I would probably say that the best step would be to start a complaint and our team would take care of everything that is needed. It's quite a complicated situation and obviously there's going to be some little thing that's going to make the difference.
If you are interested you can file a complaint here on this link.
Are you in?
I played live casino and I already verified my account and I won without bonus
Is this post related to your complaint? Am I right?
I can see that you asked our complaint team for some help with your issue, so could you tell us when exactly did this happen? When did you request the withdrawal?
Hopefully we'll be able to get some more information regarding all this from the casino and solve this issue soon.
May I ask if the casino provided any information about the reason they blocked your account, though?
Et fupkasino. Lige fra starten inviteres du til kasinoet med løgne.
Så her er beviset 
I assume you deposited and didn't get the bonus am I right or was it somehow different? Feel free to describe the situation a bit more. Let's see if something can be done.
Så når du læser teksten, er det første, der står, 100 FS gratis, og det er det.
ikke før du har betalt ind.
og for mig er det bedrageri mod mig og mine data.
Yes, I understand that, and so what's the problem is that the casino is telling you that you have to deposit to get them, yes? Did you ask them why that is?
Hi, so you played with the bonus and finished wagering? As for your bet, what was it? I saw in their Terms you can bet maximum 5 euros.
So, can you tell me more about that? 🙂
It all depends on your game play, to tell you the truth.
Could you maybe remember if you went over the limit more times?
Because if it is like once or twice, maybe by mistake, it should not be that bad, but if you went over the limit over and over again, it doesn't look good, you know. 🤷♀️
It will all be seen in your game play if you went over the limit or not.
Is it possible for you to see or ask the casino to see your game log?
The most important thing here is that you got your money, even though, as you said, it was a bit less. Right?
Now I am keen to learn if you will continue playing there. So, what do you say?
Hej,
Jeg er relativt ny her, fordi jeg gerne ville vide, hvorfor min udbetaling stadig er i gang. Jeg brugte krypto som udbetaling.
Jeg har gennemført KYC med succes.
29.06. kl. 4:00 anmodede jeg om en udbetaling
Indtil videre er der ikke sket noget, og jeg har ikke modtaget svar på min e-mail. Jeg læste alle vegne, at casinoet udbetaler inden for 24 timer, men det er slet ikke tilfældet for mig.
Kan nogen måske hjælpe mig?
Tak
Hello, have you tried the live chat and could they tell you what's going on? Crypto should definitely be the fastest method but even here there can be occasional delays.
But once you're verified and everything is fine on your side, it shouldn't take long. Maybe the casino just didn't process the withdrawal over the weekend.
So try to wait and let us know your money has arrived.🙂
Lucky Dream Casino: I won $12,000 from them, but they froze my account. After that, they withdrew the money, claiming I had violated their terms and conditions. I was playing with my own money, and they only gave me $67. They said I had to play with five-dollar bills, which I did until my winnings increased. So, I raised my bets. I respect the rules and conditions, but they want to steal my money. This isn't the first time they've done this; they've done it to many others, and my friends have told me about it. I ask you to help me get my money back. Thank you.
Hello,
I thank you for the follow-up and also for submitting the complaint. I still do not fully understand the issue, but it seems you played only with real money; no bonus was involved, but the rules were not in line with the activity, at least according to the casino.
Can you find what exactly the casino stated regarding the rule violation, please?
I believe the complaint will also focus on that; therefore, if you wish, we can try to prepare even here on the forum.
Gratis faglige kurser for medarbejdere på online casinoer om bedste praksis, optimering af spilleroplevelsen og en fair tilgang til gambling.
En initiativ, vi har sat i søen med henblik på at etablere et globalt selvudelukkelsessystem, der giver sårbare spillere mulighed for at blokere deres adgang til alle former for onlinespil.
Du omdirigeres til casinoets website. Vent et øjeblik. Tjek indstillingerne, hvis du bruger software til annonceblokering.
