Okay, så jeg vil beskrive situationen fra begyndelsen:
Jeg modtog 214 PLN for kasinomønter, og jeg var nødt til at satse det 50 gange. Jeg formåede at gøre det og afsluttede med at satse med omkring 2000 PLN.
Der dukkede en besked op om, at det maksimale beløb, jeg kunne modtage efter væddemål, var x5, hvilket efterlod mig med 1070 PLN på min konto. (Den stod ikke, at jeg kun kunne trække mig, det stod endda, at jeg havde gennemført væddemålet, og 1070 var MIN.)
Jeg gik til min kontoprofil for at tjekke, om disse penge var i den "rigtige saldo", og det var det. Efter en kort tankegang besluttede jeg at fortsætte med at spille, fordi det i princippet ikke var et tilfredsstillende beløb.
Fra disse 1070 PLN tjente jeg 5100 PLN, og så besluttede jeg at betale endelig, da de allerede havde trukket 930 PLN. Så jeg foretog tre hævninger på 1700 PLN hver (svarende til 3x400 euro).
Om morgenen modtog jeg en mail om, at det beløb, jeg kunne hæve, kun var 1070 PLN, hvilket er sådan noget pjat, at jeg ikke ved, hvem der har fundet på det. Hvorfor dukkede der ingen oplysninger op efter at have gennemført indsatsen om, at jeg ikke kunne spille videre?
Hvad hvis jeg mistede de 1070 PLN? Ville kasinoet refundere mine penge? Selvfølgelig ikke.
Er dette en fair praksis? I betragtning af, at de penge, jeg satsede, kun kan tabes? Er det rimeligt, at der ikke dukker oplysninger op om, at jeg kan hæve pengene?
Ærlighed kan ikke kaldes praksis med ikke at give mig besked om, at jeg kun kan miste pengene.
Jeg skrev også til kundeservice tidligere og spurgte, om jeg kunne spille med bonussen efter at have spillet, og jeg fik et svar, at det selvfølgelig kunne jeg. Men jeg fik ikke nogen besked om, at jeg kun kunne tabe, fordi hvis jeg vinder, vil de stadig tage de penge, der er i det "rigtige indskud".
Hvad hvis jeg er en casinospiller, der kun indbetaler via kryptovalutaer? Så ville jeg modtage 20 PLN for kasinomønter, og for udbetaling ville jeg have 100 PLN, men minimumsudbetalingen med kryptovaluta er 250 PLN.
Jeg forstår heller ikke, hvordan man kan anbefale sådan en adfærd. Jeg er en spiller, der har spillet i 10 år. Jeg har aldrig følt mig så snydt af et casino anbefalet af Guru Casino. Jeg har aldrig indgivet nogen klager.
Vi ved også godt, at jeg nok er en af de få, der har oplevet denne form for svindel, og jeg ser lignende situationer i sager, der bliver løst af iWild.
Fortæl mig nu, hvor mange mennesker har gennemgået det, jeg har, men for mindre beløb end 4030 PLN, og har ikke engang nævnt det?
du anbefaler dette casino som:
1. Ærlighed med en høj vurdering på 8,7/10
2.Du anbefaler det, fordi det er på polsk
3.Du tolererer bonusmanipulationer
4.Dette er ikke den første sådan situation; det er et tilbagevendende problem, at dømme efter lukkede sager, og du tillader stadig sådan uærlig praksis.
5.Jeg har indtryk af, at du ikke har bekræftet driftsreglerne for dette casino fuldt ud.
Okay, so I'll describe the situation from the beginning:
I received 214 PLN for casino coins and I had to wager it 50 times. I managed to do that and finished wagering with around 2000 PLN.
A message popped up saying that the maximum amount I could receive after wagering was x5, which left me with 1070 PLN in my account. (It didn't say I could only withdraw, it even stated that I had completed the wagering and the 1070 was MINE.)
I went to my account profile to check if this money was in the "real balance," and it was. After a short thought, I decided to keep playing because, in principle, it wasn't a satisfying amount.
From this 1070 PLN, I made 5100 PLN, and then I decided to pay finally as they had already deducted 930 PLN. So, I made three withdrawals of 1700 PLN each (equivalent to 3x400 euros).
In the morning, I received an email saying that the amount I could withdraw was only 1070 PLN, which is such nonsense that I don't know who came up with it. Why didn't any information pop up after completing the wagering that I couldn't play further?
What if I lost the 1070 PLN? Would the casino refund my money? Of course not.
Is this a fair practice? Considering that the money I wagered can only be lost? Is it fair that there is no information popping up stating that I can withdraw the money?
Honesty cannot be called the practice of not notifying me that I can only lose the money.
I also wrote to customer service earlier asking if I could play with the bonus after wagering, and I got a reply that, of course, I could. But I didn't get any message stating that I could only lose because if I win, they will still take the funds that are in the "real deposit."
What if I am a casino player who only deposits through cryptocurrencies? Then I would receive 20 PLN for casino coins, and for withdrawal, I would have 100 PLN, but the minimum withdrawal by cryptocurrency is 250 PLN.
I also don't understand how one can recommend such behavior. I am a player who has been playing for 10 years. I have never felt so cheated by a casino recommended by Guru Casino. I have never filed any complaints.
We also know very well that I am probably one of the few who has experienced this type of fraud, and I see similar situations in cases resolved by iWild.
Now tell me, how many people have gone through what I have, but for smaller amounts than 4030 PLN, and haven't even mentioned it?
ou recommend this casino as:
1.Honesty with a high rating of 8.7/10
2.You recommend it because it's in Polish
3.You tolerate bonus manipulations
4.This is not the first such situation; it's a recurring issue, judging by closed cases, and you still allow such dishonest practices.
5.I have the impression that you haven't fully verified the operating rules of this casino.
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