Gransino Casino – generel debat

Hvis du vil diskutere noget i relation til Gransino Casino – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.

DET VÆRSTE CASINO PÅ PLANETEN!!! DE AKTIVERER ALDRIG DE BONUSSER, DE GIVER DIG, MENS DU HAR FORETAGET DET KRÆVIGE INDSKUD !!!!!!!! ULOVLIGT, BLIVER VENLIGST TJEKKET AF DE KOMPETENTE MYNDIGHEDER !!!!!!

Hello, probably not a good casino experience. As for the bonus, you deposited and you should have got one and it didn't happen? Or was it different? Could you describe it to me please? 

Det bedste casino jeg nogensinde har spillet på. De sidste par dage har jeg vundet to gange. En gang 1900 euro og anden gang 2540. Inden for 24 timer efter at have anmodet om en hævning stod pengene på min bankkonto. Fremragende service og meget hurtig udbetaling af gevinster!

This is really nice to hear.

May I ask which payment method you used?

Here you can submit your user review and write about your experience if you wish, as well.

Min erfaring med VIP Manager var fremragende. Men hvad jeg kunne lide var, at via Skrill inden for 24 timer, var pengene på min konto.

For mig er det bedste casino, jeg nogensinde har spillet på!

Great. Then I reckon you're going to stick around there.

Am I right?

Feel free to come and write about your other experiences, of course.

Requested to close my account for over 3 weeks now and its still being ignored. When you go to live chat they will just get rid of you. This site is a scam!

May I ask what reason you gave them for closing the account?

Ive seen alot of bad reviews hence requesting to close account.

Yeah, that is why they take their time to actually close your account, you know. It is only logical that they want to keep their players as long as possible.

If the reason was gambling problems, they should close it immediately, of course.

Gransino skylder mig €1.420 i udbetalinger og bliver ved med at komme med undskyldninger og sige, at det er i den sidste fase. De har lige blokeret min livechat, fordi de ikke har betalt mig i over 23 dage. Det her er et forbandet fupnummer! KAN NOGEN HJÆLPE MIG?

That has really been a long time waiting, and our complaint team has already started to work on your complaint, so I believe that you are in good hands.

Do you have any explanation from the casino why they delay this much, though? Or do they just say that everything will be fine?

De siger, at jeg ikke skal bekymre mig, at det er i den sidste fase, men det har de fortalt mig i 20 dage nu, men her betaler ingen, og alle agenterne fortæller mig det samme, at afdelingen arbejder på det, men det er en løgn, sagen har været i højeste hast i ugevis, og hvis de virkelig arbejder, burde jeg have haft mine penge nu.

Do you mean agents at live chat, right?

To tell you the truth, usually they don't know much about withdrawals at live chat, and that is why they all say the same thing.

The best is to communicate with the support by email, actually.

Via e-mail fortæller de mig også det samme.

Oh. That's a pity, really.

But I read the good news that you got one of the withdrawals, so hopefully it will continue this way and soon it will all be over. Right?

We'll wait for another update from you.

Ja, det er rigtigt, jeg krævede, at de ikke gav dem mere end samme eftermiddag, og efter 20 minutter lavede de en til mig for €500. I dag bad jeg dem bare om den anden for €420, hvilket også er 24 dage forsinket. Lad os se, om de gør det i dag, og vi lukker sagen.

God eftermiddag,

Jeg foretog tre udbetalinger for en uge siden, hver på €500, fordi det, afhængigt af dit niveau, ser ud til, at dette casino kun tillader dig at hæve €500, og maksimalt tre. Jeg har sendt beskeder til chatten med jævne mellemrum i en uge for at se, hvordan processen går, og de giver mig altid en undskyldning. Jeg ville vente 1 til 3 dage og ingenting, så 5 dage og ingenting, at de har tekniske problemer og en masse arbejde, men de har ikke engang godkendt min udbetaling. Jeg vil tage retlige skridt, hvis jeg ikke kan hæve de €7.000, hvilket jeg er klar over, da det er €500 ad gangen, vil det tage evigheder. Er der nogen, der kan hjælpe mig, og som har oplevet det samme for dem? Helt ærligt, det er aldrig sket for mig før.

Hey, it's not nice if the casino keeps telling you something else why you don't have money yet and you've been waiting for over a week. 

I saw that you also have an open complaint with us so I would try to wait for the outcome of the complaint and then think about legal action, as it is usually even longer. 

Anyway, have you ever got money from the casino? I suppose you are verified or not?

I've looked into the complaints and players have dealt with similar problems as you. I saw one of them waited 22 days to complete, which I think is a long time. 

By all means, try to hang in there because if they have technical problems or if a lot of people don't have their phones working at the moment, there might be a delay. 

We give casinos 14 days to resolve this process and if it doesn't happen we will contact the casino. 

If anything changes let us know. 

I will keep my fingers crossed. 🤞