Legiano Casino – generel debat (side 17)

This has been a terrible situation for many players; however, according to what I know, my colleagues have just recently established a fairly working communication route with the casino, and the management is very well aware of every complaint submitted thus far. They informed me that the situation has significantly improved compared to two weeks ago. I'd love to see the results soon!

Hello, please read my previous response. I know it sucks, but the complaint team is trying to let all cases be resolved now that casino management has recently started making some sense. Closing the complaint now wouldn't help much in getting the payouts.

However, the lack of fairly correct information from the support feels like a stupid way to buy some time. There is, of course, no disagreement here.

Nogen nyt?! Jeg er stadig den samme.

Godaften. Jeg vil gerne dele min oplevelse og anmodningen om kompensation fra Legiano med jer, fordi de insisterede via e-mails og telefonopkald på at skulle spille for at få fantombonusser. Derudover læste jeg for nylig en artikel fra toldmyndighederne, hvor de angav legiano.com som en ulovlig side under italiensk jurisdiktion, både med hensyn til reklame og det absolutte forbud mod at italienske statsborgere registrerer sig, hvilket de ikke gør. Jeg har tidligere bedt om at blive udelukket fra siden, hvilket de ikke gjorde, og i mellemtiden har jeg tabt flere penge. Derudover har jeg bedt om kompensation for hele det satsede beløb, fordi det er en ulovlig side i Italien, men der er gået en uge, men jeg har ikke modtaget et svar, og jeg tror aldrig, jeg vil modtage et.

Jeg har ventet på nogle gevinster i to måneder nu, og jeg er her stadig, og jeg tænker det samme: Jeg vil ikke modtage dem. Jeg tabte en masse penge på det casino. De fortalte mig, at de var blevet sendt den 9. april, og en uge senere fortalte de mig, at de ikke var blevet sendt, og at de ikke ville give dem til mig... Med andre ord, de er svindlere. Det værste er, at jeg har beviser for det hele.

You are correct; the casino does not hold an AAMS license. Did the casino close your account, please? I'm not sure about the refund but the account closure sounds like a good call.

Please provide the details of how and when you requested the closure of your account. Perhaps we can try to help you.

I dag fortalte de mig, at mine penge skulle ankomme, og at ARN-nummeret, som skulle have været sendt til mig for to uger siden, stadig ikke er ankommet. Den ene dag siger de ja, den næste nej. Utroligt!

Så jeg forklarer dig, at jeg bad om lukning den 7. april hurtigst muligt, hvorefter de ikke svarede mig og heller ikke lukkede kontoen. De sendte mig andre bonusser, og jeg fortsatte med at spille, indtil jeg opdagede, at det var et ulovligt casino i Italien. Jeg bad om en refusion, og de slettede mig uden at svare på nogen af ​​mine anmodninger.

Jeg tilføjer også, at min konto er under gennemgang, men supporten fortalte mig, at den var lukket. Først gav de mig et glimt af håb efter ingenting. Ifølge loven må man ikke øve sig i Italien, og på deres hjemmeside står der skrevet, hvor det er forbudt at spille, men det er ikke specificeret, at det er ulovligt i Italien.

Nu fortæller de mig, at de sendte mig det fulde beløb den 9. april. DET ER EN LØGN, intet er ankommet, og jeg underrettede dem, og de lovede at sende mig bevis på ARN-nummeret. Det er to uger siden, og de har ikke sendt mig noget, altid med deres undskyldninger, mit hoved eksploderer.

I believe I have seen that in some other cases too. In my opinion, it is still a stalling tactic. I would never imagine using the term, but it feels just like avoiding the payout.

I can't find any reasonable explanation for that.

Hello,

As you can see in this thread, this casino pretty much does not care about being honest, so in my opinion, it is a partially general answer to your questions.

However, let me respond to each point separately, please:

Account closure goes first:

I asked you to detail the specific steps you took to request the account's closure because that's a critical question. I am not sure whether you know that, but a general account closure request may not be addressed the same way as a self-exclusion request stating gambling addiction. So, please let me know the details.

Secondly, missing the AAMS license:

does not sound like a fair reason for refunds. Simple scenario, if you don't mind:

If you had won a significant amount, would you have rejected the money and closed the account because the casino is missing the Italian license? Do you think the missing license has by any means lowered the RTP or, generally speaking, your chances to win? Did the casino for example, reject paying you out because you live in Italy?

In my opinion, it is far better to stick with only AAMS-licensed casinos to avoid such requests completely.

Of course, I will wait for the details, as I want to be certain about the entire context of events.

Hej, jeg vil kort forklare, hvad der egentlig skete.

Jeg begyndte at spille i januar, efter der dukkede en reklame op på min telefon, hvor jeg brugte en del penge, og jeg kunne aldrig få gevinsterne udbetalt på grund af udbetalingsgrænser, og samtidig afspillede jeg alt igen. Når det er sagt, fortsatte de med at reklamere med beskeder, telefonopkald og e-mails, cashback-bonusser osv. osv., hvilket allerede er ulovligt i Italien, og jeg faldt for det igen, denne gang vandt jeg noget og indkasserede det. Det varede i 3 måneder, indtil jeg læste en artikel på internettet, hvor toldvæsenet indsatte en liste over ulovlige online casinoer, inklusive Legiano.

Når det er sagt, har jeg officielt anmodet om lukning af min konto den 7/4/2025, hvor jeg beskriver årsagen og anmoder om refusion af alle spillede beløb. Ellers ville jeg, som jeg tror, ​​jeg bliver nødt til at gøre for at beskytte mig selv, have anlagt sag mod den forening, der regulerer spil på europæisk niveau.

Jeg bør påpege, at efter 4/7/2025 fortsatte de med insisterende at få mig til at spille om, hvilket jeg gjorde og tabte igen.

Hvis jeg havde vundet et stort beløb, ville jeg have haft problemer med de italienske skattemyndigheder, og udover skatteunddragelse kunne de højst sandsynligt have sigtet mig for andre forbrydelser såsom hvidvaskning af penge. Så heldigvis vandt jeg ikke store beløb.

Jeg ved, at det vil være svært at få pengene tilbage, men det forekommer mig også uretfærdigt, at nogle casinoer lader italienske statsborgere tilmelde sig, på trods af at loven forbyder det.

Jeg tror, ​​at hvis de vil, kan de løse problemet, ellers må jeg se, hvad jeg skal gøre mere af princip.

Det var det, der virkelig skete, når man beskrev fakta, som de er.

Jeg ser ingen forskel, hvis nogen vil lukke en konto, betyder det, at de ikke ønsker at bruge penge mere, og det skal være øjeblikkeligt og gratis at gøre det autonomt, hvilket ikke sker med Legiano.

I'm a bit confused too. I believed your intention was to have your account closed. But you also seem disappointed that the account was closed in the end.

Well, I will wait for your further response, just to avoid possible misunderstandings. 🙏

I would think about speaking with a lawyer about the law. Here, as previously stated, we concentrate on general fairness.

Okay, jeg må have lavet en fejl.

Hilsen

Or it could be just a funny translation coming from the inbuilt translator. 🙂 Don't worry; I think we will find a way to understand the situation together.

Do you think you could respond to this post, too 👈, please?

I was a little concerned about the account closure part. I want to know if we can say that the casino behaved let's say accordingly to your request.

Jeg synes bare, at det er et forum, der tilsyneladende bedømmer online casinoer og også løser spillersituationer. Jeg tænkte, at jeg ville dele min erfaring i håb om, at jeg med jeres hjælp kan løse situationen, og også kommunikere til andre italienske brugere, at det er ulovligt at spille der.

Hvis du har en måde at kommunikere med dem på og beskrive min situation og løse problemet, er det fint, ellers er det fint alligevel. Jeg vil helt sikkert aldrig spille online casinoer igen.

Now I understand the situation far better - thank you very much. I imagine it must have stressed you out and from that perspective, it comes out pretty clear that on the one side, this casino is ready to spam players and on the other hand, is not capable of paying out within its own time frames!

There are a few critical details I hope we can address together. Did you specifically state that you felt like you were losing too much or losing control when you requested the closure of your account? The casino must respond appropriately to such information. You see many players doing the same thing just to get more bonuses, and casinos know that.

However, casinos should react differently when someone mentions a gambling problem or something similar.

Would you consider submitting an official complaint on the Casino Guru website? In my opinion, it would not hurt to give this situation a further investigation. You don't need to worry by any means; we are talking about a free-of-charge process.

If you like the idea, read this guide to have some clues of what to expect:

https://casinoguru-it.com/istruzioni-risoluzione-reclami

The complaint itself can be submitted through this link: https://casinoguru-it.com/reclami/tutti 👈

If you have doubts, questions, or just want to keep exchanging posts, reply to me here. I'll get back to you. 🙏

Svarer de på mine klager?