Hugewin Casino – generel debat (side 2)

I got this answer:

Your account was closed by risk department.

No reason was given for this decision.

How long is this happening for? When exactly have you requested your withdrawal, if I may ask?

It all started on Sunday. I didn't order a withdrawal. I was logged out of my account and couldn't log in again. I received information that the account was blocked for 48 hours and then that it was closed permanently.

If you haven't been given any reason why this happened and you have the money and you don't think you have done anything wrong or violated anything, then I would recommend filing a complaint. 

It is important that our team investigates what happened and without some concrete answers we would just be digging. So I would definitely go ahead and open a complaint. 

What do you think? 🤔

they stole me 5009$ and closed my account

Hey, what specifically happened please ? Why the casino took your money and closed your account, could you describe it ? I'm sure that would be helpful and we'll see if we can help you. 

I'll be waiting for your answer. 

Dette casino er en rigtig fidus. De lukkede min konto uden grund og stjal over $2000. Jeg vil advare alle spillere, så de ikke bliver ofre for disse tyve fra Hugowin. Gentag ikke mine fejl og spil ikke hugowin

Okay, mange tak for at give mig besked for ikke at komme ind her.

This sounds like a very unpleasant situation, really. I hope our complaint team will be able to help you with this issue. Speaking of which, could you please update your complaint whenever possible? Some additional information is needed there.

Did the casino close your account after you tried to withdraw, perhaps?

Just an update to my situation. Through the help of the complaint resolution reps here, Hugewin honored the deposit I made and credited my account. I was then able to withdrawal 5x the amount earlier today. And with the change from that, I just submitted a second withdrawal for the same amount (now 10x my deposit). The first withdrawal was already received, so I don't anticipate any issues with the second. So, besides my initial issue with my deposit, my experience with Hugewin has been pretty darn good.

So I'm glad your opinion is like that, I'm honestly happy for every player who has a good experience. Of course sometimes difficulties accompany it, as in your case, but if in the end it's like this, I'm thrilled. I hope that just like the first withdrawal, you will get the second one and everything will go smoothly. Be sure to let me know when the money lands in your account. 

By the way, will you continue to play here ? 🙂

Yes, money was received. And, yes, I have continued playing with no issues so far.

That is really great, thank you for the update. What about writing a review for this casino describing your experience? It could be really helpful for others. Here's the link.😉

i updated my review the same day 😉

Hello again. I have checked out your UR and found out that due to your complaint pending at that time, it was mistakenly rejected when the complaint got resolved. I will make sure to fix it right away an approve your user review.

Also if you'd like to edit or update some of your reviews in the future, you can easily do so thru the "edit review" feature.😉

Thank you for your understanding. Have a great day.

What is wrong with your complaint specialist? Peter for the past week responded for 4 complaint for the whole week. So he spend like 15 minutes for the whole working week. Is it ok?

Hvis de ikke løser noget, støtter de bare kasinoerne og støtter tyveri af økonomiske data.

The whole complaint team handles hundreds of complaints every day, and they take their job really seriously and try to help out with every case in the best possible way. Of course, we are all just humans, right? So please have some patience, and your case will be handled in the same individual way as others.

Sorry, I really do not get the point of your message. Do you need some help from us, perhaps?🤔

Nej tak, du støttede allerede rushbet casinoet for at beholde min økonomi, som jeg anmodede om tilbagetrækning, og du ønskede ikke at give dem til mig, hvis jeg ikke gav mine økonomiske data her i Mexico, en person, der forsøger at få økonomiske data fra en anden straffes med fængsel. person og med den holdning, som de sætter sig selv i, som kaldes afpresning og betragtes som seriøs, og hvis de ikke kunne lide min kommentar, fortalte jeg kun sandheden uden at oplyse navnet på deres partner, der udover at kalde mig en kvinde, når jeg er en mand, beslutningen var at give ham beslutningen til fordel for kasinoet, det er derfor, jeg kom med den kommentar