Immerion Casino – generel debat (side 11)

Unfortunately, we were not able to find out in your case how the casino would solve it at the end. 🤷‍♀️

I believe that it doesn't necessarily have to be scam to tell you the truth. Many times the game provider needs to be contacted regarding the game play, so let's not make any conclusions yet.🙏

Great. Could you inform us whenever you have the whole amount, please?

I will inform our complaint team so they can change the status of your complaint then.

the only one of a kind casino who is dooing this. isnt that akward? I mean i play on several casino,and never encounter this situation. But the Immerion casino is dooing this to all players, how is that providers fault then? No need to be a scam casino,i have tranfered crypto from Immerion casino into my Binance account,but its about all the rest

Hi Randya,

Unfortunately Ybets, which is an undisclosed sister casino, is doing the same thing to its customers. Many players/winners being told their gaming sessions need to be verified and give a 14 day window. Then they ask for verification to delay further.

Casino Guru is/should be aware these are fictitious checks with game provider and should ask for proof of correspondence with gaming provider to hold Immerion/YBets accountable.

i can confirm that Ybets And Immerion casino are twins bros🙂)) So whatch out,in the end they can acuse u of multiple accounts,if u are on both theyr casinos 🙂 i have backroung into isue like this unfortunatly...

Actually, no one says that it is providers fault whenever the gameplay of players needs to be checked, you know. It just may be something not clear in the way the player played the game, or there can be something that needs their attention.

If the casino has to contact the game provider and the provider checks all the requested game logs and comes back with the okay message, the player can then be paid. It is nothing unusual, I would say, and we encounter this many times, actually.

Be sure that our complaint specialists check the game logs every time there is something suspicious, and only after they can make a decision regarding the particular case.

Whenever it is on the game providers site, we are not able to do much, though; just wait.

Supportchat 30 minutters ventetid

Kan du stole på Casino Gurus anmeldelser?

Maybe it would be better to describe it a bit more. If you are deciding whether to play at this casino, I recommend to check what players have written here, user reviews or complaints. This will probably give you one of the best pictures.

If you have something else in mind, feel free to let me know. We try to cover as much as we can in our reviews, but be aware that we can't cover everything.

Regarding the support, what did you try to solve with them?

Why not?

Saho

Supportchatten er næsten aldrig forbundet. Nogen

Jeg vil gerne vide, hvor de har oplysningerne fra for at sende mig DM'en. Jeg kunne ikke få nogen bekræftelse på den virtuelle valutaindbetaling, så jeg lagde et skærmbillede i chatten, men stadig intet svar. Der er mange dårlige kasinoer i disse dage. Japanere bør undgå dem.

Jeg vil gerne stille et spørgsmål, men er der nogen her, der er relateret til dette?

Er du en nærtstående part?

No, we are not a related party, I guess. If you check "about us" or just the medallion info, you will find out we are Casino Guru forum administrators.

Well, I do not recall casino representative accounts being active in this thread. Do you think your crypto deposit has been lost?

Jeg ville gerne deltage i diskussionen om Immerion casino. Kasinoet virker umiddelbart godt. Det giver en masse gratis spins osv. Der er dog noget mærkeligt ved dette casino. Tilbagetrækningsprocessen er mærkeligt vanskelig. Balancen kan blive mindre. Jeg kontaktede også casinosupporten, fordi mens jeg spillede med bonuspenge, vandt jeg 8,60 med en indsats på 10 cent på Big bass bonanza. Gevinsten forsvandt pludselig.

Kasinoet lovede at undersøge sagen, men det blev aldrig løst.

Personligt kan jeg ikke lide kasinoer, hvor du skal jonglere mellem euro, dollars og kryptovaluta.

What did they say to you about it even though it wasn't resolved? Did they at least address it and give you a statement as to why it happened? I would have expected at least that. 

As for the withdrawals, what's so hard about them? Do you wait a long time or is it something else that the casino tells you all the time? 🤔

Tilsyneladende har casinoet en udbetalingsgrænse for gratis spins bonusser på 25 euro. Jeg prøvede at trække den tilbage, men det virkede ikke.

And was there a reason from the casino why they didn't pay you the money if you fulfilled the bonus and everything was fine on your side?