10 måneder siden
Det tror jeg ikke, for der er andre casinoer som Trickz, hvor du kan hæve inden for 1 time. At vente 5 dage er ikke ok, især hvis du er verificeret
Held og lykke der.
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LuckyDreams Casino – generel debat (side 4)
9 måneder siden
Hej,
Jeg betalte 20 euro til Luckydreams via bankoverførsel den 1. marts 2024. Den 2. marts 2024 forsøgte jeg at spørge via casinochatten, hvorfor pengene ikke var blevet indsat på min konto. Jeg ville blive sat i en kø, hvor jeg ville være ude efter at have ventet 1,5 time uden svar. Jeg kunne så se, at depositum blev afvist. Indbetalingen gik gennem Friolion Ltd, og jeg har skærmbilledet af det petronela.k@casino.guru sendt. Jeg havde allerede betalt ind et par gange på det tidspunkt og havde ingen problemer. Fra da af foretog jeg ikke flere indbetalinger.
Automatisk oversættelse:
9 måneder siden
Hey, regarding your deposit that didn't go through, did you try to ask the bank if there were any problems? Or did the money leave your bank account, it just didn't get deposited into your player account ?
It's also good that you sent Petronela everything that was needed in your complaint and that you have a screenshot. I'm sure our team will try to help you if this situation persists.
I firmly believe that your deposit will eventually arrive, just like the last one. If you have any further news, please let me know.
9 måneder siden
Hej,
Jeg vil lave. Tak
Automatisk oversættelse:
1
8 måneder siden
Nu venter jeg igen på en tilbagetrækning fra Lucky dreams ,3 dage og der står afventer /annuller igen.
De siger, at det er godkendt, men det afventer. De lyver bare. Der står, at hvis du er verificeret, tager det 24 timer, men nu var der gået 48 timer
Hvad ville man egentlig gøre ..Rigtig elendigt casino.
Automatisk oversættelse:
8 måneder siden
Hmm, could it be some sort of automatic rejection? Because it really makes a little sense, at least for the first glimpse. 🙁
In any way, no wonder you feel dissatisfied. Has their support provided something close to an explanation?
8 måneder siden
Redigeret af forfatter 8 måneder siden
8 måneder siden
Hej
Jeg vil gerne spørge om noget
Jeg har en udbetaling på 17,04
Endnu en fra 22.04
det er i gang hele tiden
Når jeg spørger, har de en anden undskyldning hver dag
hvor kan jeg klage
Jeg har allerede sendt en e-mail
intet svar endnu
Automatisk oversættelse:
1
8 måneder siden
Præcis de begyndte også at ignorere mig.
Du kan sende en klage til casinoguru, så de vil hjælpe dig. Fordi jeg også havde problemer med tilbagetrækning før, ignorerer de mig nu på chatten.
Redigeret af forfatter 8 måneder siden
Automatisk oversættelse:
1
8 måneder siden
Ja præcis
Jeg har prøvet hele dagen, men ingen svarer 😖😖
Hvordan går jeg frem for at klage?
Automatisk oversættelse:
8 måneder siden
Her hos casino guru i venstre side er der en klageformular, så du kan skrive.
https://se.casino.guru/klagomal/all
Redigeret af forfatter 8 måneder siden
Automatisk oversættelse:
1
8 måneder siden
I see from what the agent wrote to you and also from your screenshot that the withdrawal is still pending. I don't understand, if they look at your player account and see the same thing why would they tell you it's already approved.
On the other hand, you know that you've already managed to resolve a withdrawal issue with them once, and I believe that you know you can reach out to us if there are still problems.
Of course, if there is some technical error or delay on the part of the payment provider, you will probably just have to be patient and I believe that the money will come to you.
Be sure to let me know if you hear any new information or if the money arrives. If it doesn't, we'll try to help again. 🙂
2
8 måneder siden
Hej
Jeg vil gerne spørge om noget
Jeg har en udbetaling på 17,04
Endnu en fra 22.04
det er i gang hele tiden
Når jeg spørger, har de en anden undskyldning hver dag
hvor kan jeg klage
Jeg har allerede sendt en e-mail
intet svar endnu
Automatisk oversættelse:
8 måneder siden
Hi, what exactly is the casino giving you as a reason why you don't have your money yet ? Have you verified your account here successfully ? Did you play with any bonus ?
As far as the complaint is concerned, I saw that the player you exchanged a few posts with has already shared the link with you, so if you are interested you can open one with us.
If you have any questions or something didn't work you can address us.
I've also included a guide which will give you more information on what you can expect from the complaint process.
You can find it here on this link. ⬅️
I hope the whole case will be resolved as soon as possible.
8 måneder siden
Hello
Yes exactly, they expect you to gamble away profit
so now the last time to play there.
Today was approved for withdrawal and money will arrive within 1 - 7 days.
Thank you .🙂
8 måneder siden
That's what I like to hear. Obviously if you wanted to keep playing here you'd have to get used to longer withdrawals, so I don't blame you at all for your decision.
If something unexpected happens, feel free to share it with me.
Good luck. ☘️😊
8 måneder siden
I have received withdrawals recently, even though their email states that I have to wait 1-7 days.
Thank you for being here and listening to us when we have problems with casinos etc
Have a nice weekend.😊
1
7 måneder siden
You're welcome, we're happy to help when we can.
As for your withdrawals, I'm glad you recieved them, it looks like it was earlier than you were expecting.
I firmly believe that everything will only get positive from this point on.
If you have experience with any other casinos or would like to share, I'll be here.
Good luck. 😉
1
2 måneder siden
Hej spillevenner,
Jeg har desværre et problem med Luckydreams.com. Jeg vandt €4.500 i søndags på Zeus vs Hades. Jeg vandt dette gennem et bonuskøb til en værdi af €90. Jeg spillede yderligere €500 væk og opgav de resterende €4.000 til udbetaling. Jeg havde mig selv verificeret, og alt så godt ud indtil i går. I dag stod jeg op og fik følgende mail. (Billede 1) 
Jeg skrev derefter til supportchatten på siden. De sagde, at hvis du modtager en bonus på €5, har du ikke lov til at placere væddemål over €5. Jeg har aldrig hørt om dette eller læst noget om det. Desuden modtog jeg €5-bonussen via lykkehjulet og valgte den ikke selv.
Jeg indsatte €20,00 og valgte lykkehjulsbonussen. Så modtog jeg €5 kredit. Jeg spillede, spillede så ned til €10 og vandt så én gang. Derefter havde jeg en kredit på €150. Så tog jeg til Zeus vs Hades og vandt €4.500. Har nogen nogensinde haft samme situation?
Venlig hilsen
Jonas
Automatisk oversættelse:
2 måneder siden
Hi, quite a complicated situation according to what you describe. To clarify, you deposited €20 and collected €5 in credit on the wheel of fortune. Were there any requirements that you had to meet for this bonus? Did you meet them if so?
I see that you dropped to €10 afterwards and thus got to €150 late on Zeus vs Hades or were you playing something else at the time? By the time you got to that amount did you have a bet of 5 euros or more?
When you bought the bonus in the game, were there still any conditions in the bonus while you were playing?
I know there are a lot of questions but it would be good to know things a little more in depth.
2 måneder siden
Hej Jaro,
Tak for svaret. Så jeg fyldte €20 op og fik en €5 bonus. Jeg spillede derefter ned til €10 og vandt derefter €150-160 på et andet spil. Derefter fortsatte jeg med at spille op til €95. Så købte jeg en €90 Zeus vs Hades bonus og vandt €4.500. Det var en indbetalingsbonus, men den var ikke længere aktiv. Da jeg foretog hævningen, stod der ikke, at pengene var spærret eller noget andet. Luckydreams har nu taget €3.980 i min spillekredit. Efter min mening er det fuldstændig uretfærdigt over for alle spillere. Så nytter det overhovedet ikke at spille på denne side.
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