Frumzi Casino – generel debat (side 17)

Well, I can't really say. If you had filed a complaint with us, I believe we would have been able to look into it further and would have more information. If you filed a complaint elsewhere, I'm afraid I don't know any more than that.

Endelig er pengene blevet indsat på min konto. Jeg måtte vente i 56 dage på indbetalingen. Det er absolut uacceptabelt, at nogen skal vente to måneder på at få deres penge tilbage. Det er også uacceptabelt, at de lukker din konto på et indfald, på grund af en "administrativ beslutning", som de kalder det, og derefter lader dig vente i to måneder uden at vide, om du nogensinde får dine penge tilbage. Det vigtige er, at de endelig returnerede pengene. Jeg vil gerne takke alle på dette forum for deres hjælp. Tak for alt. Jeg beklager, men jeg vil ikke anbefale dette casino. De har meget gode odds på sport, men at vente to måneder på at få dine penge tilbage... Det er ikke fair.

I completely understand your position, and I think anyone in your shoes would have done the same and felt the same way. I wouldn’t want to wait two months for my money either.

So even though you got it, I know the bitter aftertaste of the whole situation will probably linger for a while.

But I believe you’ll do well and hopefully won’t have similar experiences in the future.

Enjoy your weekend.🙂

Frumzi, jeg vandt en præmie den 8. maj! Den har stået fast siden da! Jeg skrev til dem flere gange, men svaret er det samme! Vær tålmodig, det er stadig under gennemgang! Jeg vandt et stort beløb, men jeg kunne gøre krav på meget lidt af det! Men jeg fik det ikke! Hjælp mig venligst med at komme videre! Mange tak!

Hello, I understand it's inconvenient, and I'd like to congratulate you on your big win.

Sadly as far as you read around the forum, many casinos conclude bigger checks before they pay out big money, so I guess thats it. 🙁

However, it should all be clearly communicated with the player without unnecessary delay. I guess this is the missing piece here, am I right?

De har alle mine data, de har allerede bedt om dem! Fordi jeg vandt en mindre præmie, og jeg fik den stadig! Nu er der kun et problem med denne præmie!

I see you are under pressure, but from the practical point of view, it does not mean that something is completely wrong now. I suggest we wait for the casino to conclude those checks.

Waiting is part of it, I fear.

Mange tak, jeg har et spørgsmål mere! Hvor lang tid tager det at klage?

Jeg anmodede om en udbetaling på €300 den 24. maj 2026, hvilket var en søndag. De fortæller dig, at det tager 1 til 3 hverdage, og i dag, den 2. juni 2026, har jeg stadig ikke modtaget mine penge. Når man taler med dem via chatten, siger de, at de er meget kede af det, at de sætter pris på dig (automatiske svar), og at de har prioriteret din udbetaling og bedt dig om at vente lidt længere. De har fortalt mig dette flere gange, og jeg bliver ved med at vente og insistere, men de løser ikke noget. Jeg er desperat. Det er en kryptoudbetaling; bogstaveligt talt indtaster du bare min wallet-adresse, sender via TRX, og overførslen sker øjeblikkeligt. Jeg ved ikke, om de beholder den, i tilfælde af at du annullerer for at fortsætte med at spille, eller om de aldrig vil betale mig. Jeg har indbetalt flere tusinde euro, og jeg vil ikke lyve, udbetalingerne er altid kommet sent, men de er altid kommet. Men det ser ud til, at de ikke er interesserede nu. Hjælp mig venligst; det er mine penge! Og oven i købet svarer de nogle gange med ting som dette.

Og du bliver ved med at vente som en tåbe.

Hello, I see that our team is already trying to help you with your situation. 

If you’ve always received your money late in the past, then you probably know to expect the same this time. At least, that’s how I would see it. It’s not pleasant, but sometimes that’s just how it is. We give casinos 14 days to pay out players. If they gave you a timeframe and didn’t stick to it, that’s something I wouldn’t do as a casino. It’s possible they want you to cancel the withdrawal and lose the money, or maybe they’re just experiencing a delay, or perhaps it’s a casino that consistently pays players late. 

But you’ll have to be patient and hang in there; I hope you can handle it, and I believe you’ll get your money.

Hej, siden den 8. maj har jeg stadig ikke modtaget noget fra min gevinst! Jeg har skrevet til dem, og jeg får det samme svar, mens det bliver behandlet! Jeg begynder at mistænke, at jeg ikke får det! Frumzi!

Hej, jeg har stadig ikke modtaget noget fra min præmie! Svaret er tålmodighed! Hvad kan jeg gøre? Mange tak for dit svar!

Hello, somehow I overlooked the previous post; my apologies. Well, I believe Jaro explained that to the other user just recently. In my opinion, there is no need to wait to lodge the complaint. It has been almost a month if I'm not mistaken. Since we provide the casino with 14 days before stepping in, I'd say the time has come.

So, is anything preventing you from complaining, please? We can look at it if necessary.

https://casino.guru/complaints/create 👈

Tak for klagen, jeg vil indgive den!

Jeg har indgivet en klage, mange tak!

I will try to be short....

I am playing with frumzi for months...and i have spend over 50.000.... i never had issue... withdrawals always within day or two... I decided to take a break for a few weeks...came back after they insisted..and gave me perks.... I started spending...again...

Now i have won jackpot and few more total around 25k... They processed 1000e in withdrawals and then played dead.. offered safety line etc...i obviously played the balance off...as i was frustrated and wanted to play in the same time... long story short i am sitting at balance roughly 5000 with pending withdrawals and casino lowered my vip status to basic lvl ... Despite me depositing... Withdrawals sitting there and VIP manager not responding... Its very very sad ...but can someone help me and direct me where to seek a help .. they said that because my deposit are lower then my balance/withdrawals they have automated system that lowered my vip status and limit withdrawal....

Its not fair....

Note i deposited over 5k in last 2 weeks...so its not lack of movement or so...

Hi, I see what you're saying, and I understand that it's not the best situation to be in. But can you tell me how long you've been waiting? Since you said you have 5k to withdraw and your VIP status was downgraded, did you have to split it up? 

When i won my "manager" rang immediately...congratulate etc .. my withdrawals were taking 1 a week 1000.... But was offered safety line 20% on any loses.. So i played away... When i wanted to claim the safety line they went silent... 3 days of emails and contacting...they applied safety line and went silent... For now i have 3 pending withdrawals....and as for yesterday they have downgraded my status to lvl 1 and 500e daily withdrawals....but thats no good anyway as my current ones are sitting there... Again i have been playing in between anyway with spare money i had about 5k in 2 weeks so even tho i had pending withdrawals i still deposited...as i didnt want to cancel them...

So long story short they removed my vip status...canceled my manager and are not responding...yes they are processing the withdrawals at piece 1 a week for ladt 3 weeks...but now lowered my limit to 500...so it would take months to get out the money...

Once my balance reach 0 i will be finishing with frumzi once for all... They are happy to take deposits... For me i am not in financial distress or deep in debt... But either way this is not fair treatment after all..