Jet Casino – generel debat (side 7)

Hello,

I can see that your message seems to be composed by AI as a sort of demand. Unfortunately, here on the forum, we can’t respond to requests like this. For example, if you want "clear confirmation that Jet Casino is in breach of regulatory obligations," you should probably turn to the regulator directly.

I have no insight into why the casino is unwilling to provide the information you seek, and frankly, we’re not in a position to make such a demand on your behalf. Could you please clarify why you need the complete transaction history? Perhaps there’s a way we can help with the initial issue.

Let me know, please.

Det er ret simpelt. Casinoet er juridisk forpligtet til at give mig disse oplysninger! Nu er det endnu værre: Efter jeg bad om mine transaktionsdata, blokerede de min konto. Jeg synes helt klart, at det er svindel. Da casinoet er registreret på Curaçao, er der også mindre spillerbeskyttelse. Min blokerede konto indeholder €4.500, som jeg ikke længere har adgang til.

I see, your account has been blocked and the balance voided. That's something we can work with. Did the casino explain why that happened to your account?

Please understand that we are not in a position to represent your legal claims. but I understand that it feels important to you. From our perspective, if you clearly submit your complaint against the casino, we may help. However, since this all feels more like legal stuff at this moment, which is not our cup of tea, it would be best to switch perspective and focus on the events rather than claims.

If you want to describe more, I'll be here.

Jeg havde lignende problemer med et andet casino. Jeg måtte ikke engang spille på det casino, fordi det var et søsterselskab til dem, som de kendte rigtig godt, men ikke mig, før jeg opdagede det. Efter et stykke tid tabte jeg meget. Da jeg konfronterede dem, lukkede de min konto og lagde låg på den. Hvis jeg var gået lovligt, ville jeg have vundet hundrede procent. Ja, men jeg har ikke råd til advokater, og hvor de desværre er i dit tilfælde, så er det slut for dig. Desværre tror jeg det.

Hvad kan jeg gøre nu, eller hvordan kan jeg fortsætte? Er det muligt for mig i det mindste at få de resterende penge, jeg havde på min konto, indsat på min konto?

Hvorfor lukkede de din konto? Fik du svar fra dem? Det kunne have været et fupcasino? Vandt du disse penge, eller dine egne? Har du skrevet til dem på chat eller noget? Hvis du har ret til alt, og der ikke er begået nogen fejl, hvorfor lukkede de beløbet? Tror du, hvilket casino det hed?

Hello, I'm afraid I do not have those answers. As I explained, our approach differs from legal claims and operates independently of them. Hence, I have no idea. You may, if you like, try the free complaint we offer to players concerned about unfair practices. My advice was, "It would be best to switch perspectives and focus on the events rather than the claims."

The complaint can be lodged here: https://de.casino.guru/beschwerden/einreichen

Don't worry, it is free so if it won't work well, there will be no consequences. Describe the events as best you can and avoid legal claims, please. Please concentrate on explaining why you felt the casino was unfair to you. This, in my opinion could help.

I apologize; once again, I find it difficult to understand your thoughts clearly. I'm not sure if this helps, but we approach player/casino relationships in accordance with our Fair Gambling Codex, which sometimes differs from how players or casinos perceive the situation. On the other hand, this codex helps us maintain a neutral stance and a consistent approach. Therefore, if you need help and have something concrete my colleagues can look into, submit another complaint, please. Each case is handled separately and with those values in mind

Speaking of which, what happened to you at Jet Casino, please?

Folkens, de blokerede min konto, bare fordi jeg spurgte, om jeg kunne få mine transaktionsoplysninger... Jeg har aldrig oplevet noget lignende før. Jeg fik en besked fra dem, der sagde, at min konto blev blokeret, fordi ledelsen havde besluttet det. Dette kom umiddelbart efter, at jeg blot bad om mine transaktionsoplysninger, såsom hvor meget jeg allerede havde indbetalt og hævet. Ja, de resterende €4.500 er mine penge, der er i casinoet, men nu ser de ud til at være væk, fordi de har slettet min konto. Min bekymring nu: Jeg vil i det mindste have mine egne penge tilbage! Jeg vil aldrig spille på dette ulovlige svindelcasino med base i Curazaq igen!

I am not sure if you saw my previous response, but if there is some money left in the blocked account, I think you should complain officially. There could be a way to help you; we just need to go through that and see what we can find.

Udbetalinger hos Jet Casino er mulige med det samme via chat.

Du behøver ikke at vente 10 minutter, og udbetalingen er allerede behandlet. Dette er en oplevelse, som mange mennesker har.

That's nice to hear, for sure.

If you'd like, you can write your user review here and include this information together with more of your experience from this casino.

Jeg har aldrig hævet mere end €1000 fra JetCasino uden problemer.

Men hvorfor de lukkede din konto er mig en gåde!

Kontakt Casino GURU og indgiv en officiel klage.