iWild Casino – generel debat (side 25)

Oh, I guess this is not the usual convenient withdrawal process and I get how it feels. Perhaps being persistent and not losing the balance is the first step in this case. Well, I guess we have to wait and see what happens next. 🤨

Det er en uge siden jeg sendte mine dokumenter, 0 svar.

Jeg har ikke kunnet hæve mine penge i over to uger.

Hi, that's not what I hoped for. Since it seems the casino had 14 full days to resolve payment with you but failed to do so, I would go for the complaint without hesitation.

https://casino.guru/complaints/create

Time for waiting has come to an end, now the casino should explain what seems to be the problem. The way I understand it, though, no one has been in touch with you for two weeks, that not normal, I'd say.

May I perhaps know when was the last time you reached out for updates and through which channel?

Mandag er det 14 dage siden, jeg foretog den første udbetaling, som blev annulleret efter 3 dage ... årsagen er uklar; jeg måtte selv finde ud af det via online support. For ni dage siden sendte jeg KYC-dokumenterne, og jeg har ikke modtaget nogen svar, ingen bekræftelse på modtagelse og ingen indikation af, at det bliver behandlet. Online chatten fortæller mig angiveligt, at det tager 3 dage, hvilket allerede er gået. Det er også værd at bemærke, at online supportbeskederne alle er præskrevne og fuldstændig uhensigtsmæssige. Jeg sendte e-mails mandag og modtog aldrig et svar.

Efter at have forsøgt at hæve igen, deaktiverede de muligheden.

Jeg venter til mandag den 3. august, og hvis jeg ikke modtager svar, indgiver jeg en klage.

Of course, please go for the complaint as soon as possible. I get this must have been very frustrating and as far as I can say, nothing has ever indicated what exactly the problem was. That's, in my opinion, not the best way to have the KYC and withdrawal resolved on their own. 😐