Kingmaker Casino – generel debat (side 34)

Ja, det er en uge siden lørdag.

Jeg anmodede om udbetalingen den 20. juni. Det er 10 dage siden, inklusive weekenden.

Jeg håber, du kan hjælpe mig med dette. Jeg ville være meget taknemmelig 🥰, fordi jeg har akut brug for pengene.

I see. Well, in that case those 14 days still remain a limitation for us to step in. Let's hope the casino manages to pay you out sooner and the complaint won't be necessary in the end. Complaint itself does not present a quick solution; its investigation takes at least the first week or so.

If you didn’t have any other option and the original payment method you used for depositing was not available or did not work, then I understand that you decided to use another one that should work.

But also, for the future, even in better casinos I would say it is always better to ask them first. Of course, if they don’t give you any response, then it becomes irrelevant and in that case I would complain on our website if the casino keeps rejecting your withdrawals.

But it is always better to ask what the best payment method is and so on.🙂

Inkluderer 14-dagesperioden weekender eller ekskluderer?

Inklusive weekenden bliver det 10 dage.

7 dage uden weekender.

Hvor meget længere skulle jeg vente?

Oh, I forgot to mention those are considered full days. My bad. Exactly 14 days starting the day the withdrawal was requested. In practice, you can lodge the request sooner than that, yet it will be inactive until those 14 full days have passed. Perhaps the casino will be quicker, though. I guess there is still some time left. 🙏

Mange tak for dine oplysninger 😊

Her er datoen, jeg anmodede om udbetalingen. Hvor længe skal jeg vente?

You are welcome.

Do you know what? I believe it's easier to complain now. Evaluating the request usually takes at least one day and since its thursday, and only two days are left to meet the deadline, I would not worry about those 14 days anymore.

Feel free to lodge the request today; include this screenshot to help my colleagues track the proper date and it should be alright.

I mean, it would be right if the casino paid you out immediately, but from the complaints' perspective, it works just as described. 🙂

Skal jeg tage et skærmbillede af denne besked fra dig og sende den direkte? Eller kunne du skrive en separat besked adresseret til Kingmaker?

Please use this link and follow the instructions. It will guide you through the request form: https://de.casino.guru/beschwerden/einreichen 👈

Mange tak for din støtte. Jeg har indsendt klagen via linket. Forhåbentlig bliver det løst hurtigt. 🌸🌺🥰😘

Hey, see you handled that just perfectly. 😊 Request was accepted; you can see the obligatory deadline of 14 full days for the casino. Frankly, it seems the casino won't make it in time, so the complaint will be necessary after all. What a shame...

Well, the mediators will take care of you soon. And I'll be around to see how it's moving on.

🥰🥰😍😊🌸 Jeg er så taknemmelig. Jeg er så heldig at have fundet denne side og dig her.

Hvis alt dette fungerer, vil jeg være meget lettet og have ét problem mindre. 😊

Du er en rigtig god støtte. 🥰😊

Hej alle sammen,

Jeg vil gerne informere dig om, at betalingen via Mifinity, omend senere end forventet, ankom, og jeg har lukket klagen på Casinoguru.

Jeg følte, at det var min pligt at kommunikere dette.

Hej Radka,

Jeg har lige modtaget en e-mail, der informerer mig om, at min udbetaling er blevet annulleret.

Angiveligt var det mig, og hvis det ikke var mig, skyldtes det en teknisk fejl.

Det her er rent svindelnummer! De gør det bare for at undgå at betale, så jeg må vente yderligere 14 dage 🙄😡

Oh... I was hoping for a much better outcome. Honestly, those messages saying "it could be you or if it wasn't you, it was an error" raise questions instead of providing concrete updates, so I would leave that to the mediator. It could be a problem with the current payment setup, or it could be somethign else. The point is to get in touch with someone who is able to resolve that. Hope the complaint will achieve that soon. 🤞

Hvad skal jeg gøre nu? 😬😪

Skal jeg indsende en ny betalingsanmodning?

Hey, thank you for sharing here on the forum. So, even with delay, infinity eventually works! Good to know.

I frustration spillede jeg lidt og stoppede så, og nu har jeg anmodet om en udbetaling igen.

Det er så irriterende at skulle vente i yderligere 14 dage. 🙄😑 Jeg har desperat brug for pengene til at betale mine regninger.

Hello, somehow I failed in posting a reply to your previous post—my apologies.

I'm sorry this is taking so long, but you can see that the money exists and you can also just play with it at the same time. I know frustration is strong fuel, but if you need the money for bills, please try not to play more. Do you now have an active withdrawal request, please? No matter what happened, I would always submit another withdrawal request to reserve the money for withdrawal, and you really do not have to wait the next 14 days. You already complained, and this situation is not a new start, just another turn of events. Do not worry, please.

Hej Radka, mange tak for din støtte. 🌺

Jeg spillede i går af frustration, og nu har jeg 300 euro tilbage. Jeg stoppede med at spille og anmodede om en udbetaling i går.

Nu venter jeg. Jeg håber, det ikke tager lang tid denne gang 😢.