. Just as I mention, though, we inform players through the casino review that this specific casino should be avoided due to unfair practices and unpaid winnings. Under those circumstances the casino behaves as I would expect them to behave.

This pretty much demonstrates why no one should play in this casino: https://casino.guru/baloo-bet-casino-review

Thus I fear the answer is now rather straightforward. 😐

Det var lidt for sent, da jeg så anmeldelserne og sikkerhedsvurderingen.

Da jeg så det, havde jeg allerede vundet pengene.

og nu har jeg 10 udbetalinger på 1000€, og de venter stadig

Im sorry to hera that of course, because it seems the review is pretty accurate.

Jeg kan dog ikke forstå det.

Hvorfor foretog de to udbetalinger, og nu venter jeg så længe på bekræftelse, så de andre udbetalinger kan fortsætte, som de sagde?

Hvorfor skulle de kreditere mig med to udbetalinger?

Those are very logical questions, and it's reassuring to know you were paid in the past without an issue. Imagine the casino has some internal delay or payment system complication now. That would explain the situation, so there are even logical answers but for some reason the casino is not telling you right now. It may just be a temporary issue; still, it would be best to get some responses from the casino. Maybe it's not a big deal, but the lack of information raises a very valid questions.

Hvordan får jeg svar? Ingen svarer.

Min eneste løsning er, at du kontakter mig.

der er ikke andet jeg kan gøre

og i livechatten kan de ikke give flere detaljer

The complaint feature is where the answers are gathered, which is basically the main part of resolving cases through mediation. I'm assuming you cannot get anywhere by repeatedly asking the casino through various channels, so I suggest giving it a break. It must feel very frustrating and you don't have to do that too often now that the complaint was raised. For example, chat operators rarely provide details; they are in most cases there to explain basics and rules and cover bonus offers. Especially ongoing verification has to finish first; therefore, I would suggest focusing on something else for the next two days. Then Attila will be back with you.