Good Day 4 Play Casino – generel debat (side 2)

i posted a review, is pedning, but yes after search with gemini AI it confrimed the games (at least in pragmatic play ) are 100% clones , also the user jvie789 before 3 years said pragmatic play slots are not original,

its pretty obvious games are not running in pragmatic play official server.

plus an other user complained about hacksaw games too

i asked support

1. about the clone games
2. close my account

and they just said your account is closed, no answer for the fake games.

of course i didnt make any deposit i cant trust site like this.

For example, if ask on stoiximan.gr why do you offer fake slots, they will explain me their slots are original from pragmatic play and the game is fair

on this casino even if i was wrong they just skipped my question, but im pretty sure they are clone slots

Hello there. Thanks for explaining your concerns in more detail. I can understand why this situation raised questions for you, especially if the technical setup looked unusual to you and support did not really address the point you were trying to make.

At the same time, I think it is important to separate concerns, suspicions, and confirmed facts.

You mentioned conclusions based on Gemini AI, browser developer tools, older forum comments, and network observations. Those things can certainly raise questions and be part of a discussion, but they are still external interpretations of what is visible from the user side. Different external checks and tools can sometimes reach different conclusions, which is exactly why we have to be careful with categorical statements such as "100% cloned games", "the games are definitely fake", "RTP can be changed to any level", or "the games are not random".

These are grave claims and would require very strong, independently verifiable evidence.

At the moment, what we have shared appears closer to a technical concern or suspicion than confirmed proof.

Regarding older forum posts or reports from several years ago, we would also suggest some caution. The online gambling industry changes quickly, technical setups evolve, providers change integrations, and information that may have looked relevant years ago is not always reliable evidence today.

I also want to address one specific point about support not answering your question.

To be fair, it is understandable to feel unsatisfied if you raised a serious concern and received only a short response about account closure. That criticism is reasonable.

At the same time, it is worth asking a practical question here:

What would a casino realistically be expected to say to a message such as "your games are fake" based on technical observations and an AI interpretation?

If the games are legitimate, support saying "our games are legitimate" would likely not change your mind because you already seem convinced otherwise. 🙂

If there were an actual issue, no casino would realistically respond by openly confirming something that serious in a customer support chat.

And in many cases, first line customer support simply does not have the technical expertise or authority to explain infrastructure, integrations, or provider delivery systems in detail. A support agent is usually there to help with account issues, payments, KYC, or general gameplay questions, not to investigate technical allegations based on browser network traffic.

So while I understand why the response felt unsatisfying, the lack of a detailed technical explanation from support should not automatically be treated as confirmation that the games are fake.

If I personally were in the position of support and received this concern, I would probably answer something along these lines:

"Thank you for raising your concern. We understand why unusual technical behavior may prompt questions. However, we can confirm that the games offered on our platform are provided through our licensed integrations. Unfortunately, customer support is unable to comment on technical infrastructure or third party delivery systems in detail. If you do not feel comfortable playing, we completely respect your decision and can assist with account closure upon request." 🙂

Would that fully convince someone who already believes the games are fake? Probably not. But it would at least acknowledge the concern instead of simply closing the conversation.

For the same reasons mentioned above, the text submitted as a casino review could not actually be approved as a casino review.

For the forum discussion itself, however, we still need to be careful about presenting suspicions as confirmed facts without strong evidence.

Hej Radka, siden jeg ikke kan se det, er det så det samme casino som det der diskuteres her? GDFPLAY Casino? Ifølge deres hjemmeside har dette casino samme navn som det her?

Over the past few months, I've been using gdfplay, and I'm very pleased with my experience. The platform is incredibly intuitive, games load quickly, and I haven't faced any technical issues. While I mainly play slots, I've also tried out live casino games, which have also worked perfectly.

Dette casino har nægtet at verificere mine dokumenter og behandle min udbetaling i fem dage. Hver e-mail jeg sender bliver ignoreret. Jeg har nu indgivet en klage.

Hi, Gretche! In my opinion it's the same casino. The PC version of the web looks this way:

Thank you for checking that up; I believe you found the best thread possible.

Did you say they directly refused to verify your account? That's surely something worth investigation.

How did they come to such a decision? Do you have any clue, please? It's a really straightforward decision, but the mediators will certainly look at that closely.

Hello, what about the withdrawals maybe? I'd say that's a bit more important compared to the overall general review of the technical state of the site you more or less focused on. 🙂

Nej, de afviste den ikke, men de tjekker den ikke. Jeg uploadede den den 17. juli, og den 18. juli annullerede de min udbetaling for første gang og anmodede om to dokumenter mere, som jeg uploadede med det samme, men der er ikke sket noget. Jeg har ikke hørt noget siden. Deres hjemmeside siger, at dokumenterne kontrolleres inden for 24 timer. Men jeg har ikke modtaget et eneste svar på nogen af ​​mine e-mails. Jeg kan ikke anmode om en udbetaling, før mine dokumenter er kontrolleret. Jeg har prøvet tre gange allerede, men de annullerer den med det samme. Livechatten er bare kunstig intelligens; jeg kan ikke komme nogen vegne. Eller nogle gange kan jeg slet ikke få adgang til livechatten. Noget er galt her. Min saldo er €800.

Ah, I see now. Thanks for the precise description. For now it seems the casino is not doing well with on-time verification. The rest can be set up automatically. I know it's not convincing. Hope it won't take longer for you. As I spotted in the complaint, it's sadly too early for us to intervene. On the other hand, with a bit of luck, the casino may resolve it without the mediator; that's still an option.

I imagine how frustrating the situation must feel, but I hope it's going to be resolved one way or another.

Jeg modtog i dag en e-mail, der bekræftede, at min konto er verificeret, men mine dokumenter vises stadig som afventende i min profil. Naturligvis modtog jeg intet svar på min forespørgsel. Jeg anmodede derefter om en ny udbetaling, som de annullerede kort efter. Ingen forklaring, ingen e-mail, ingenting. Live chat-supporten kunne eller ville enten ikke hjælpe mig. Jeg troede, at jeg måske havde udfyldt formularen forkert. Du indtastede beløbet, jeg indtastede mit IBAN i betalingsoplysningerne og mit navn og fødselsdato i kommentarerne. Men live chat-supporten kunne eller ville slet ikke hjælpe mig. De sagde blot, at de ville videresende det, og at et svar ville tage 24 timer. Jeg tvivler på, at jeg nogensinde får det svar, ligesom de ikke har besvaret nogen af ​​mine spørgsmål. Jeg har aldrig oplevet noget lignende før.

I get why you feel hesitant about the response arriving, and I respect that. I see a website that does not act in line with what support has been saying; perhaps they need IT support to resolve that, because your account may be verified and, at the same time, the system may show a pending document review at its front end, which still blocks any withdrawal attempt. They may need time to figure out what's happening and to fix it.

Ja, desværre kan ingen fortælle mig det, for jeg får simpelthen ikke et eneste svar.

Yeah, I noticed that earlier. You know, I guess nothing I can say right now will help you, from where I stand, waiting without knowing what to expect is never easy. I still think the current platform system is perhaps working against the casino employees and needs time to be fixed. I believe you mentioned a 24-hour deadline, so I guess we have to wait and see.

Ja, alt jeg kan gøre er at vente. Jeg anmodede om udbetalingen igen kort efter, men den er ikke blevet annulleret endnu. Selvom dokumenterne i min profil stadig vises som afventende. Det er virkelig trist, at dette casino ikke kommunikerer med sine spillere; de ​​ignorerer alle anmodninger. Livechatten henviser mig til e-mails, selvom jeg har fortalt dem flere gange, at mine e-mails bliver ignoreret. Så der er heller ingen hjælp i livechatten. Jeg ser, hvad der sker inden mandag; det vil sandsynligvis blive annulleret igen eller slet ikke blive behandlet i første omgang. Og endnu et casino, der håber, at folk vil spille deres penge væk igen. Det vil jeg bestemt ikke.

Hello Gretche70, it's Monday, and I hope the casino is going to say something handier today!

Hej, nej, desværre stadig ingen reaktion, intet svar på nogen af ​​mine spørgsmål. Men hver dag sender de mig indbetalingstilbud via e-mail, og ikke bare én. Mine dokumenter vises stadig som Afventer i min profil, selvom jeg har modtaget en e-mail, der bekræfter, at mine dokumenter er blevet verificeret. Men siden søndag aften er min udbetaling blevet markeret som godkendt, selvom den ikke er ankommet endnu.

Well, as far as I know, promo emails are never in relation to concrete casino issues; that's a different word, so instead I would focus on how many days are needed to receive the money now that the request has been changed to approved. I believe we talked about how the website fails to show the current state of your KYC documents, so let's skip that for now. I honestly think the most important part is the money.

Helt ærligt? Det vigtigste for mig er at få mine penge. Jeg vender tilbage her, så snart jeg ved, hvornår, eller om jeg modtager dem. Det er stadig en skam, at der ikke er nogen kommunikation med casinoet, da de fortsætter med at ignorere mine e-mails og forespørgsler. Og selvom jeg vinder og forhåbentlig får mine penge, spiller jeg sandsynligvis ikke her igen. Kundesupport er meget vigtig for mig på et casino; jeg har brug for hjælp til ethvert problem, uanset hvad det er. Desværre er man her overladt til sig selv eller skal søge hjælp hos Casino Guru.