Immerion Casino – generel debat (side 20)

Jeg glemte at svare dig, så jeg har en offentlig klage for at se, om dette casino er i stand til at ophæve blokeringen af ​​udbetalingen på grund af anmeldelsen af ​​spiludbyderen, som er noget vrøvl for at narre en tåbe, men det forekommer mig, at de ikke ønsker at åbne klagen. Hvis casinoet gør noget, der skader spillerne, sænkes deres vurdering gennem en uløst offentlig klage, så hvorfor åbner de ikke klagen? Hvis casinoet ikke er i stand til at ophæve blokeringen af ​​udbetalingen, uløst klage, hvis de ophæver blokeringen af ​​den løste klage, kan de så åbne min klage?

Hello,

Thank you for the response. I could not find a complaint against this casino, so I presume you lodged a case against Immerion elsewhere. Is that correct? The rest of what you describe sounds like our procedure, so I'm confused.

Are you aware that this thread is about Immerion Casino, please? I feel there might be a misunderstanding after all.

Jeg åbnede klagen, og de accepterede den ikke, så jeg bad om at få den genåbnet.

Jeg har lige oprettet endnu en offentlig klage.

Our complaint team will review it as soon as possible. Please stay tuned.

De vil ikke åbne min klage, min konto er ikke lukket, jeg har adgang til den, jeg spiller bare ikke mere, fordi min udbetaling er blokeret.

Svar på klage over Casino Immersion.

Kære ERIC LEONARDO,

Mange tak for at du har sendt os din klage. Vi beklager at høre om dit problem og forstår din bekymring. Vi vil desværre gerne informere dig om, at din klage ikke blev imødekommet af følgende årsager:

Desværre griber vi ikke ind i tilfælde, hvor der ikke er penge på spil, og spillernes konti er deaktiveret. Vi erkender, at casinoet ikke støtter dig i forbindelse med dette problem, hvilket må være frustrerende. Vi accepterer dog situationen, hvor spillernes konti er helt lukket, og vi vil ikke gribe ind i en sådan situation. Hvis online casinoet ikke ønsker dig som kunde, kan vi ikke overbevise dig om andet.

Vi beklager, at vi ikke kan være til yderligere hjælp, og håber, at dit problem kan løses på andre måder.

Tak på forhånd for din forståelse.

Hello,

By the first look at the response, I'd say it reacts to different information. Are you certain you filled in the complaint form correctly? If you say there is a blocked withdrawal, there, among other things, also must be a disputable amount that you have to fill in. Otherwise the team considers that no money has been blocked. We do not accept such cases, so please review the information you provided and try again.

Make sure the description is clear and all parts are filled out correctly. 🙏

Glem den klage, tak.

Will do.

Hi everyone,

I requested a withdrawal of £568 from Immerion last night (around 7:30 PM UK time). It’s now showing as processing and the funds have already been removed from my balance, but I can still cancel it.

Support told me withdrawals usually take 24–48 hours depending on the payment provider, but I’ve also read some players say their withdrawals stayed in processing for days.

For those of you who’ve withdrawn recently, how long did it take for your payments to move from processing to completed?

Thanks in advance for any experiences you can share.

Hej.

Jeg har for nylig åbnet en konto på dette casino. Jeg var heldig, og min saldo er over €10.000. Men ærligt talt, i stedet for at være glad, er jeg knust over at læse oplevelserne på forummet og de indgivne klager.

Jeg tror, ​​at hvis jeg nogensinde får løn (hvis jeg nogensinde får løn), vil der gå mange måneder fra nu.

Jeg spurgte, om jeg skulle sende dokumentation, men de fortalte mig, at de ikke udfører en KYC-proces.

Nogle anbefalinger?? 😓😓😓

They do request KYC, but they initially say it’s not required . Some accounts on here see players get the first or first several withdraws without KYC but this is probably for smaller amounts.

i requested a withdrawal of £600 and the request got cancelled and they asked me for KYC and I’m also worried after reading stories in here about Immerion.

i think with a sum like 10,000, they will almost certainly ask for KYC as well as check the game history as they seem to do, I wish you luck.

my advice would be to be active on casino guru and some other similar websites to ensure you’re being proactive so they don’t rob you of your winnings, consider putting a complaint in about your situation if you don’t hear anything in the next few days

Tak for dine ord.

Det, jeg finder virkelig overraskende, er, at jeg gav Casino Guru så høje bedømmelser, på trods af alle de dårlige anmeldelser og udbetalingsproblemer (det vigtigste, et godt casino bør have). Klagerne over forsinkede betalinger, annullerede udbetalinger og absurde undskyldninger er utallige.

Jeg gentager, jeg forstår ikke en så høj vurdering af et piratcasino.

I’ll be honest, since I won and similarly to yourself read all the reviews on here, I’ve been reading all of the complaints and reviews on casino Guru regarding immerion.

what seems to be the case is that every person who reviewed negatively about the casino (rightly so), if you go on to their complaints they eventually did get paid. Similarly, they have a large number of resolved complaints (all about delays with KYC/withdrawal).

my honest take is they will pay you but they take a ridiculously long time to do so, I also feel it requires the player to bring awareness of their situation on CasinoGuru to see any movement with Immerion.

every single complaint on here follows the same story:

1: player wins , is told no KYC is needed

2: player tries to withdraw, either nothing happens for days or they’re asked to provide KYC (even when told prior it wasn’t required) they never hear anything back for a long time

3: player gets pissed , makes a complaint here

4:Immerion is finally approached by Casino Guru and they finally do quickly what they could have done ages ago (approve KYC/withdrawals)

this is a very obvious pattern just from browsing on Casino Guru

my cynical opinion is they will just ignore you until you risk their reputation by posting here then they will act accordingly and pay out

Det var faktisk det, jeg havde planlagt at gøre. Det generer mig virkelig, at man skal indgive klager og vente ekstremt længe for at modtage de penge, man har til gode. I mit tilfælde kan jeg kun hæve 850 euro ad gangen, hvilket betyder mere end 12 hævninger. Hvis jeg skal kæmpe for hver hævning...

Tak igen. Jeg håber du har held med dine udbetalinger.

Yeah it’s a pity isn’t it that you have to resort to this, I’d get on it right away , thanks and I also wish you luck with your withdrawals.

Jeg synes, det er humant og forståeligt, hvis et casino ikke er i stand til at udbetale store beløb på én gang. Man skal huske, at de også modtager en hel del udbetalinger. På den anden side ville det være godt, hvis de ærligt kunne annoncere det. Jeg går ud fra, at alle spillere forstår det. Dette er nok almindeligt, især med mindre casinoer?

Have you already requested the first withdrawal, though?

I'm asking just to know if they told you after the request that the verification is not needed, you know. 🤔

Also, according to our information, the daily limit is $1,000, so it is actually good to read the terms beforehand, and that way you are informed about it.

But it's true that lately we had many cases regarding delayed payments from this casino, and we already communicated with them about it, so hopefully they have fixed it and you won't have an issue withdrawing your winnings. Surely keep us informed about how it goes, though.

Could you tell us how the situation with your KYC is going, please?

Have you already sent all the required documents?

Not heard anything from Friday but I left a review on trust pilot and they’ve asked for more information about me.

send all the documents , I’ve also only got £200 left now which is a bummer