iWild Casino – generel debat (side 25)

Oh, I guess this is not the usual convenient withdrawal process and I get how it feels. Perhaps being persistent and not losing the balance is the first step in this case. Well, I guess we have to wait and see what happens next. 🤨

Det er en uge siden jeg sendte mine dokumenter, 0 svar.

Jeg har ikke kunnet hæve mine penge i over to uger.

Hi, that's not what I hoped for. Since it seems the casino had 14 full days to resolve payment with you but failed to do so, I would go for the complaint without hesitation.

https://casino.guru/complaints/create

Time for waiting has come to an end, now the casino should explain what seems to be the problem. The way I understand it, though, no one has been in touch with you for two weeks, that not normal, I'd say.

May I perhaps know when was the last time you reached out for updates and through which channel?

Mandag er det 14 dage siden, jeg foretog den første udbetaling, som blev annulleret efter 3 dage ... årsagen er uklar; jeg måtte selv finde ud af det via online support. For ni dage siden sendte jeg KYC-dokumenterne, og jeg har ikke modtaget nogen svar, ingen bekræftelse på modtagelse og ingen indikation af, at det bliver behandlet. Online chatten fortæller mig angiveligt, at det tager 3 dage, hvilket allerede er gået. Det er også værd at bemærke, at online supportbeskederne alle er præskrevne og fuldstændig uhensigtsmæssige. Jeg sendte e-mails mandag og modtog aldrig et svar.

Efter at have forsøgt at hæve igen, deaktiverede de muligheden.

Jeg venter til mandag den 3. august, og hvis jeg ikke modtager svar, indgiver jeg en klage.

Of course, please go for the complaint as soon as possible. I get this must have been very frustrating and as far as I can say, nothing has ever indicated what exactly the problem was. That's, in my opinion, not the best way to have the KYC and withdrawal resolved on their own. 😐

Har du fået betaling endnu? De skylder mig 2000 USD, og ​​betalingen er stadig afventende.

Jeg har ventet på mine penge i et par dage nu, og de er stadig under behandling. Når jeg ser alle kommentarerne, ved jeg, at jeg bliver nødt til at gå igennem det samme: efter et par dage vil de bede mig om KYC-verifikation, jeg bliver nødt til at annullere min udbetaling og vente mange dage mere på, at de betaler mig.

Casinoer som dette, der udviser sådanne kundefjendske fremgangsmåder, bør fjernes fra deres lister eller gives en fair vurdering, ikke en manipuleret en. Dette casino er ikke engang så stort, som anmeldelsen påstår; de har problemer med at udbetale, forsinker KYC-verifikation og udbetalinger i ugevis og forsøger at få brugerne til at spille de penge igen og tabe dem. Den slags tricks er typiske for casinoer af lav kvalitet.

Det er ærgerligt, at jeg endte med at spille på dette casino, men min største irritation er Guru, der anbefaler dette casino, som om det var det bedste, der findes, og endda påstår at have vundet en Guru-pris, hvilket er fuldstændig forkert. Casinoet har en forfærdelig brugerbedømmelse og hundredvis af klager.

Jeg beder dig om at stoppe med at anbefale den slags sider. Jeg vil indgive en klage, så snart det krævede antal dage er gået.

Og på den anden side, spil på casinoer, der bekymrer sig om deres spillere og udbetaler hurtigt; der er mange som Rolbit, Epicbet, Respin, BCGames, Stakes osv. Fald ikke for den slags sider, som er forklædte svindelnumre.

I’d say it’s quite common for a casino to request KYC when a player makes a withdrawal. It doesn’t happen in every single case, but in many cases the casino will ask for identity documents or other verification before processing the payment.

Of course, the process shouldn’t be unnecessarily prolonged. Ideally, both the verification and the withdrawal should be completed within around 14 days. If it takes longer than that without a proper reason, I completely understand why players become frustrated. I wouldn’t be happy either if a casino was dragging the process out for no reason. At the same time, verification is an important process for both the player and the casino.

As for our recommendations, I think we’ve been doing this long enough to know what factors we consider important when evaluating casinos. I appreciate your opinion, but I don’t think we’re going to change our approach based on one individual opinion.

This casino won our award because, according to our evaluation, it deserved it. There’s no reason for us to mislead anyone about that. The casino has also resolved all of the complaints it has had with us, which certainly isn’t something we see with every casino. They communicate with us as well, and when a problem arises, they are willing to work with us and the player to try to resolve it.

That level of cooperation is also one of the reasons why the casino has such a high Safety Index. So that’s basically how I see the situation.

Jeg sætter virkelig pris på din kommentar, men det er svært at tro, at vurderingen og den formodede pris er reel, hvis man, når man lægger gennemsnittet af kommentarerne, giver en negativ score for casinoet, og her ser det stadig ud som om, det var et casino på næsten 10/10.

Den anden ting er, at en KYC normalt tager timer eller højst dage, men ikke uger; mange casinoer har endda KYC-systemer implementeret, der giver dig resultatet på få minutter.

For ikke at nævne, at jeg personligt har spillet på omkring 100 casinoer, og det er første gang, jeg er stødt på et, der begrænser det maksimale udbetalingsbeløb til $1000 USD, sådan som dette casino gør.

alt det bedste

Thanks for your reply. Of course, forum posts and user reviews can be negative, and they’re definitely an important factor when deciding where to play. At the same time, it’s worth keeping in mind that players often come to forums mainly when they have a problem. When everything goes smoothly, many people simply take it for granted and don’t leave any comment at all, so sometimes it’s important to look at the wider context as well.

As I mentioned, this casino has more than 100 resolved complaints. That means that when problems do come up, the casino generally engages with the complaint process and tries to resolve them. That’s important and one of the main reasons why the casino has the rating it currently has. Of course, the Safety Index is based on several different factors, but complaints can have a significant impact. If a player has a problem and the casino doesn’t resolve it, an unresolved complaint can lower the Safety Index.

Regarding KYC, I’ve seen plenty of cases where verification wasn’t completed within a few hours or even a couple of days. Sometimes it is very quick, but sometimes it isn’t. It depends on the casino, what documents they need, and how they carry out their checks.

Withdrawal limits are also quite common. Some casinos, for example, have limits as low as €500 per day, which I personally consider quite low. So a €1,000 limit can still be relatively reasonable in comparison.

Of course, if you don’t like these conditions, I completely understand that. Everyone has different preferences when choosing a casino.

Okay, tak for din tid til at svare. I mit specifikke tilfælde har jeg ventet fire dage på betaling fra jeres casino. De oplyser, at betalinger tager mellem 24 og 72 timer. Kan jeg indgive en klage her? Jeg får ikke noget svar fra jeres supportteam.

Hi, I’d just like to clarify one thing first: I’m not a representative of the casino. I’m a forum admin here at Casino Guru, so please keep that in mind.

As for submitting a complaint with us, yes, you can do that. However, as I mentioned before, we generally give casinos 14 days to resolve situations like this, and our complaint team will usually take that timeframe into account before moving further with the case.

So if you feel that submitting a complaint now is necessary, you’re free to do so. Personally, though, I’d probably give the casino a little more time first.

Dear Casino Guru,

I am requesting your assistance regarding a pending identity verification at iWild Casino and its potential impact on my ability to withdraw funds before my active bonus expires.

My active bonus page displays the following:

Active bonus balance: 139.24284 IWL

Maximum withdrawal: €696.21

Bonus expiry date: 19 September

Total account balance: approximately €3,127.92

There was initially a discussion with the casino about whether a maximum cashout multiplier of x5 or x10 applied. However, I have explicitly informed my casino contact, Leonardo, that I accept the x5 limit and the maximum withdrawal amount of €696.21. I am not asking to withdraw the full displayed account balance.

My withdrawal is currently paused pending KYC verification. I submitted all the documentation requested from me on the Wednesday preceding my follow-up email and subsequently resubmitted it following a further request from the KYC team. To the best of my knowledge, I have complied with the requests received and am now waiting for the casino to complete its review.

My concern is that the bonus expires on 19 September, while the verification remains pending. I have sent a follow-up email, marked "2nd Sending – Please Reply", requesting written confirmation that:

The €696.21 will remain available for withdrawal if verification is completed after the expiry date.

The amount will not be forfeited because of expiry while the withdrawal is paused for KYC.

The casino will explain how it will treat the balance above the maximum cashout.

The casino will identify any outstanding action I must take before the expiry date.

Requested resolution

I ask Casino Guru to help obtain written confirmation that the €696.21 will be preserved while KYC is being reviewed, and that the casino will process the eligible withdrawal once verification and any remaining applicable requirements are completed.

If any document or other requirement is still outstanding, I ask the casino to identify it clearly and promptly so that I can respond.

I am not alleging that the funds have already been confiscated. My complaint concerns the pending verification and the lack of certainty about how the approaching bonus expiry will affect the amount displayed as available under the maximum cashout limit.

I can provide the relevant correspondence, the document-submission history and screenshots of the bonus page and account balance.

Kind regards,

João

Hello, If I may, I suggest you lodge this as a form of an official complaint. As far as I understand, you have a very clear idea; however, complaints are not addressed here on the forum, so in order to give you the best advice, I would proceed with this request: https://casino.guru/complaints/create

The thing is that complaints are a way to resolve disputed amounts, and based on this text, I'm really sure our possibilities will meet those expectations, especially in written form; thus, I'll leave that to the mediators.

Det er alt sammen ondsindet casinopraksis. Og det forekommer mig, at præmierne rent faktisk bliver udbetalt.

So, in my opinion, the complaint remains somewhat in game. On the other hand, saying that the prizes appear to have been paid can change someone's perspective.

Velrenommerede casinoer udsætter ikke spillere for alle disse situationer. De sker hele tiden. Bare se på antallet af klager.

In my opinion, the number of resolved complaints and the absence of unresolved ones show how likely the casino is to resolve problems or disputes. However, I must admit that I no longer understand the context. You are welcome to proceed with your own complaint, if that is still the matter.

Det er ikke pointen. Hvorfor sætter casinoet spillere i disse situationer? Det burde ikke være nødvendigt at indgive klager for at få problemer løst.

I understand you have some unfortunate experiences, but such a general question cannot be answered concretely, I'm afraid. It all rather depends on the specific matter and the capabilities on both sides.