Ifølge casinoguruens sikkerhedsindeksside tages følgende faktorer i betragtning i gennemgangsprocessen
- Kasinoets størrelse
- Spillerklager
- Fradrag for restriktiv eller urimelig praksis
Så lad os tage et kig..
Kasinoets størrelse
I henhold til TOS for iwild casino (afsnit 9) er her de maksimale udbetalingsgrænser:
- pr. transaktion: €400 eller ₽33.000
- i 24 timer: €1200 eller ₽100.000
Det er til grin .
Jeg vidste ikke, at det var så slemt, da jeg tilmeldte mig. Det er stadig mit ansvar, men ærligt talt er det derfor, jeg tjekker vurderinger på Casino Guru eller AskGamblers.
Jeg forventer, at et kasino med en vurdering på 9,2 og et "meget højt" sikkerhedsindeks har meget højere standarder.
Dette er naturligvis en meget lille operation, og de har simpelthen ikke ressourcerne til at behandle udbetalinger rettidigt.
Spillerklager
Dette casino har masser af alvorlige klager. Jeg ved, at de er rigtige, fordi jeg har haft de samme problemer.
Forfærdelig KYC-proces.
De vil udfordre dig til at levere "ekstra dokumentation" 8-12 timer efter din første udbetaling. Held og lykke med at finde ud af, hvorfor dit dokument blev afvist. Du får aldrig e-mails fra en rigtig person med navn og kontaktoplysninger.
Langsomme tilbagetrækninger og tilfældige annulleringer uden nogen forklaringer eller meddelelser.
Jeg har også haft et problem med, at tilbagetrækningssystemet simpelthen mislykkedes, når jeg forsøgte at indsende en anmodning. Jeg har aldrig set den slags fejl på andre kasinoer. Svar fra support: "prøv igen i morgen".
TOS siger "Alle udbetalingsanmodninger behandles af finansafdelingen inden for 24 timer efter den vellykkede identitets- og kontobekræftelse".
Simpelthen ikke sandt. Det tog 10 dage, og jeg var fuldt verificeret.
Ansvarlige spilværktøjer findes ikke. Du skal sende e-mails for at støtte og håbe på det bedste. Jeg har bedt om at lukke min konto, og de svarede mig med et bonustilbud for at holde mig til at spille. Den slags adfærd er rovdyr.
Du tror måske, at det ikke er en big deal at få betalt efter 10 dage eller 30 dage, men det er ekstremt stressende, når du har at gøre med en chatbot for at få support.
Jeg spurgte iwild meget høfligt, om de kunne forpligte sig til at sende mig min tilbagetrækning inden for 2 uger, og de gav mig ikke noget svar.
Det er forfærdeligt at være i den situation. Du aner ikke, om du bliver snydt.
Kæmpe casinoer som Stake har hurtige udbetalinger og alligevel har de en rating på 7,9. Misforstå mig ikke, jeg har mine problemer med Stake, men når jeg foretager en udbetaling på Stake, ved jeg, at min krypto vil blive sendt til min pung hurtigt . Jeg sveder det ikke.
Overvej venligst at gennemgå vurderingen af iWild, så andre spillere ikke bliver behandlet som lort.
According to casino guru's safety index page, the following factors are considered in the review process
- Size of the casino
- Player complaints
- Deductions for restrictive or unfair practices
So let's take a look..
Size of the casino
According to the TOS of iwild casino (section 9) here are the maximum withdrawal limits:
- per transaction: €400 or ₽33 000
- in 24 hours: €1200 or ₽100 000
That's laughable.
I didn't know it was that bad when I signed up. It's still my responsibility but honestly this is why I check ratings on Casino Guru or AskGamblers.
I expect a casino with a 9.2 rating and a "very high" safety index to have much higher standards.
This is obviously a very small operation and they simply don't have the resources to process withdrawals in a timely manner.
Player complaints
This casino has plenty of serious complaints. I know they are real because i've had the same issues.
Awful KYC process.
They will challenge you to provide "extra documentation" 8-12 hours after your first withdrawal. Good luck figuring out why your document was rejected. You never get emails from a real person with a name and contact info.
Slow withdrawals and random cancelations without any explanations or notifications.
I've also had an issue with the withdrawal system simply failing when trying to submit a request. I've never seen bugs like that at other casinos. Response from support: "try again tomorrow".
TOS say "All withdrawal requests are processed by the financial department within 24 hours after the successful identity and account verification".
Simply not true. It took 10 days and I was fully verified.
Responsible gambling tools don't exist. You have to send emails to support and hope for the best. I've asked for my account to be closed and they responded to me with a bonus offer to keep me gambling. That kind of behaviour is predatory.
You may think getting paid after 10 days or 30 days is no big deal but it's extremely stressful when you're dealing with a chatbot for support.
I asked iwild very politely if they could commit to send me my withdrawal within 2 weeks and they did not give me an answer.
It's awful being in that situation. You have no idea if you're being scammed.
Huge casinos like Stake have fast payouts and yet they have a rating of 7.9. Don't get me wrong, I have my issues with Stake but when I make a withdrawal on Stake I know my crypto will be sent to my wallet fast. I don't sweat it.
Please consider reviewing the rating of iWild so other players don't get treated like shit.
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