Hej Daniel, fra den 26. feb.
Man kan forstå ventetiden, men kasinoet sendte mig aldrig en e-mail for at fortælle mig situationen, og jeg spurgte chatoperatøren, de sagde simpelthen, at de skulle vente og være tålmodige.
De fortalte mig, at når spillet ville have svaret dem, ville ledelsen have sendt en e-mail, hvilket aldrig skete.
Chatoperatøren sagde, at de aldrig fik et svar fra spiludbyderen, hvilket ikke var sandt, da jeg var i kontakt med spiludbyderen.
Engang kunne de ikke afvise, at de længere tav, og de undgår mig i chatten, og f.eks. åbnede de ikke denne sag, har de nok ig oret mig i håb om, at jeg ville have givet op.
Serien af et kasino viser sig ved kommunikationsniveauet, hvis de var ærlige, ville de have sendt mig en e-mail, der forklarer, hvorfor de lukkede kontoen, og forklarede proceduren.
Jeg håber stadig, de er i god tro.
Dette er Casino, der praler med at være anonym og nægter at acceptere dommen fra en spiludbyder, hvis spilleren har intentioner om at logge ind på et ulicenseret casino som LTC, skal de nu være opmærksomme på, at de vil gå igennem, hvis de vil vinde store penge.
Det er ikke retfærdigt, og deres t&c blev ikke overtrådt, og deres antagelser om, at jeg sender en fejl eller et trick softwaren giver ingen mening bortset fra, at jeg havde en sådan evne, hvorfor skulle jeg have brugt over 15.000 af mine egne penge.
De burde komme rene og betale.
Hvis de ikke gør det, bør casinoguruen advare alle spillere om risiciene.
Igen håber jeg virkelig, at de bekymrer sig om deres omdømme og være ærlige og betalte.
2 uger er en rimelig tid, især når et kasino er såkaldt anonymt.
Ikke sikker på, hvorfor det faktum, at jeg spiller fra Storbritannien ville gøre en forskel, da de stærkt foreslår spillere at bruge VPN!
Ventetiden er ikke problemerne, det er den måde, de håndterer situationen på, der bekymrer mig.
Med venlig hilsen.
Hi Daniel, from the 26th of Feb.
One can understand the waiting but the casino never even emailed me to let me know the situation, and i asked the chat operator they simply said to wait and be patient.
They told me once the game provided would have reply to them the management would have emailed which never happened.
Chat operator when said they never got a reply from the game provider which was not true as i was in touch with the game provider.
Once they couldn't deny that anymore they kept silent and they are avoiding me in chat and f didn't open this case they probably ig ored me hoping that I would have give up.
The seriety of a casino shows by the level of communication, if they were honest they would have send me an email explaining why they closed the account and explaining the procedure.
I still hope they are in good faith.
This is Casino who brags about being anonymous and refuse to accept the verdict of a game provider, if player have intentions to sign in to un unlicensed casino such LTC they now should be aware of they will go through if they will win big money.
It is not fair and their t&c were not breached and their assumptions that i send a bug or trick the software makes no sense aside I had such ability why would have i spent over 15k of my own mone.
They should come clean and pay.
If they don't casino guru should warn all the players of the risks.
Again I truly hope they care about their reputation abd be honest and paid.
2 weeks is a reasonable time, especially when a casino is so called anonymous.
Not sure why the fact that i play from uk would make a difference since they highly suggest players to use VPN!
The waiting time is not the issues is the way they are handling the situation that worries me.
Best regards.