Koru Casino – generel debat

Hvis du vil diskutere noget i relation til Koru Casino – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.

Hej! Jeg ville gerne prøve casinoet med en velkomstbonus! Jeg har fået en phishing-besked via URL to gange! Jeg kan ikke komme videre med indbetalingsprocessen; jeg kan ikke se, hvilken metode der er tilgængelig. Intet svar efter 5 minutter! Jeg gav op efter 17 minutter. Efter lang ventetid kan jeg ikke få fat i supporten i livechatten! Ville bare lige fortælle dig det! Med venlig hilsen!

Hello, I probably do not follow you well. Is this problem of yours somehow related to those phishing messages you mentioned, please? I mean, phishing is a way to trick people; hence, I'm a bit confused.

In any case, I would try to check out the email support, too. Can you perhaps send a screenshot showing your deposit casino page? I would like to try to help out, of course.

Hej! Tak! Billedet er i min første besked! Alt er hvidt i indbetalingsvinduet, hvor der normalt står Bank, Mastercard, Skrill osv.! Jeg rapporterede dette og Norton Pishing-advarslerne i livechatten, og det virker mærkeligt for mig! Jeg fik at vide, at casinoet ikke kan gøre noget ved de manglende billeder til indbetalingerne! Men dette er det første af mange casinoer, hvor jeg har modtaget tre sådanne advarsler! Derfor er jeg usikker! Tak og venlig hilsen, Ferenzano!

Jeg har lige været tilbage på casinoet, og jeg får Norton phishing-advarsler hvert sekund! Der er heller ikke ændret noget i indbetalingsvinduet!

Casinoets svar: Åh, de udfører sandsynligvis vedligeholdelse på betalinger lige nu, undskyld 🙏 Det bliver snart rettet ❤️ Angående phishing-svindelnummeret, kan jeg forsikre dig om, at ingen forsøger at få nogen oplysninger fra din computer på vores casino. Vi opererer under en streng international licens, bare rolig ❤️

Hello, I see. Thank you for showing me this. I too sometimes get similar warnings when I enter various websites, Casino Guru included—occasionally 😀—but the warning is just a warning and I believe the casino is not a phishing site.

However, it is great that you pay so much attention to warnings! Very thoughtful.

Oh, so it is maintenance after all.

Well, I guess it would make sense to add a little note to that section so you do not have to worry that much anytime in the future, right?

In any case, I hope it won't be too long. If anything feels odd, I'll be here on the forum. Let me know how things proceed, okay? 🙏

Hej ok, det vil jeg med glæde gøre!

I wanted to try out the casino with a welcome bonus via CasinoGuru using the promo code KoruGuru but have been told by support it's not longer available.

We will check that out and update the information if needed then. Thank you.

Hello everyone!

www.korucasino.com has confiscated my winnings of 292.5 Euro's.

I played yesterday evening from my 498 converted CP points into FS, after some time of play i reached over 100 euro's in balance i then decided to contact the support agent and ask for the max win cap from these FS and the support agent promised me: 10X of the total freespin win amount: 292.4 Euro's.

Today i tried to withdraw my winnings but the casino won't let me have my fair earned winnings, they say i have voilated they're rules by winning an amount over 50 euro's when wagering the bonus, which is really crazy and totally out of this world.

I have completed the wagering requirements and followed every rule, i have not been doing overbets or live casino just pure 0.3, 0.5 to 1 euro bets on slots only!

I have screenshot from the agent himself telling me in chat that the max win cap from my bonus is 10X the total freespin winnings from the converted loyalty points!

Today they say something completely different that the max win cap from a no-deposit bonus is 50 euro, but this is not a no-deposit bonus, it is a converted loyalty point bonus and the agent promised 10X max win cap and i have playing according to what the agent from support told me. PLEASE HELP!!!

I can provide evidence and screenshot of everything!

4 of 17 screenshots:

8 of 17 screenshots:

12 of 17 screenshots:

17 of 17 screenshots:

I put 580 euro's on withdrawal, the whole balance amount before they reduced it to only 50 euro's

The correct amount should be 292.4 Euros ready for withdrawable, please help!

Hello, quite an intense situation, right?

Well, the best I can gather is that you and the casino see the bonus differently. You are convinced it is sort of a bonus from convertible points with a random and previously confirmed 10x win from the FS, while the casino sees it as a regular no-deposit bonus with different limitations—maximum withdrawable amount: €50. Am I close?

A question that may help: does this casino show you bonus and bet history? Then we can identify the bonus and verify the maximum withdrawal amount. I, however, also concluded that the other guy provided you incorrect information. That's not very cool, yet you mentioned those winnings were from FS and no deposit was needed, so I understand the casino considers it a regular, no-deposit FS bonus with clear limitations. Can you please somehow identify the bonus? I'd say that's a promising start.

I gave it a second thought, and it would also be great if you could describe how you activated the bonus. From all those screenshots, to me it is not obvious enough whether the chat operator gave you the max cashout based on your specific question or maybe based on a currently active bonus. I'm trying to figure out which of those chat agents is closer to logical events that occurred. Thanks in advance.