Kingmaker Casino – generel debat (side 33)

Are there any updates about the verifikation if Kingmaker is a scam casino or not?

Im currently waiting for 3 withdrawals for in sum 900€. It‘s been a week for my first withdrawal over 400€ too, so im kinda scared that i won‘t get my money, after reading all those complaints.

Hello, based on the German flag I see under your avatar, I concluded that you can't access its review.

https://casino.guru/kingmaker-casino-review#tab=js-tab-reputation

Well, the casino is not recommended, sadly, since your local regulator forbids showing you casinos without its license; you probably did not have the chance to see the warning, did you?

Some players have not been paid; I hope you will be paid, of course. Are there any clues regarding the delay? something the casino explained to you, perhaps?

Yes, you are right, i could not see the warning before.

I have been asking for days in the live support chat on the website and always just got the assurance that the money will come and it just takes a longer time than usual for it to be processed by the finance team.

In the beginning they still said 3-5 days as i asked on the third day, after that, just that i should look for it in my account as it could be arriving anytime soon.

Yesterday I wrote an email to the support adress and they replied that everything is in order with my account, that there is no problem, it just takes more time because there is a long line of withdrawals that still have to be processed. But still without an estimate time frame.

So almost the same answer from the live chat.

It has been just 7 Days now though and to my understanding it took about 2 weeks for some people to get their money. So i still have hope that it really just takes its time. I will write a mail to the complaint email from kingmaker and see if they can help me.

If not i would be greatful to reach out to you again to file a complaint.

No worries. Please keep us updated, and I hope that you get your winnings soon from this casino, even though the safety index is that low.

Kingmaker casino. Jeg vil gerne stille dig et spørgsmål. I dag gik min udbetalingsanmodning fra "under gennemgang" til "behandlet", men pengene er endnu ikke ankommet til min konto.

Please let us know next week if it has arrived. It's Easter, you know.

Jeg ville spørge, hvor lang tid det tager at hæve penge hos Kingmaker?

I dag er det dag 4, og den er stadig under bearbejdning 😐

Hey there, I guess only the casino can tell you that for specific withdrawals. But I get where it comes from. In any case, the casino review is not very good and it included info on "slow withdrawals"... So, I guess it takes longer than elsewhere.

Tak for din feedback.

Jeg får altid at vide, at jeg skal være tålmodig og vente. Og i dag er det dag 5. Jeg har læst mange anmeldelser, og mange er negative.

Jeg begynder at spekulere på, om jeg virkelig skal fortsætte med at bruge Kingmaker. Hvis de tager så lang tid om at behandle udbetalinger, vil kunderne forsvinde og gå. Kingmaker Casino har akut brug for at finde en løsning for at forhindre forsinkede udbetalinger.

Hver anden kunde klager her. Det er ikke et godt ry.

Er der nogen repræsentanter for Kingmaker her, som kan håndtere klagerne?

Hej alle sammen, lad mig præsentere min situation:

• Den 23. maj anmodede jeg om en udbetaling via bankoverførsel på €100, som jeg vandt.
• 13. juni, da pengene endnu ikke er ankommet, og jeg læste rundt omkring, at problemet kunne være, at EU-bankerne og især de italienske kunne blokere overførsler fra ulicenserede casinoer, annullerede jeg og gjorde det igen med Mifinity, både for at fremskynde og for at være mere sikker.
• Den 26. juni skriver de stadig til mig i chatten og siger, at de arbejder på sagen, at de har mange betalinger at behandle, og at jeg skal være tålmodig.

Hvis miraklet sker, vil jeg opdatere jer.

Hej Kelin, det ser ud til, at du har det samme problem som mange andre, inklusive mig selv. Jeg har også ventet på min udbetaling i 5 dage, så jeg ville spørge, om du har modtaget dine penge fra Kingmaker endnu?

This is certainly not a situation I'd like to find myself in either.

Can I ask whether the casino was okay with you changing your withdrawal method? In general, it's usually recommended to withdraw using the same payment method you used for your deposit, just as you originally did. If that's not possible, the casino will often suggest an alternative or explain what you need to do.

I'm asking because when players change their withdrawal method, casinos often require a small deposit to verify the new payment method. Was that the case for you?

I also noticed that you've already submitted a complaint on our website, so our team is now looking into your case and will try to help you.

One recommendation I'd give for the future is to always check a casino's Safety Index before depositing. I noticed you've had a previous complaint with another casino that also had a relatively low Safety Index, and Kingmaker Casino falls into the same category. While a low Safety Index doesn't automatically mean you'll have problems, the likelihood of running into issues is generally higher than with casinos that have a stronger rating.

You are welcome. I understand the overall picture may be unassuring, and it's okay to change casinos if you feel it's no longer good enough or reliable. In my opinion this casino is no longer even safe, at least based on the current Safety Index. 

As you can see despite our having been talking in the casino's official thread no one from the casino has joined in. That's very common, though.

Yes, there is. The casino representative has been responsive to the concrete complaints, not on the forum, however.

Hvor så? Hvor kan jeg finde repræsentanten?

Jeg er træt af livechatten. Jeg får altid den samme besked om at vente.

Der er gået en uge, og mine penge er stadig ikke ankommet.

Well, I was trying to say that you cannot reach any representative here unless he starts posting on the forum first. Forum aside from complaints, is 100 percent public and not every casino representative is active on the forum, but through the specific complaint they respond to mediators. Just like this casino does.

Og hvad kan jeg gøre ved det nu? Har du nogle tips?

Hvordan kan jeg få mine penge?

Faktisk prøvede jeg at hæve med samme metode som indbetalingen, og det var det, der ikke virkede.

Efter at have annulleret det og tilbageført det på saldoen, gjorde jeg det igen, men med Mifinity, og jeg venter stadig.

Angående den anden klage over Maximalbet , lavede jeg noget research efter uheldet, og jeg forstod, at det ikke er pålideligt som alle de andre klonsider.

Well, first you need to be patient. I imagine how that sounds but we can only step in through an official complaint when the casino has already had enough time to pay you out. It takes 14 days. If I'm not mistaken here, there is still some time left, right?