11 måneder siden
Yes, and Instant Casino and Simba n.v was owned by Christiana Georgiou from Kallis&Kallis advocates
10 måneder siden
Run in the background by Bad Hombre Gaming. Their CEO and others are on LinkedIn
SvarCiter1
Instant Casino – generel debat (side 10)
10 måneder siden
I am writing this to share my frustrating experience with Instant Casino, hoping it serves as a warning for others.
Over five months ago, I requested a refund via email. Despite my repeated follow-ups, I never received a single response to my emails. In my desperation for answers, I turned to their live chat almost daily, only to be met with the same stalling and unhelpful messages.
Adding to my frustration, Instant Casino decided to block me on Telegram, Twitter, Instagram, and Facebook, effectively cutting off all other communication channels.
After months of persistence, live chat finally confirmed that my refund was being processed. I even have proof of these conversations. Yet, weeks later, I still have not received my money.
This situation is unacceptable. The lack of communication, poor customer service, and outright avoidance of accountability is appalling. It shouldn’t take months of relentless effort just to get back what is rightfully mine.
I strongly urge others to think twice before engaging with this platform. If Instant Casino truly values its customers, I hope they address this issue immediately and reconsider how they handle refund requests in the future.
10 måneder siden
This is really taking way too long to get solved, especially if the casino has promised that they will send you the refund.
I hope it will be solved as soon as possible and will wait for your updates here. 🙏
10 måneder siden
Desværre er Instant Casino et fupcasino som alle andre. Instant Casino og GoldenPanda er den samme side. De annoncerer hurtige udbetalinger, hvilket var fantastisk og så sjovt. Efter 10 udbetalinger, som var på min bankkonto inden for et minut, får jeg ikke længere mine udbetalinger med det samme og skal vente mindst to dage. Det er den samme taktik som alle andre, hvor du mister dine penge igen. Desværre må jeg fraråde at bruge dette casino. Der er kun amerikanske kasinoer, der er virkelig velrenommerede.
Automatisk oversættelse:
10 måneder siden
Even the CEOs of the company behind them - Bad Hombre Gaming - refuse to answer anything. Literally every contact person at Instantcasino.com and Bad Hombre Gaming ignore every single message from me, my lawyers, Revolut and Mastercard. We know who they are and where they are - they can't hide but yet seem intent on just batting the issue to the side and not responding to formal communications. Up there with the worst Casino operators I have ever used. Lies, deceit, fraud, ignorance. When Mastercard shutdown their fraudulent merchants and and recover my funds and stop them ever accepting Mastercard payments again then I'll be laughing and it is going to happen real soon - they know this from the emails directly sent to them by Mastercard which I have a copy of. Times ticking for this scummy organisation.
Redigeret
SvarCiter1
10 måneder siden
Kan du fortælle mig, hvilket casino du anbefaler, som virkelig er velrenommeret og tilbyder øjeblikkelige betalinger? Fordi det ikke er et øjeblikkeligt kasino.
Automatisk oversættelse:
10 måneder siden
my promised refund still has not been paid, no response on emails, blocking me on insta, x, facebook and telegram. They are now also ignoring chat messages. I will haunt this casino down until every last cent has been paid back.
10 måneder siden
Desværre er Instant Casino et fupcasino som alle andre. Instant Casino og GoldenPanda er den samme side. De annoncerer hurtige udbetalinger, hvilket var fantastisk og så sjovt. Efter 10 udbetalinger, som var på min bankkonto inden for et minut, får jeg ikke længere mine udbetalinger med det samme og skal vente mindst to dage. Det er den samme taktik som alle andre, hvor du mister dine penge igen. Desværre må jeg fraråde at bruge dette casino. Der er kun amerikanske kasinoer, der er virkelig velrenommerede.
Automatisk oversættelse:
10 måneder siden
May I ask if the casino explained this delay anyhow, though?
10 måneder siden
I had 1000€ withdrawn from ''instant casino'' but my bank declined their payment because the description they put was not valid (I had in the past many successful withdrawals form the same bank).
So I had my bank to confirm returning the money back to instant casino and now after one month and lots of emails and talking with bots all i get is the same answer: At this time, there is no new update regarding your payment. Please rest assured that our dedicated team is actively working on processing it as soon as possible.
Is there actually anything i can do to claim my money back??..
10 måneder siden
So, can you see the money back in your casino account now, or there is nothing visible? 🤔
Also, is there any other withdrawal option available for you, by any chance?
10 måneder siden
No money is not visible that is my problem they won't allow the money back to my account even after all evidence i have provided to them and they always give me the same reply on support and i feel like that i am talking to bots to be honest.
Other withdrawal options are available but to use them i need the amount back.
10 måneder siden
Yeah, I understand your point, and I really hope that our team will be able to move forward with your complaint soon.
It really is weird that this money got lost just like that. Right?
10 måneder siden
Well for me if they get a rejected payment from a bank they should automatically sent the money back to the account they were withdrawn from. I really don't know why the stalling this situation. Hope they give my money back anytime soon so i can withdraw again.
10 måneder siden
I have to agree with you on this; they really should, but we have to find out where the fault happened here, you know.
Hopefully, soon we'll know more.
9 måneder siden
When I won 400 euros they closed my account for no reason，Sent relevant emails but no reply
9 måneder siden
Oh, I'm so sorry, you didn't get any explanation from the casino and they took your money? I think an answer from the casino would be more useful than silence because we don't know much from this.
Anyway, I saw that you filed a complaint and our team will try to help you. I hope that will be possible.
If something changes and you get more info, let us know.
I'll keep my fingers crossed.🤞
4 måneder siden
Min udbetalingsanmodning afventer behandling efter 24 timer. Jeg bad om en påmindelse og fik besked på at bekræfte mine dokumenter. Efter bekræftelsen afventer min anmodning om kryptoudbetaling også behandling. Hvor længe anbefaler I, at jeg venter? Skal jeg være bekymret? Fordi jeg foretog en udbetaling på €50 bare for at bekræfte, at alt var i orden, skal jeg i virkeligheden hæve beløb, der er større end €20.000. Jeg ønsker ikke problemer.
De bekræftede i chatten, at der ikke er noget problem med min konto, og at bekræftelsen blev gennemført. Jeg læser dog ingen gode anmeldelser, og det bekymrer mig.
Automatisk oversættelse:
4 måneder siden
Hello, I guess you have to wait unless it is more obvious what has caused the issue. It could be just an ordinary delay, especially when you say they confirmed your verification successfully. Despite the name, many players have experienced delays with this casino. 🙁 It is not overly the safest choice, If I may say so.
Please keep us posted about the progress; I hope it won't take long, of course.
SvarCiter1
4 måneder siden
Kan jeres tjeneste udøve nogen form for pres i tilfælde af problemer? Vil I i sidste ende anbefale, at jeg er bekymret, eller generelt ikke? I betragtning af de tal, vi taler om.
Automatisk oversættelse:
4 måneder siden
Yes, but not right now, I'm afraid. You see, we give casinos 14 full days to catch up with the delay.
I suggest you check the green link I sent you to see how safe the site is according to our findings. Not very convincing, though...
4 måneder siden
De bekræftede, at de ville sende mig alle pengene. Men da jeg bad om SWIFT-koderne, ignorerede de mig fuldstændigt. Jeg har indgivet en klage og bedt jer om at støtte mig så meget som muligt; måske kan vi sammen få et svar. Tak, gutter, I er de bedste.
Automatisk oversættelse:
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