Hej og tak igen for din opdatering om denne sag. Jeg synes bestemt ikke, det er rigtigt, at kasinoet har efterladt din klage sådan, og intet blev løst i sidste ende.
Jeg ser dog af det du skrev, at du har eskaleret klagen til tilsynet, men du har endnu ikke fået svar. Hvis du får en fra dem, skal du sørge for at fortælle os, hvad de skrev tilbage til dig.
Hvis det ikke lykkes, har jeg også hørt, at du skal prøve en advokat. Jeg tror, du skal prøve alle de muligheder, du har at vælge imellem. Jeg har desværre ikke den kontakt du har brug for, så jeg er ked af det, men jeg har ikke noget at give dig.
Jeg krydser i hvert fald fingre for, at din situation bliver løst, og du ender med en fair løsning. Hvis der kommer nye oplysninger op, vil jeg være her, og du kan fortælle mig det. Med krydsede fingre. 🤞☘️
Hi and thank you again for your update on this case. I certainly don't think it's right for the casino to have left your complaint like that and nothing was resolved in the end.
However, I see from what you wrote that you have escalated the complaint to the regulator, but you have not yet received a response. If you do get one from them, be sure to let us know what they wrote you back.
If it doesn't work out, I've also heard that you're going to try a lawyer. I think you need to try all the options you have to choose from. Unfortunately, I don't have the contact you need so I'm sorry but I have nothing to give you.
Anyway, I'll keep my fingers crossed that your situation gets resolved and you end up with a fair solution. If any new information comes up, I'll be here and you can let me know. Fingers crossed. 🤞☘️