Kingmaker Casino – generel debat (side 7)

It is true that the casino seems to pay players at a later time , but enough players wrote that they also received money, so I would not be so confident with your statement. 

And as for Radka and her post. What else can I tell you than what she already mentioned. When a casino is new, it's hard to assess what it will be like right from the start. Most of the time you need some experience to find out how it works, and that's why it's always a risk. It's not that anyone wants to make excuses, but it's just the way it is.  

Great, I'm happy to see that you got money too. Apparently everybody is getting money as time goes on. I hope it will only get better in the future. 😊☘️

i am waiting 2 weeks for withdrawal, every person on chat assure me that withdrawal is processigng, is it normal how can i boost it up 🙂 ?

hvorfor kan jeg ikke indgive en klage over kasinoet?

Det er normalt, at du ikke får dine penge fra dette casino. de siger det samme til mig.

So why some of people get money and we dont ?

Hej. Jeg kan ikke rigtig godt lide Casino Gurus udtalelser om, at et casino kan tage 14 dage eller mere, før du modtager dine penge. Venter på 3 udbetalinger på €1400. I brevet i dine handelsbetingelser står der, at det kan tage 3 hverdage, før udbetalingsbeløbet er behandlet. Det ville være, hvis spillere opførte sig sådan, efter at have indbetalt beløb og satset beløbet væk, ville de få det hele tilbage fra banken efter 2-3 uger og så overføre pengene til casinoet igen...eller 4 uger. Så ville vi have et problem. Konto blokeret...lukket og anmeldt for bedrageri. Selvom casinoet er nyt, bør du tænke dig om. Kan ikke forstå den høje vurdering. Server overbelastet på bestemte tidspunkter. Spil kører så ikke problemfrit, eller du har et problem. Du kan ikke verificere dig med dokumenter på forhånd, så der ikke opstår forsinkelser i hævninger. Kan stadig ikke uploade dokumenter. Den skal formentlig først aktiveres af økonomiafdelingen, når udbetalingen på et tidspunkt behandles. Jeg kan personligt ikke forstå så mange klager og så den høje vurdering.

Jeg var overrasket over, at en casinomedarbejder tog sig af din klage så hurtigt. Hvorfor skal du åbne en klage, før den bliver løst? Men tillykke med at det virkede for dig.

ja, jeg har det på samme måde....ingen ord

I read in similiar, various forums that expected withdrawal time is between 11 and 30 days. Of course if someone gets money 🙁

Hi, I don't think you can speed this up. However, according to what the last players wrote, everyone got the money in about 2 weeks, so I would still try to wait a bit and if nothing changes, then I would recommend to file a complaint. 14 days is exactly how long we give the casinos to sort it out. Do you think you will wait a little longer or file a complaint now ? 🤔

Hmm, I see you've succeeded and opened a complaint, what was the problem if I may ask ? Are you also waiting for your withdrawal ? How long has it been ? 

Hey, if you want to see how we review our casinos, you can do so at this link. 🙂

But as far as complaints are concerned, I have seen that a lot of them have been solved and the casino has no unresolved ones. It is true that sometimes 2 weeks is enough for a player to wait for his money, but this time 14 days casinos have to solve everything necessary such as verification and money transfer, to make checks when it is necessary and so on. So we give them 14 days to do that, but it would always be best if it was resolved sooner. 

On the other hand, if you have a problem with games and stuff like that, then you don't have to play here after you've made your withdrawal. Of course, if you have an issue you can contact us and we will try to help. 

Til dato har de ikke formået at betale mig fuldt ud og endnu en gang intet svar fra support. Det her er så latterligt.

Well, how much has the casino given you ? How long has your situation been going on ? Did you try to send an e-mail ? No update or anything ? 

Let me know. 

Jeg fik udbetalt €1.000 i stedet for €1.500, efter at jeg startede en klage. Siden den 8. marts 2024 har jeg forsøgt at få mine penge HELT, men indtil videre uden held. Siden i går har jeg skrevet 4 mails til support, men har ikke fået svar endnu. Og i den igangværende klage sagde jeg også, at sagen ikke er løst for mig, før jeg har modtaget alle mine penge.

Jeg modtog det resterende beløb tidligere. Men den tid, det tager, og de problemer, der er forbundet med at foretage en simpel tilbagetrækning, er urimelige.

Hej Jaro.

Tak for din feedback. Men det var ikke det, jeg mente. Hvor får du 14 dages fristen fra?

Kasinoet overtræder sine egne vilkår og betingelser. Der står meget klart, at fortrydelser skal behandles inden for 3 hverdage. Hvis der er 1-2 dages forsinkelser på grund af ferie, tror jeg ikke nogen spiller vil have noget imod det. Men at tage 2-4 uger eller længere er ikke acceptabelt! Vi får ingen interesse. De har vores penge at arbejde med. Vi indsatte penge, som kasinoet modtog med det samme. De kan tage op til 14 dage eller længere at udbetale?! INGEN. Vi taler ikke om et par hundrede euro eller dollars her. Snarere i intervallet 5-6 cifre. Hvis likviditeten eller personalet til at behandle pengene ikke er tilgængeligt, selvom det er nyt, bør et kasino ikke have lov til at åbne. Jeg håber, at du nu ved, hvad jeg mener, og at mange spillere har et problem med at skulle vente så længe på deres udbetaling.

Med venlig hilsen

Opdatering: Jeg synes, det er dejligt, at du tager imod klager, når spillere har problemer med casinoerne. Jeg synes også du har god kontakt til dem. Men klagerne burde behandles hurtigere uden 14 dages reglen. I henhold til de generelle vilkår og betingelser, som casinoerne selv har skrevet. Med 1-3 dage som buffer oveni pga ferie 🙂

Hello,

This 14 full-day approach is based on our general experiences with handling players' complaints. It's a line we draw to define a state when there is an ultimate need to step in.

Asking each casino where the player is experiencing a delayed payment would be extremely inefficient for both sides, especially for players.

Though I personally agree, the time frame is quite long.

Additionally, I wrote that two times today already - the terms and conditions refer to a standard situation. If the casino is experiencing a delay, I imagine they focus on finding the solution, their primary intention would not be to change the terms of use. Another question is how the KYC affects the withdrawal speed, and most likely we would find a part saying that passing the account verification is necessary to be eligible for the withdrawal.

The time frame, in my opinion, refers to the point when the financial team approves the withdrawal in the system or confirms it to its payment provider. It makes sense to me.

Although I agree, if the support is caring and supportive enough, no obvious complications from the player's side are involved, the whole process should be much faster.

Er der nogen, der er blevet betalt siden den 27. marts? Jeg har selv en afventende hævning fra den 30. marts