As I can see from the screenshots, you have requested the money on the 29th. Right?
Please try to be a bit patient then, as the casino probably needs to do some checks first.
Is your account fully verified there, or have you been asked to provide some documents?
Hun beder mig om KYC, men der er gået 16 timer nu, og hun har ikke svaret eller noget, og jeg taler med hende og ingenting
Det er, hvad der står, jeg venter, men jeg ved ikke, om han vil betale mig pengene.
Hello,
well, I imagine you are not used to that, but it is not that uncommon. The KYC may take a few days, and the withdrawal soon after another few days, so patience might be a good approach. Of course the chat should be responsive; on the other hand, chat operators usually do not handle the KYC, thus they can provide very limited information on this subject.
It is hard, but try to wait. It is now up to the casino. The first withdrawal is very likely to be the most complicated one...
Ok jeg venter tak
Men så kan han slet ikke betale mig?
Se, jeg taler til dig igen, fordi du lige har sendt mig en besked om, at jeg er nødt til at sende KYC igen, og jeg sender dig et kontoudtog, der viser min adresse og det hele. Jeg ved ikke, hvad jeg skal gøre længere.
Se, jeg ved det ikke mere, de sender mig en besked om KYC, og de siger, at mit adressebevis ikke er gyldigt, og jeg sender dem dette, og det er det, de beder om. 
Der er det, jeg sender dem, hvad de beder mig om, en erklæring med min adresse og det hele, og de bliver ved med at bede mig om ikke at være for gammel, og den erklæring er fra december 2024 og ingenting, de vil ikke betale mig
You need to make sure that all the documents you send them are in the right format and of good quality. Many times these are the reasons the casino won't approve documents from players.
In most casinos, only PDF format is accepted.
Have you checked that, by any chance?
Ja, jeg har allerede bekræftet det, men jeg mangler stadig at modtage pengene. 
That's quite reasuring.
What about the banking statement? I'm trying to figure out whether some other check is going on. Sometimes it does not end with the KYC.
The way I understood it, you were asked to provide the statement after the KYC has finished. I could use your help with that. In any case, in my opinion, if the casino prefers a statement no older than just a month or so, they should specify the request.
Nu beder den mig om en bekræftelse af betalingsmetoden. Jeg ved ikke, hvor mange ting den vil bede mig om.
Nu beder han mig om dette, og jeg sender det allerede til ham, men jeg har været 4 dage uden at modtage pengene på min konto 
I see you have to verify the card you deposited there. You will have to go through this process successfully in order to withdraw the money as it says in the email. But I don't think this is a difficult thing to verify and they have given you instructions. Apparently, the casino doesn't work on documents over the weekend so I firmly believe that you will finish it this week.
So cooperate and let me know if anything comes up.
I will keep my fingers crossed.🤞
Ok, mange tak, jeg vil informere dig om alt, hvad der kommer op.
We'll be waiting here.
Hej, godt, ingenting, jeg har stadig ikke modtaget mine hævninger, og de svarer mig ikke.
Okay and did you manage to verify your card or not? 🤔
Se, det skete for mig. 
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