Goldbet Casino – generel debat (side 5)

It’s quite interesting that they sent you one payment and then told you you had a duplicate account. It was a good move to open a complaint, and we’ll look into the whole thing. So you’re saying you don’t have another account at this casino, right? Does anyone else in your circle or household play at this casino? You know that multiple people could be on the same IP address or using the same device, because I know that can cause problems too.

But these are just questions to make sure that none of that could have happened.

Jeg forklarede situationen i detaljer til jeres klageafdeling i morges og håber blot at finde en løsning. Det forekommer mig mærkeligt, at der blev udbetalt €160 direkte inden for et par minutter, men at en betaling på €290 så ser ud til at være en duplikat. Hvis der blev udbetalt €160, går jeg ud fra, at det var legitimt; ellers burde denne betaling efter min mening ikke have været foretaget, hvis den ikke var legitim.

LG

Well, from what I’ve read, you created another account. If you had a problem with the first one, what was the issue? Why didn’t you contact the casino to say there was a problem with that account and something wasn’t right? This is exactly what you should never do, no matter what the issue is, unless the casino specifically tells you to open another account.

I don’t think you’ll get another withdrawal that way, but we’ll see what our team says. The fact that they paid you once might actually be a win for you, because if you opened another account on your own, you shouldn’t have received that payment either. The casino probably wasn’t careful enough and only found out during the second withdrawal.🤷‍♂️

Det er stadig mærkeligt, at det angiveligt først bliver bemærket nu, og jeg selv ikke havde problemer med kontoen og udbetalinger sidste år.

So, when did you create that second account? The casino doesn't always have to monitor your entire account or run a check. On the other hand, they can do it at any time. So, when they notice it is basically up to them.

Also I asked some questions to clarify this situation.

If you would be so kind, can you please answer them?

Jeg har alligevel ikke mange forhåbninger, men jeg vil gerne have det forklaret objektivt og forståeligt, at casinoet har ret, og at jeg ikke har ret til pengene 🤷‍♀️, og denne kontinuerlige vinderrække var også meget mærkbar, som om den var forprogrammeret til at vinde mange penge på kort tid, og at dette er casinoets virkelige problem.

Jeg kan ikke fortælle dig præcis hvornår den blev oprettet; profilen viser ikke, hvornår den blev åbnet, og den viser heller ikke fornavn, efternavn eller adresse.

Jeg kan ikke finde disse data på min spilkonto 🤔

Når jeg ser de mange andre klager/anmeldelser, hvor folk har det samme problem med goldbet.com, er det sandsynligvis ikke et tilfælde og sandsynligvis en almindelig taktik fra casinoets side; det virker ikke velrenommeret.

Unfortunately, we have had no luck in communicating with this casino, and therefore, we are unable to help with your case.

Please check all the casinos before you play there and try to find safer casinos to avoid such a situation in the future.

Jeg indså endelig selv, at det ikke var et velrenommeret firma, da jeg kontaktede kundesupporten; de virkede ikke interesserede i at finde en løsning. Aldrig igen 🤷‍♀️ men tak for din indsats.

Hey, that's a pretty awful experience, but let me thank you for your efforts too, since your posts and complaint can potentially help someone else avoid the site.

I'm sorry to see it ended this way, though.

Kundesupport skriver stadig til mig 🙄😅

Hej Andrea,

Bemærk venligst, at din konto ikke var berettiget til bonusser på grund af oprettelsen af ​​flere konti.

Du kan foretage en indbetaling for at bekræfte din hovedkonto. Derefter vil din duplikatkonto blive fjernet, så du kan bruge bonussystemet.

Tak for din forståelse i denne sag, og hav en god dag.

That's fascinating. It appears that the casino is not very concerned about multiple account issues; instead, it aims to keep you playing and depositing. What a surprise...

I guess you are quite good customer. 🙂 Would it not be better to show you they care about the complaint? Oh my.

De vil ikke engang hjælpe; i stedet vil de have mig til at indbetale penge, og kontoen med €320 vil blive slettet. Meget generøst 🧐🙄 Det er en skam, at sådanne uærlige virksomheder overhovedet findes. Jeg holder mig til NV Casino, hvor jeg altid spiller. De er ærlige og fair, udbetaler altid uanset beløbet, og deres kundeservice er helt i top. Det er virkelig et casino, jeg kan anbefale med god samvittighed. Hav en god weekend!

Perhaps I should not say this, but my opinion is quite the same. Decent casinos are not very tolerant of multiple accounts, and it appears that this particular casino, Goldbet, uses that as a reason to void the balance. On the other hand, they still want you to deposit money.

(Just a little observation, though, this thread belongs to casino GoldBet, not Goldbet Casino, against which you also complained; hence, I asked Jaro to move all those posts to a different thread later. These days, one truly has to focus even on one different letter. 🙂)

Thank you and wish you an awesome weekend too!

Men hvorfor skulle jeg indbetale penge, hvis min eneste eksisterende konto med en saldo så bliver slettet? Hvilket incitament ville det have for mig? 🤔 Eller misforstår jeg noget? Jeg indbetaler ikke penge bare for at ende med ingenting.

That's it. In my opinion, it makes no sense for you to do such a thing... And I find it strange that the casino would make such a suggestion. Perhaps they meant it differently, but they should have taken the time to clearly explain the benefits to you. Given the circumstances, I see none.

I registered an account at Goldbet04.com and received a welcome bonus. I completed all wagering requirements successfully, and the bonus balance was converted into real money.

After that, I continued playing normally and also made an additional deposit of 500 UAH in order to verify my payment card and complete KYC verification. My verification was approved successfully.

When I requested a withdrawal, my payment was rejected and shortly after my account was blocked.

The casino later referred to "duplicate account" rules, but I had only one account and did not intentionally violate any rules. I was never warned before, and my account remained active during bonus wagering and KYC verification.

Currently, 3500 UAH remains locked on my account.

I contacted support multiple times, but they either ignore my messages or provide only generic responses without explaining the exact reason for the block or providing evidence.

I request:

- a manual review of my case,

- a clear explanation of the alleged violation,

- and withdrawal of my remaining balance.

Hello, since you already have an active complaint case, I expect to see what the casino is capable of. For example, if you browse this thread and the casino review, it is not very convincing, and even logical demands may go in vain. Perhaps playing in UKGC-licensed casinos if you live in the UK, would be a much better option.

I'm sorry to see you in this position and hope for a fair resolution.