Grandwin Casino – generel debat (side 2)

Any chance you have created a duplicate account by mistake? It is quite a coincidence that you are accused of opening multiple accounts when other people in the same household use the same computer.

I am just asking because finding the source of the problem usually helps to find the solution as well 🙂

Det kan jeg ikke sige noget om. Ikke for mig, men man ved aldrig. Kontoen er blevet lukket, og vi kan ikke gøre noget. Alt jeg skal gøre er at sluge tyveriet.

Hello.

I would not say this is the end of the story, your complaint is still open. This is important because one of the major parts of the process includes providing proof. It may, however, take some time to get to this point, and that's true, just do not jump to any conclusions now. It's far too early, I'd say.

I imagine you are worried, especially since your account was closed, but it's best to stick with the complaint.

Be positive!

Tak for god behandling. Jeg venter, men jeg har ikke meget håb om, at alt går godt. Det er rigtigt, at jeg har ondt af det, men ikke for pengene på grund af den måde, de behandler folk på: Uden nogen forklaring har de kunnet sige, hvorfor de har lukket det. Tak for hjælpen

I believe I understand your point. As I can tell from my experience, unprofessional treatment causes far greater pain than some money... For this day, I'll play the naive and positive one, and we can exchange sides on Monday, hmm? I'm joking, of course. Every tiny smile counts! ✨🙌

Hej,

Jeg har ventet i en uge på, at grandwin4 kunne bekræfte min konto og behandle en udbetaling på €2900.

To dage efter tilbagetrækningen bad de mig om dokumentation, og jeg leverede alt, hvad de bad om, så bad de om yderligere dokumentation og til sidst et selfie-billede.

Efter yderligere 5 dage venter jeg stadig på svar og fra chatten fortæller de mig kun at jeg skal vente og at en anden afdeling klarer det. De svarer ikke direkte på mail.

Hvor lang tid tog det at foretage betalingen?

Jeg er i samme situation.

Hey. I see you've got yourself into quite an unpleasant situation. But just to make sure, is your account fully verified ? Or is the account verification process still in progress along with the withdrawal. 

However, in this case, I would like to point out that we give casinos 14 days to resolve such a situation, as this procedure is very important for both casinos and players. 

Nevertheless, I think the best thing to do would be to cooperate with the casino and if the time period I mentioned passes and still no progress is made, then I would recommend a complaint. 

For now, I would advise you to wait and see how the casino handles your problem and If there is anything new please do not hesitate to let us know. I hope that your situation will be resolved as soon as possible and everything will turn out well.

Jeg kan kun advare mod dette casino, alt gik godt med spillet og den første tilbagetrækning, men med den anden tilbagetrækning inden for en uge ville de have et gebyr på 8%. Da jeg via e-mail bad om at holde pause i en måned, fik jeg intet svar. Så forsøgte jeg at indbetale igen som normalt med mit Visa, og mit kort blev spærret. Jeg spurgte selvfølgelig min bank hvorfor, og svaret var, at mistænkelige forsøg på debitering i mexicansk valuta og forskellige andre konti blev blokeret af sikkerhedsmæssige årsager. Jeg bad derefter flere gange om at få lukket min konto på grund af spilleafhængighed, via e-mail og support, som altid henviste mig til at skrive en e-mail. Jeg gjorde det tre gange, men ingen respons. Support sagde, at det skulle tjekkes. Hej, du skal reagere med det samme, når nogen rapporterer en ludomani. Det har stået på i en uge nu, og jeg kan stadig komme derind. Utroligt tvivlsomt. Min bank advarede mig også om mit visum. Konklusion: VÆR FORSIGTIG

Hi, I read your casino experience. 

I found that it was pretty good for you at the beginning, but then it got a bit difficult. 8% fee is probably not the least and it would discourage me from playing here. Also, if I didn't get a response to close my account, because casinos should take this kind of thing seriously. 

Regarding the fact that they blocked your card, I'd say that's still good and you're lucky if the money was to be misused.

However, if you want to explicitly close your account and it doesn't work out, you can contact us and we will try to help. 

And of course thank you for your addition. 

Hej, jeg var virkelig heldig at min bank reagerede med det samme, men min konto er ikke lukket trods gentagne anmodninger, det

Det ville være dejligt, hvis du kunne hjælpe mig.

Med venlig hilsen

Yes, I would also say that as a precaution it is good when the bank reacts. 

Regarding help, I can recommend that you lodge a complaint and hopefully our team will be able to assist you. 

Are you in? 😉

Ja helt sikkert

Great, I see you managed to open the complaint. 

Tomas has already asked you some questions, so when you have time, you can write him back. 

I hope it will be easier than when you tried. 😕

Hej, ja tak, jeg har allerede videresendt alt.

Med venlig hilsen

Hello shanty13, that's great.

I'm sorry to see you ran into some problems. We'll be here for any questions or updates you might have. 

🙏

Det samme skete her. Den 15. januar 2026 sendte jeg min første anmodning om livstids selvudelukkelse på grund af ludomani. Der var intet svar overhovedet. Siden 14. februar 2026 har jeg sendt daglige e-mails eller kontaktet chatten for at anmode om selvudelukkelse, men jeg har ikke engang modtaget et svar. Jeg har tabt €6.000, og min konto er stadig åben. Jeg bliver tilbudt bonusser dagligt for at lokke mig til at indbetale igen. Jeg har åbnet en sag, og jeg er også udelukket fra søstercasinoerne på grund af ludomani. Trods syv eller otte e-mails og flere kontakter med support er der ikke sket noget. De vil sandsynligvis sige, at det blev lukket inden for 10-dages perioden, men jeg spekulerer på, hvilken slags praksis det er, hvor en problemspiller praktisk talt skal tigge om udelukkelse, især siden 15. januar. Der er allerede gået mere end 10 dage, de har ødelagt mig og griner hele vejen til banken. Der er mange lignende klager; jeg har også anmeldt det til myndighederne. De har ikke engang lov til at acceptere tyske spillere; deres licens forpligter dem til at udelukke disse lande. Alligevel har de stadig en så god rating her. Dette skal undersøges hurtigst muligt.

Hello, As far as I can see, you also faced some problems with SE requests at other casinos. I'm sorry those practices have not been working well for you. I would assume your complaints help the community recognize the difference between adequate casino reaction and useless practices.

I bet we all know that players from your country should only play at casinos licensed under the GGL, so may I know whether you checked its license beforehand? I truly recommend that, specifically for the reason you mentioned. Since you admitted to a gambling addiction, are you familiar with OASIS, please?

(As a central registry, OASIS allows players to voluntarily block themselves from both land-based and online gambling venues. The system also offers the options for referrals for exclusion by family members or operators.)

Jeg er registreret hos OASIS, men det er desværre ikke muligt at blokere mig selv fra alle casinoer verden over, ellers ville det være det første, jeg ville gøre.

Den gode bedømmelse her førte ikke til nogen problemer med casinoet, men jeg synes virkelig, det er uacceptabelt, at man skal sende snesevis af e-mails og chatanmodninger, når man beder om selvudelukkelse. Min konto er stadig åben, jeg har ikke modtaget noget svar fra casinoet siden den 15. januar, og det er næppe en rimelig procedure.

So, you are registered; thank you for saying that. And yes, sadly there is no direct or easy way to completely self-exclude from all the casinos/operators.

I also agree that decent casinos should consider account closure due to gambling addiction as a very important matter and thus any avoidable delay should be avoided.

Your description really sounds like a real problem. I'm glad you complained and hopefully all those casinos will appreciate the opportunity to receive a few tips regarding account closures.