GreatWin Casino – generel debat (side 8)

Hej, Romi! Tak for beskeden og råd! Jeg vil klage over Greatwin i henhold til din anbefaling. Jeg vil dog prøve en måde mere. Jeg sender også en sidste mail til Greatwins kundeservice. Jeg vender tilbage til!

No worries at all, will wait for the update. Hopefully there will be no need to file a complaint.🤞

Hej! Det lykkedes mig ikke at få mine penge, selvom jeg prøvede flere forskellige hævningsmetoder. Jeg modtog heller ikke flere e-mails fra Greatwin. Jeg spillede resten af pengene fra min spilkonto og sendte dem en anmodning om at lukke min spilkonto, men det er heller ikke blevet gjort. Jeg lukkede så selv resten af de mulige betalingsmetoder. Jeg vil ikke klage over det casino. Jeg kommer bare til at glemme det. Men tak til jer Casino Gurus for jeres råd og venlighed! 🙂

Usually most of the casinos will close your account only if you ask for it due to a gambling problems, as per my knowing. It'll be probably the best, as you said, to forget about this casino and move forward.

We are always glad to help, so if you'll ever need us in the future, we will be here.😉

I am deposit in great win casino as per 8.8 rating and deposit and withdrawal methods. UPI deposit available but UPI withdrawal and bank transfer not available. And also astro pay networking their multiple astropay accounts. Netteller and not working in indian deposit. Still my withdrawal is pending due to their worst withdrawal system. I am only deposit via casino guru review

Kindly enable astropay payments for me

Hi, you will have to solve this problem with the casino or Astropay. They wrote in your email that if you have a problem you should write to them and they will try to help you. If the issue is with the casino and not with the payment method, then on the other hand, try to write to the casino support and they should be able to help you. 

However, this is the only alternative you can use to withdraw money ?

I contacted almost 20 times in the casino chat.but no satisfactory answer. Every time they skip to answer my question. After some time my shift is over then another executive start chat with beginning. Worst casino

Hm, it's certainly not pleasant if you need to solve a problem and the casino ignores you and doesn't answer your questions or just shifts you to someone else. 

So it's good that you filed a complaint and we'll see where it goes and hopefully it can be resolved. If you have anything new to add let me know. 

To day I deposit via netteller and after wagering I am also withdrawal to my netteller account. When reach the amount I don't know. In case any problem I will reach to you.

Of course. So I see you tried another payment method, so I hope it paid off and you will be able to withdraw the money. However, I think you will need to verify this method as well, so it may take some time. 

Anyway, I'll definitely be here if you have any lingering problems. 

Hi, can anyone help me with this issue or have experienced the same issue - I have been unable to withdraw my funds from Greatwin for some weeks now. At the start customer service said I havent been wagering my deposits. Every time they said to wager an amount I did and then the same issue where I get an error message with withdrawals. My last deposit was over 2 weeks ago and customer service says it hasnt been wagered. For context, I deposited 100 euro and have placed 500 euro plus worth of bets since. I dont understand where customer service are getting there figures from as they said 32 out of 100 has been wagered). At this point I feel they just want me to lose all my winnings. Any help on this would be greatly appreciated.

Hello, according to what you describe, it is a problem of deposit wagering, do I understand correctly ? According to what I found it should be 1x deposit correct or you have other information ? You say that you have done it and then when you withdraw it gives you an error message and what is it ? That you still have to wager some money ? 

However, if you have been trying to withdraw your funds for a few weeks, then I would recommend you to open a complaint and our team will try to help you. 

If you are interested you can do so here on this link.

So what would you be interested in ? 

Hej! Jeg har været i stand til at indbetale omkring €5.000 i små beløb hos GreatWin siden årets begyndelse, selvom mine kreditkort ikke tillader betalinger med spillekoder. Over €1.000 af det alene i januar. "Estolio Ltd." vises altid som forhandler. Dette tillod mig at omgå spærringerne, fordi jeg er, eller har været, ludomani. Dette er ikke spillervenlig opførsel. Hvad skal jeg gøre?! Jeg finder det skandaløst!

Unfortunately, we have seen this happening many times, and we are unable to do much about it.

Have you tried to self-exclude yourself from playing? That should be a really good idea for sure.

Is there anything we could help with, perhaps?

Hej Romi,

Tak for din feedback. Du spørger, om du kan hjælpe på nogen måde – ja, det kan du:

Tag klager alvorligt: ​​I mit tilfælde er der en klar overtrædelse af reglerne for spillerbeskyttelse. Jeg havde blokeret mine kreditkort til spilformål (MCC 7995), og GreatWin omgik bevidst denne blokering gennem formidlere som "Estolio Ltd." Dette er en alvorlig overtrædelse af jeres Fair Gambling Code, som eksplicit kræver, at selvudelukkelser respekteres.

Pointgivning og gennemsigtighed: Casino Guru tildeler en "casino-score", der har en stærk indflydelse på spillernes opfattelse. Når sager som min afvises med "der er intet, vi kan gøre", mister pointsystemet troværdighed. Jeg forventer, at sådanne fremgangsmåder tages i betragtning i vurderingen – fordi et casino, der aktivt underminerer spillerbeskyttelsen, ikke kan klassificeres som "fair".

Håndhæv kodekset: Din egen kodeks er et værdifuldt fundament, men den skal også anvendes konsekvent. Ellers forbliver den blot teori. Ved offentligt at afsløre, at et casino overtræder principperne, styrker du ikke kun spillerbeskyttelsen, men også din egen position som en troværdig platform.

Kort sagt kan I hjælpe ved at revurdere min klage i lyset af jeres adfærdskodeks og også fremhæve disse fremgangsmåder i jeres casinorangeringer. Dette ville vise, at Casino Guru virkelig tager klager alvorligt og ikke blot bruger adfærdskodekset som et symbol.

Jeg vil gerne understrege igen : Hvis GreatWin havde overholdt sine principper for spillerbeskyttelse, ville jeg slet ikke have været i stand til at spille – og jeg ville ikke have fået et tilbagefald.

Teknisk set omstødte casinoet min aktive udelukkelse, hvilket gjorde en beskyttelsesforanstaltning, der udtrykkeligt havde til formål at forhindre min afhængighed, ineffektiv.

Hvordan kan en sådan adfærd forenes med jeres Fair Gambling Code, som klart kræver, at selvudelukkelser respekteres, og at spillere beskyttes mod skade?

Hello.

Please know that we do take all the complaints very seriously and always try to keep the fairness in its place whenever possible, of course.

Online casinos many times use third parties to process payments, and I do not see any kind of violation there, actually, even though I understand your point here. You have blocked your cards so you are unable to gamble, but unfortunately no casino is able to know that you have a gambling issue this way.

May I ask if you are blocked in any other way from online casinos? Have you asked for a self-exclusion from this particular casino?

If it is so, and they still let you deposit, that would be a real violation, which we always take very seriously.

Please know that we keep a list of help centers here, and if you are unable to control yourself, it could be really good to contact someone so you can live a healthy life without issues. Please think about contacting one.

Also, if you need some help to get everything under control, please know that as part of our Global Self-Exclusion Initiative, we've partnered with BetBlocker, a UK-registered charity providing a free service to support people worldwide. You can find more information about our initiative here (https://casino.guru/global-self-exclusion-initiative) and about BetBlocker here (https://betblocker.org/).

BetBlocker, which supports seven languages, is quick and easy to install on multiple devices, taking just 2 minutes. Once installed, it blocks access to over 84,230 gambling websites and runs quietly in the background. The service can be used anonymously and helps individuals manage their access to gambling safely and appropriately, whether that means complete restriction or limiting access during vulnerable periods. 

Additionally, BetBlocker includes a list of 824 gambling information sites. These sites primarily inform users about and advertise gambling services. You can choose to include these sites in your restriction by ticking a box. However, if you have an ongoing complaint against a gambling operator, do not check this box, as it will prevent you from accessing the Casino.Guru website as well.

So dozens of terrible reviews and pages of complaints. Yet this casino is rated at 9.4 with extreme high rating?

So you dont take player experiences and feedback into account and just how much commission they give you?

Ridiculous.

Could you kindly stop posting the same question in random threads when you are always skipping the response? Check this out, please 👈You have been acting this way for quite some time. You also said you're leaving. To be honest with you, this is indeed ridiculous.

From now on, posts like these will be deleted because they do not constitute a dialogue, and the responses are not acknowledged.