Goldbet Casino – generel debat (side 7)

This casino is as good as it is bad.

Good bonus without any deposit but sometimes bonus systems does not work well. And this was not the first problem of this type.

I had a 50 free spins. Played it an received a 25€ wager. If completed I'd receive 5€ cash, the maximum despite the earnings during the wager.

Miraculously I only received 0,85€.

Talked with the support and only received bot messages. If they are human, the only read parts of my answer and answer my with a knowledge base script, like they are telling me I know nothing, or I don't understand wager rules, etc.

Hello, this is one of those situations that can sometimes cause problems. If you and your partner are playing from the same household and using the same IP address, the casino may link the accounts or flag them for further checks.

That alone doesn’t necessarily mean that any rule was broken, though. Things like whether you use separate devices, your own payment methods, and whether both of you can verify your identities with your own documents can all be relevant.

So, could you tell me whether you and your partner play on the same device, or does each of you use your own?

I’m sorry to hear they apparently calculated the maximum amount incorrectly. Situations involving bonuses can be a bit difficult to assess, as a lot depends on the specific bonus terms and conditions.

What I find most disappointing here is the communication. I’d also want a clear explanation of why this happened. If you’re only getting responses from an AI bot, that certainly doesn’t make the situation any easier.

If you received any message from the casino, even if it looks like a generic or scripted response, feel free to share it here together with the details of the bonus you used. We can take a look and see whether their explanation and the bonus conditions make sense.

Jeg har et problem med, at kundeservicen skrev, at så snart den første indbetaling er foretaget på min konto, vil der ikke være noget problem fremover. Ikke desto mindre blev indbetalingen foretaget, jeg vandt et lille beløb af det beløb, jeg ønskede at udbetale. Efter betalingen blokerede de straks min konto med den undskyldning, at der var mistanke om duplikering, og de svarer ikke på nogen e-mails. Jeg har allerede indgivet en klage mod dem, fordi de vil tage næsten 50.000 FT fra mig, som jeg har vundet lovligt!!

Hello, in that case, you did the right thing if you believe you didn’t violate any rules.

Regarding the alleged duplicate account, is it possible that you had an account at this casino a long time ago and simply forgot about it? Also, does anyone else from your household play at the same casino, or could someone be using the same IP address or device?

These are some of the factors casinos often look at when they suspect linked or duplicate accounts and use that as a reason for blocking an account or withholding funds. Of course, none of these factors alone necessarily proves that you broke the rules, but they could be relevant to understanding what the casino is relying on.

Der var en glemt registrering for længe siden, men vi diskuterede det med kundeservice. De spurgte, hvilken konto jeg ville beholde. Alle de andre ville blive blokeret for at undgå mulig duplikering. De gav mig instruktioner, som jeg fulgte trin for trin. Jeg indbetalte penge fra den primære konto for at undgå mulig duplikering. Fra det beløb vandt jeg næsten 50.000 FT. Så snart jeg indbetalte penge, blokerede de min konto på grund af mistanke om "duplikering". Fra da af kontaktede kundeservice mig næsten aldrig, eller selv da sendte de kun skabelonteksten, hvilket er grunden til, at jeg skrev klagebrevet mod dem her.

If the casino was aware of the previous account and had already deleted it, then based on what you’ve described, I can understand why you’re questioning their decision now. The way they handled it doesn’t seem very clear to me either.

I hope you still have some screenshots, emails, or chat transcripts showing that previous conversation with the casino. I think this could be very relevant for our team when reviewing the situation.

Hopefully, everything can be clarified and the case can be resolved.

Dear Veronika,

Thank you for your understanding and support.

I have already attached the relevant email screenshots to this complaint, including the message from Anna (Head of Support) where she explicitly instructed me to deposit into the primary account to resolve the issue.

If you need me to re-upload any of these screenshots or provide additional unredacted copies/email files, please let me know and I will happily provide them right away.

Best regards,

Lacessz

I assume this was meant for your complaint, right? Did you post it there for Veronika?

Veronika isn’t on the forum, so if the information is intended for her, it’s best to add it directly to your complaint.

Yes, I intended it for him—sorry about that.

Everything good. 🙂

Fedt casino, gode kampagner og spilleautomater

Klage over GoldBet Casino – Ignorering af VIP Gold-spiller og tilbageholdelse af udbetalinger

Godmorgen,

Jeg kontakter dig for at bede om hjælp og indgive en officiel klage over GoldBet online casino.

Jeg er en aktiv spiller på dette casino og har opnået den høje VIP-status "Guld". Casinoet behandler mig dog fuldstændig uprofessionelt. Jeg har i øjeblikket en aktiv udbetalingsanmodning på casinoet, som casinoet endnu ikke har behandlet, og pengene er ikke blevet udbetalt til mig.

Det største problem er dog den absolutte mangel på kommunikation fra casinoet. Som VIP Gold-spiller burde jeg have ret til premium support, men realiteten er, at kundesupport og min VIP-manager fuldstændig ignorerer mig overalt. Mine e-mails bliver ikke besvaret, og jeg får ingen konkrete oplysninger i livechatten.

Min konto er fuldt verificeret (KYC-processen har været vellykket tidligere), så der er ingen legitim grund til betalingsforsinkelsen og ignoreringen af ​​mine beskeder.

Her er mine kontooplysninger:

Casino-brugernavn: [Sara123]

Registreret e-mail: [ vanessa16631@gmail.com ]

Beløb jeg venter på at hæve: [1000czk]

Dato for tilmelding til udvælgelse: [28.8.2026]

Mange tak på forhånd til Casino Guru-teamet for at gennemgå min sag og hjælpe med at løse denne situation.

Hello Vanessa166, first of all, please lodge the complaint through this link 👈

My colleagues will then take care of the rest. Im not sure whether I understood the details, but it's best to know that casinos have 14 full days to resolve delays without my colleagues stepping in. One way or another, the casino review is not very convincing so I hope there is a way to help you. Did you see that by the way?

https://casino.guru/goldbet-gg-casino-review 👈

It suggests that this casino has ignored more than 50 complaints so far. 😔

Hej, jeg oprettede en konto på Goldbet8, spillede og lavede en indbetaling – alt gik fint. Men nu har jeg prøvet at gennemføre KYC-bekræftelsen, så jeg kan hæve mine penge. Jeg har ventet siden 30. august, og KYC-bekræftelsen vil bare ikke gå igennem. Jeg prøver at kontakte support og får altid det samme svar – de siger, at jeg er på venteliste og skal være tålmodig, men det er 5 dage siden, og jeg kan stadig ikke få denne bekræftelse godkendt.

Hello there. That's not a very positive experience, right? Well, if you are actually on the waiting list, I guess they will eventually proceed to resolving the KYC. It would be more pleasant having a concrete date, though I guess that's the nature of being on such a list. Perhaps they just do not have more details now.

What do you think?

Jeg tror ikke, jeg har mistet håbet endnu, men jeg har spillet på mange casinoer, og det er første gang, det er sket for mig – selvom casinoet selv siger, at verifikation tager i gennemsnit 30 sekunder til 1 minut. Men jeg bliver ved med at vente på at se, om det bliver løst; lad os håbe, det får en lykkelig slutning. Ud fra hvad jeg har læst, har du også haft problemer med at komme i kontakt med dette casino, men jeg har også set folk, der har formået at løse deres problemer – vi får se. Deres support virker automatiseret; de giver altid det samme svar. Tak.

I think I understand that, and I agree that things with this casino may seem a bit confusing. Just as you said, some players were paid, so it's too early to expect the worst, I guess.

Generally speaking, though, it makes sense that it doesn't feel very convincing given all the automated responses and delays.

Vær forsigtig med bonussen!

Vær forsigtig med, hvilken slags bonus du aktiverer, hvilken størrelse den er, og først og fremmest hvor mange penge du har på din konto. Jeg forklarer en mærkelig regel, som de har sat i vilkårene for kontantbonusser, der skal overføres. Det er følgende: I dette tilfælde havde jeg €10 på kontoen, og der var en minimumsbonus på €2 tilgængelig, og uden at tænke over det, aktiverede jeg den og spillede den. Jeg havde omkring €17, og jeg forventede, at bonussen ville blive behandlet, og at jeg på min konto ville se €10, som jeg havde + €2 bonus i alt €12, men det er ikke tilfældet. Reglen er, at efter jeg har accepteret €2 bonussen efter at have spillet den, bliver alt taget fra mig, og jeg får værdien af ​​den sidste bonus. Hvis jeg havde €1000 + €2 bonus efter at have gennemført den, får jeg €2. De skammer sig ikke.

That is definitely a rule players should be very careful with. Some casino bonuses can apply not only to the bonus amount itself, but also affect the whole balance once the bonus is activated. If there is a maximum cashout or conversion limit connected to the bonus, even a small bonus can sometimes lead to a much lower final balance than the player expected.

The important question is how clearly this was explained before you activated the bonus. If the terms really say that after wagering the bonus the balance is limited to the value of that bonus, then the casino may rely on that rule. But I agree that it can be very confusing, especially when the bonus is small and the player already has real money in the account.

Do you still have the exact bonus terms or a screenshot of the rule that was shown when you activated it? It would be useful to see whether the limitation was displayed clearly enough.

In any case, this is a good warning for other players too: before activating any cash bonus, especially on top of an existing real-money balance, always check the maximum cashout and whether your real balance can be affected.