Hej respekterede medlemmer og Casino Guru-teamet,
Jeg har også stødt på et problem med denne operatør. Da min sag vedrører sportsvæddemålsområdet, forstår jeg, at det muligvis ikke fuldt ud falder inden for rammerne af din ekspertise, men jeg håber, at du stadig vil give det din opmærksomhed.
Jeg har brugt denne operatørs tjenester siden november sidste år og havde ikke oplevet nogen problemer indtil for nylig. Til dato har jeg foretaget 5 vellykkede hævninger (jeg vedhæfter filen), hvor behandlingstiden er op til maksimalt 2-3 dage.
Min sidste tilbagetrækning, registreret den 15. august, blev forsinket, og jeg kontaktede operatøren tre gange og modtog undvigende svar om, at de ville tjekke det. Nu kan jeg se, at andre brugere har været udsat for forsinkelser i deres anmodninger om tilbagetrækning i samme periode. Min udbetaling var på $2.000, derudover havde jeg en resterende saldo på yderligere $2.656,43.
Efter 4 dage bemærkede jeg, at min saldo var 0 (nul) og fandt en besked fra operatøren, som jeg medtager her.
Den handling, de tog imod mig, var at annullere anmodningen om udbetaling og annullere mine vindende væddemål for omkring 3 måneder siden. Alle mine væddemål blev placeret på fodboldkampe i de store europæiske ligaer. Hele min væddemålsaktivitet giver absolut ingen grund til at mistanke om fejlbehandling, der potentielt kan blive sanktioneret.
Jeg ser ambitionerne for denne virksomhed om at skabe en DeFi-platform og introducere deres eget token. Dette tyder på, at de bør stræbe efter at tjene deres brugeres tillid på alle mulige måder.
Jeg forstår godt den likviditetskrise, de tilsyneladende er havnet i, men dette er et tilfælde uden fortilfælde i væddemålsbranchen. Deres handlinger er uprofessionelle og kan endda kvalificeres som "ulovlige", da de overtræder de grundlæggende krav i deres licens, relateret til at levere et sikkert spillemiljø.
Jeg protesterede over deres handlinger ved at indgive en klage til deres ledelse, men det har været mere end de regulerede 7 dage til klagebehandling, og jeg har ikke modtaget noget svar.
Jeg bliver nødt til at indgive en klage over sagen til en ADR-side, der håndterer sportsvæddemålssager. Men kunne Casino Guru, i sin egenskab af en anerkendt autoritet, eventuelt kontakte disse mennesker og opfordre dem til at genoverveje deres handlinger? Jeg kunne vente et par dage mere, før jeg fortsætter med min klage til en kompetent sportsvæddemålsmægler.
På forhånd tak for din opmærksomhed og hjælp. Jeg afventer spændt din mening om sagen.
Hello respected members and the Casino Guru team,
I too have encountered a problem with this operator. Since my case pertains to the realm of sports betting, I understand that it might not fully fall within the scope of your expertise, but I am hopeful that you would still give it your attention.
I have been using the services of this operator since November last year and had not experienced any problems until recently. To date, I have made 5 successful withdrawals (I am attaching the file), with the processing time reaching up to a maximum of 2-3 days.
My last withdrawal, registered on August 15th, was delayed, and I contacted the operator three times, receiving evasive answers that they would check on it. Now I see that other users have faced delays in their withdrawal requests during the same period. My withdrawal was for $2,000, in addition to which I had a remaining balance of another $2,656.43.
After 4 days, I noticed that my balance was 0 (zero) and found a message from the operator, which I am including here.
The action they took against me was to cancel the withdrawal request and void my winning bets from about 3 months ago. All my bets were placed on soccer matches in the major European leagues. My entire betting activity gives absolutely no grounds for suspecting any malpractice that might potentially be sanctioned.
I see the ambitions of this company to create a DeFi platform and introduce their own token. This suggests that they should strive to earn the trust of their users in every possible way.
I do understand the liquidity crisis they have apparently fallen into, but this is an unprecedented case in the betting industry. Their actions are unprofessional and can even be qualified as "illegal", as they violate the basic requirements of their license, related to providing a safe gaming environment.
I protested their actions by filing a complaint with their management, but it has been more than the regulated 7 days for complaint processing, and I have received no response.
I will have to file a complaint about the case with an ADR site that handles sports betting cases. However, could Casino Guru, in its capacity as a recognized authority, possibly contact these people and urge them to reconsider their actions? I could wait a few more days before proceeding with my complaint to a competent sports betting mediator.
Thank you in advance for your attention and assistance. I eagerly await your opinion on the matter.
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