Good Day 4 Play Casino – generel debat (side 3)

I know, Gretche70; it's not good to be kept in this. I agree to wait here unless something new happens.

Pengene er stadig ikke ankommet. Da jeg ikke engang tror, ​​de har sendt dem, sendte jeg en e-mail til både deres support og deres økonomiske afdeling i går morges og bad dem om at sende mig betalingskvitteringen. Men som forventet forblev disse e-mails også ubesvarede.

This is so frustrating and I feel you. Why is it so complicated to provide a payment receipt after the payment has been made? Yet we still have no way to be certain right now. I know it's probably weird, but I hope you are going to enjoy the weekend and the upcoming working days show us real progress with the withdrawal.

Hej, da jeg stadig ikke har modtaget svar på mine e-mails, prøvede jeg livechatten igen lørdag. Jeg forklarede, at jeg havde indgivet en klage til Casino Guru. De fortalte mig, at der havde været nogle problemer med betalingen, og at de skulle betale mig de €800 i to rater. Betalingen på €800 blev derefter annulleret, og to betalinger på €400 blev behandlet. Og mindre end et minut senere havde jeg faktisk €400 på min bankkonto. Desværre har jeg ikke modtaget yderligere information om, hvornår jeg modtager de næste €400.

Hello Gretche70, I sincerely appreciate the update. Thank you.

In my opinion, it's better to know where the problem comes from. You know casinos usually do not choose to annoy people with non-payments or excessive delays. From the longer perspective, that's actually a very damaging scenario and casinos know that.

As far as I can tell, in most cases and when talking about decent operators, some sort of technical problem almost always plays a role on the third-party side eventually. 😐

Hopefully, whatever the nature of this problem is, they are going to fix this very soon!

Jeg modtog min betaling i dag og lukkede min konto. Jeg stoler ikke på dette casino; de ignorerer alle e-mails.

Ho ho! That's fantastic news! Not sure whether you feel the same but I'm also glad to see you can put this behind you.

Anyway, thank you for this info.

Hello, I would like to make a formal complaint regarding my bonus balance.

I registered and received a $15 no-deposit registration bonus. The bonus required a $600 wagering/turnover requirement, which I fully completed. After completing the turnover, my balance was correctly converted from bonus balance to real/cash balance, and I had around $15 in real balance.

I then tried to withdraw, but I discovered that the minimum withdrawal amount was $30. Since my real balance was below the minimum, I continued playing using my real balance to reach the withdrawal minimum.

My balance eventually increased to $36. However, immediately after reaching $36, my real balance suddenly changed back into bonus balance.

I checked the Bonuses section, and there are NO active bonuses and NO remaining wagering requirements. I also did not activate any new bonus or receive any additional bonus.

I contacted support, but I have received different explanations each time. First, I was told that I might have an active bonus. Then I was told that I needed to make a deposit. After I showed that there were no active bonuses, I was told that the system switches to bonus balance when the real balance falls below $0.15.

However, this does not explain my situation because my real balance had increased to $36 before it suddenly changed into bonus balance.

Please investigate my account and transaction/game history properly instead of giving me general explanations about how the bonus system works.

I want to know exactly:

1. Why was my real balance changed back into bonus balance?

2. Which specific bonus or wagering requirement caused this?

3. Where in the bonus terms does it state that I must make a deposit after completing the $600 turnover requirement?

4. Why did the balance change specifically after reaching $36?

If this was a system error, please correct my balance. I have screenshots showing that there were no active bonuses or remaining wagering requirements.

Please escalate this case to the appropriate operator or technical team if necessary. I want a specific explanation based on my account activity, not a generic response.

Hello, I understand. Please read the instructions on how the complaint process works, so you know what to expect along the way: https://casino.guru/guide/how-we-resolve-casino-complaints 👈

Once you are ready, please proceed with this link and lodge the request: https://casino.guru/complaints/create 👈

Please let me know if you have any regarding the request or complaint feature, ok?