Leon Casino – generel debat (side 6)

I was trying to complete the form u eeach to the end there is no form to write the complain only buttons that transfer you to the other page

I just write the complain.Please help 1000 is not a small amount .When i ask him to tell me one reasonable person who is going to activate a bonus like this to wager8000 euros in order to win 200 he was rudely applied that this is the bonus.And when i ask him to show me rhe terms he told that he can't show me because it was special offer for specific guests

I understand. It is good that you were able to file the complaint at the end.

Now we need to see what our complaint team achieves regarding the issue you have at this casino.

Firstly, it is very important if the casino will communicate with us.

Please try to be patient, even though I know that is not easy.

They won't because its their fault.Ivreqd also one more guy that has the shame problem but i didn't see if his case was sold

Please know that every case is different, so we'll see how this one goes.

Whenever you have time, reply also to Tomas in your complaint, please, so he can move forward with it.🙏

Useless you step on one bonus rules that covers the company but when I ask them to show the rules it wasn’t available the rules and terms

According to what I saw that Michal wrote so the Terms were to the bonus stated. Did you see the English version of Terms? 

I'm still sorry about what happened, but you received the prize anyway according to what I read. 

I am asking something that is simple and they didn’t answer why they didn’t gave the policy and terms of the bonus the moment I ask it and after 3 months they told that was the prize!!!Why they did’t give instantly the bonus that I activate and after 2 months they said that I played this bonus

I don't know how to explain this to you, but I always recommend that in the future, if you get a bonus or decide to take one, whether via email, social network, etc., you should always check the general terms for bonuses. Sometimes it happens that the offer itself does not say everything or only a little bit and therefore players can rely on it and then get into trouble. That would be from me because probably the bonuses create the most problems. 🙁

Spiller du fra Grækenland? Jeg er forvirret, kan vi spille på disse kasinoer eller ej?

According to our review, you can play in the casino. If it is not possible, you should be thrown this message. According to Terms I've seen, Greece is not a restricted country, so it should be in order. 

However, why do you ask, would you like to play here? 🙂

Jeg ville være interesseret i at se noget andet, det er derfor jeg spørger. Jeg vil gerne være i stand til lovligt uden bøder eller problemer. Er det okay at registrere sig som græsk spiller?

Hello.

If you are asking whether the casino holds a Greek license, the answer is no.

I have a tip for you:

If you check the list of available casinos, you will always have an option to filter only casinos licensed in your country:

I must admit it is far better visible on PC or tablet than on mobile.

If you, without using any masking feature, attempt to enter a review of a casino outside your gambling regulator, you will very likely see this:

I hope it helps 🙂

Jeg var i starten begejstret for Leon Casino, men nu har jeg ventet på min udbetaling i 13 dage, og jeg hører noget nyt hver dag. Engang havde jeg et problem med Seba, så blev pengene overført, men ankom aldrig, osv. Har andre haft en lignende oplevelse?

Hi, I'm sorry you're having problems. What was the last thing the casino said to you, what is the issue why you don't have money yet? 13 days is quite a lot I would say. 

Was it necessary for you to verify? Did you play with any bonus?

Jeg vandt tre gevinster, og de var den 6. og 7. juni. Først fik jeg at vide, at det ville tage et stykke tid på grund af weekenden. Så var der en eller anden fejl med Betalingsservice-processen. Så overførte banken pengene, og der kom ingenting. Nu foretager de en revision, og jeg var nødt til at sende dem mine kontoudtog. Nu er der endnu en revision, som kan tage indtil den 25. juni.

Okay nothing else besides the bank statement was asked of you? If you are going through verification, then it is not possible to withdraw during the process until it is successful. 

Anyway, we give casinos 14 days to pay out your winnings, so if you would like to, you can open a complaint with us. 

So try to tell me if the casino is still checking something in your documents or if you are already verified.

Jeg er bekræftet. Og i dag er det 14 dage siden, og jeg bliver bare afskrækket igen og igen.

I would like to report an issue I am experiencing with Leon Casino regarding a withdrawal I made on June 10th, 2025.

The withdrawal is marked as "processed" on the platform, but as of today (June 19th, 2025), the funds have not been credited to my bank account. I contacted customer support several times, and the only response I received was that there is a "general issue with the payment system." Unfortunately, no clear explanation or estimated timeframe was provided.

I would like to emphasize the following:

My account is fully verified.

This is the first time I have encountered any issue with this casino.

The responses from support were generic and vague, which only adds to my frustration.

I have been patient, but I now consider this delay to be unacceptable. I am requesting your assistance in helping resolve this matter and ensuring that the payment is completed as soon as possible.

Thank you in advance for your support