Yeah, unfortunately lately there have been real delays in payment, and we are trying to find out what is going on.
Fortunately, we have all our users that play there coming here and informing us about it; otherwise, we wouldn't be able to find out much.
So, please, let us know how it goes and if you need the help of our complaint team.
I'm sorry that you have to go through this as well.
Unfortunately, lately there have been many players experiencing issues with withdrawals. We just hope that the casino will fix those soon.
Please file your complaint here, and hopefully we'll be able to sort it out.
Be careful with this casino. It's a deposit only casino. The withdrawals take a long time to process if prosecced at all. The live chat can do nothing to help you since they can't communicate with the appropriate department. I also e-mailed them but I get no response. This is a strategic that they follow to delay the withdrawals on purpose so ppl can gamble their winnings before they manage to withdraw them.
I ll keep posting and updating my review for further information. My withdrawal request was on 29/1 and I still haven't got my money.
They always make excuses and that I have to be patient. The team is doing their best etc...I lost my trust in them and I won't deposit in their casino again.
Hello,
players have been discussing that for quite some time. Look around this and also associated threads, if you don't mind.
Payments have, according to player info, been significantly delayed. I would love to add something better, but it is currently about patience.
De åbner min konto igen og igen, selvom jeg flere gange har bedt dem om at lukke den permanent og fået bekræftet, at den er lukket. Afsendelse af mails og sms'er om tilbud, selvom jeg har modtaget bekræftelse på, at kontoen er lukket og afmeldt alle nyhedsbreve. Jeg oplevede store problemer med hævninger og ville derfor ikke være kunde mere. Jeg anbefaler, at du holder dig langt væk fra dette casino, for det er umuligt at komme væk fra dem.
Hello!
Got my three withdrawals today at the same time 🙂 Took almost 1 month - seems like the norm for this casino
De åbner min konto igen og igen, selvom jeg flere gange har bedt dem om at lukke den permanent og fået bekræftet, at den er lukket. Afsendelse af mails og sms'er om tilbud, selvom jeg har modtaget bekræftelse på, at kontoen er lukket og afmeldt alle nyhedsbreve. Jeg oplevede store problemer med hævninger og ville derfor ikke være kunde mere. Jeg anbefaler, at du holder dig langt væk fra dette casino, for det er umuligt at komme væk fra dem.
They reopen my account over and over again, even though I have asked them to close it permanently several times and received confirmation that it is closed. Sending emails and text messages about offers, even though I have received confirmation that the account is closed and unsubscribed from all newsletters. I experienced major problems with withdrawals and therefore would not be a customer anymore. I recommend that you stay far away from this casino, because it is impossible to get away from them.
De gjenåpner min konto om og om igjen, selvom jeg har bedt dem stenge den permanent flere ganger og fått bekreftelse på at den er stengt. Sender mail og sms om tilbud, selvom jeg har fått bekreftelse på at kontoen er stengt og meldt meg av alt av nyhetsbrev. Jeg opplevde store problemer med uttak og ville derfor ikke være kunde lenger. Jeg anbefaler at dere langt unna dette casinoet, for det er umulig å komme seg unna dem.
I'm sorry that they try to get you back in this way.
May I ask what the reason was for closing your account, though?
It is that only when a layer states that it is due to the gambling problems, the casino must close the account and never open it again.
Because otherwise, they will try to get their customers back, you know.
Probably will - They do have some good bonuses at weekly basis, and already have a account there.
Det er som jeg skriver på grund af store problemer med hævninger og dårlig kundeservice. Jeg har bedt dem om at lukke det permanent og sagt, at jeg aldrig vil være kunde der igen. Så det kan ikke være lovligt? Jeg vil virkelig aldrig være kunde der igen, da det er den værste oplevelse, jeg har haft med et casino.
Then I hope everything will go smoothly.
Please come back to tell us about your new experience from there.
You can also write your user review for this casino here if you wish. It could be a good source of information for others.
Det er som jeg skriver på grund af store problemer med hævninger og dårlig kundeservice. Jeg har bedt dem om at lukke det permanent og sagt, at jeg aldrig vil være kunde der igen. Så det kan ikke være lovligt? Jeg vil virkelig aldrig være kunde der igen, da det er den værste oplevelse, jeg har haft med et casino.
It is as I write due to major problems with withdrawals and poor customer service. I have asked them to close it permanently and said I never want to be a customer there again. So this can't be legal? I really never want to be a customer there again, as it is the worst experience I have had with a casino.
Det er som jeg skriver grunnet store problemer med uttak og dårlig kundeservice. Jeg har bedt dem stenge den permanent og sagt jeg aldri ønsker å være kunde der igjen. Så dette kan jo ikke være lovlig? Jeg ønsker virkelig aldri være kunde der igjen, da det er den dårligste opplevelsen jeg har hatt med ett casino.
It is of course completely logical that you don't want to play there anymore, but as I said, it is not a serious issue as a gambling problem.
Do you get what I mean?
That is why they try to get their customers to play and don't want to lose them. Because maybe there will be a time you will say, "Okay, let's try it again." And I am not saying that you will do so. Right? It is just how they see it - a business.🤷♀️
Unfortunately, we are not able to do anything about how they act, you know.
If you go through this thread, you will see that many players had some delays with their withdrawals at this casino, but fortunately, at the end, they got paid.
So, I hope that everything will be okay with your payout as well, and our team will intervene whenever the right time comes.
Is this your first time withdrawing from this casino, though?
Hej, jeg foretog en hævning på €1000 fordelt på 500 og 500, men først fortalte du mig, at det ville blive forsinket i 3 dage, men det har været 14 dage og stadig intet, vær venlig at gøre noget.
Hello, I made a withdrawal of €1000 divided into 500 and 500, but at first you told me that it would be delayed for 3 days, but it has been 14 days and still nothing, please do something.
Hello.
Is your account fully verified at this casino, please?
If you see that the situation is not moving forward, I would suggest you file a complaint here, and our team will try to help you out.
Here is the link where you can submit it, and don't worry, it is completely free of charge.
Will you go for it?
We'll keep an eye on it, hoping for the fastest resolution possible, of course.🤞
Gratis faglige kurser for medarbejdere på online casinoer om bedste praksis, optimering af spilleroplevelsen og en fair tilgang til gambling.
En initiativ, vi har sat i søen med henblik på at etablere et globalt selvudelukkelsessystem, der giver sårbare spillere mulighed for at blokere deres adgang til alle former for onlinespil.
En platform for alle vores bestræbelser på at føre visionen om en mere sikker og transparent online gambling-branche ud i livet.
Et ambitiøst projekt, der har til formål at hylde de bedste og mest ansvarlige virksomheder inden for iGaming og give dem den anerkendelse, de fortjener.
Casino.guru er en uafhængig kilde, der leverer information om online casinoer og online casinospil uden at være kontrolleret af spiloperatører eller andre institutioner. Vores anmeldelser og vejledninger er ærligt og redeligt udarbejdet efter medlemmerne af vores uafhængige ekspertteams bedste evne og vurdering, men de er udelukkende tiltænkt oplysende formål og må hverken antages eller anvendes som juridisk vejledning. Du skal altid selv sikre dig, at du overholder alle lovmæssige krav, inden du spiller på et casino.
Kig i din indbakke, og klik på det link, vi har sendt til:
youremail@gmail.com
Linket udløber om 72 timer.
Tjek mapperne "Spam" og "Promoveringer", eller klik på knappen nedenfor.
Vi har sendt en ny bekræftelsesmail.
Kig i din indbakke, og klik på det link, vi har sendt til: youremail@gmail.com
Linket udløber om 72 timer.
Tjek mapperne "Spam" og "Promoveringer", eller klik på knappen nedenfor.
Vi har sendt en ny bekræftelsesmail.
Du omdirigeres til casinoets website. Vent et øjeblik. Tjek indstillingerne, hvis du bruger software til annonceblokering.