Leon Casino – generel debat (side 7)

I’m having the same experience with you , 9 days im waiting to get paid . My withdrawal is processed and their chat tells me that I need to wait to fix the problem they have with payments . I’m 2 years registered there with no problems . First time this problem and it seems concerning

Hi, according to what we can see, they wrote something similar to another player. So it's quite possible that they really have some problems, I just don't understand how the withdrawals can be marked as successful. I find that confusing and when they say they sent the money and then they have a problem with the payment provider, I don't really know what you think. 

Anyway, if the casino doesn't pay within 14 days, I would contact us and our complaint resolution center and we would try to help you. 

So please try to wait a little longer and we will see how it goes.

Thank you very much , I really appreciate it . I will come back in 5 days that 14 days are over . If the money doesn’t come to my account , but I’m really afraid cause I see the other friend is still waiting and he is surpassed the 14 days

Since 14 days have passed, I would use the link I shared in my last reply to you. Describe to our team what the problem is and we will try to assist.

Yes I saw that you have an identical situation, so I think there might be some technical problem. We'll see what happens in the next few days and if the casino will pay you or if our team will have to contact the casino.

Pengene kom ind i dag, mange tak for din tid!!

Great news, I look forward to it. It was sooner than I expected, so sometimes it's important to just hang in there. Do you think that even if you waited for over a week you will continue to play here?🙂

Jeg har haft en konto hos Leon Casino i flere år, og jeg har aldrig haft problemer med at hæve penge. I går hævede jeg €10.000 (4x €2.500) via bankoverførsel og modtog alt inden for et par timer.

I dag prøvede jeg at hæve resten af ​​saldoen (€13.000), og bankoverførselsmetoden er helt forsvundet fra hævningsområdet. Supporten siger bare, at den er under "vedligeholdelse" uden tidsbegrænsning.

Indbetalinger er stadig tilgængelige som normalt, inklusive via Skrill, men for at hæve via Skrill beder de mig om at ændre e-mailadressen, fordi den på min Skrill-konto er forskellig fra den e-mailadresse, der er registreret hos casinoet - selvom jeg har indbetalt via Skrill uden problemer før.

Jeg spørger: er dette normalt? Er der andre, der ikke har deres bankmetode tilgængelig hos Leon? Er det sikkert at ændre e-mailadressen, eller er der risiko for at blokere udbetalinger?

Tak for dine meninger.

Have you confronted the casino with the fact that you have used Skrill at their casino many times before and everything was okay?

I would like to know what they say about this, so please try it and let us know.

Hej Casino Guru, jeg beder om hjælp, fordi jeg er blevet blokeret på Leon Casino. Jeg sendte al den dokumentation, de anmodede om, placerede normale væddemål på forskellige casinomarkeder og andre markeder, men de har tilbageholdt 3.200,00 reais og blokeret min adgang til chatten. De svarer ikke på mine e-mails - deres e-mailadresse er info@leon.bet...enviei Jeg sendte bankudtog og en selfie med mit ID, men de har ikke svaret.

Jeg beder om hjælp med denne sag og ser frem til et svar.

Hello, it has not been easy, I see.

Since you've already submitted a complaint, I believe you've done the right thing. At this stage, we'll need to wait for the casino's response before making any assumptions. Once both sides have had a chance to present their perspective, the Complaint Team will be in a much better position to assess the situation.

I hope the casino clarifies the matter soon, of course.

Jeg forstår, Radka. De svarer ikke engang på mine e-mails, og de vil heller ikke give mig adgang til chatten, så jeg kan stille mine spørgsmål. Jeg har ikke brudt nogen regler – de har bare blokeret min konto! Vil du kontakte en af ​​deres repræsentanter?

That's truly frustrating and I imagine this one-sided silence is the worst part of it all. Try not to be mad about that. Mediators are here to focus on answering exactly those questions, so when the casino is willing to cooperate, which is in their best interest, there's a fair chance to learn more and start working on the fair solution. Yes, indeed, once the mediator gathers all relevant info from you, the next step is to ask the casino for their perspective and proofs. Occasionally it takes a bit longer, but in my opinion it's worth trying.

Hold on, I know it's difficult to think about that every free minute. 😐

Okay, Radka, jeg venter lige, og hvis du har brug for noget fra mig, er jeg her for at hjælpe!!

Jeg prøvede at kontakte dem igen, men uden held – de svarer ikke på mine e-mails, og de har også blokeret min adgang til chatten!!

Okay then, let's stay in touch. Perhaps it's not suitable, but how about you leave the casino alone and let the complaint make progress? It's just an idea, of course.

Okay, Radka, så venter jeg!! Tak for hjælpen med denne sag.

You're welcome.

Just a note: I'll be off work until Wednesday, but please keep me updated on the eventual progress. Hopefully this is not the final state of your casino account.

Radka, desværre har jeg ikke hørt fra LEON Casino endnu. Jeg regner med, at I hos Casino Guru vil hjælpe mig med dette. Hvor er det en skam – onsdag er stadig langt væk. Er der ikke andre, der kan hjælpe mig?

I see, maybe explaining how the complaint works would help you feel less under time pressure. You know each party has 7 days to respond to the complaint thread; there are no daily updates or actions possible. Hence, you are not required to constantly check the thread for updates nor ask the casino for resolution; the complaint has it covered but it works on a weekly basis. In addition the request seems to be in the review phase, which means the complaint has not yet started. Therefore, all you need to do is keep an eye on your inbox; you'll be notified once the request is either approved or not.