Når jeg ser på din sag igen, føler jeg, at det netop er sagen, der meget let kan løses. Problemet er, at kasinoet skulle give dig kontaktoplysninger til den rigtige person. Dette er ikke den almindelige sag, hvor kasinoet hævder, at du har overtrådt nogle vilkår og betingelser, gevinsterne annulleres og din konto lukkes. Så begynder du at skændes med dem, fordi du ikke er klar over at overtræde nogle vilkår.
De siger dybest set: OK, vi skal foretage yderligere verifikation, send os de dokumenter, som du gjorde. Så bliver de ved med at tjekke det, og så glemte de helt din sag. Da du kontaktede dem igen, så det ud til, at du kom præcist til det punkt, som du har været for 6 måneder siden. En anden bemærkede, at de skulle kontrollere dokumenter fra dig, så de bad om det igen.
Hvis de reagerede på klagen på vores websted, kunne det hele være løst inden for en uge 😕
When I'm looking at your case again, I feel like this is exactly the case that could be resolved very easily. The problem is that the casino would need to give you contact details to the right person. This isn't the common case where the casino claims you breached some terms and conditions, the winnings are voided and your account closed. Then you start arguing with them, because you're not aware of breaching some terms.
They basically say: OK, we need to do further verification, send us the documents, which you did. Then they keep checking it and then they forgot about your case completely. When you contacted them again, it looked like you got exactly to the point as you've been 6 months ago. Someone else noticed that they need to check documents from you so they requested it again.
If they reacted to the complaint on our website, then it could be all resolved within a week 😕
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