Luckygem Casino – generel debat (side 3)

That changes the situation: they have now confirmed that the remaining funds were voided, rather than simply leaving you unable to withdraw them. I understand why their refusal to explain or support that decision is upsetting.

Please add this latest response to your existing complaint, ideally with the chat transcript or screenshot. It is relevant to the team’s assessment of the €6,700 and the VPN allegation you dispute.

Even if the casino doesn’t disclose its security records directly to you, that doesn’t make the allegation proven. Our Complaints Team would need to assess any evidence provided before reaching a conclusion. For now, let’s give them time to review your submission.

These are the screenshots of my conversations with the customer support.

**sorry for the bad language but I was very frustrated by their mockery **

Jeg har anmodet om en ny udbetaling nu, og jeg er nysgerrig efter, hvor lang tid det vil tage denne gang. Jeg har allerede ventet i 24 timer. Den første udbetaling tog 15 minutter. Jeg holder dig opdateret 🙂

Hey there, I'm curious too! May I know what option you chose?

In any case, hopefully there won't be any struggles. 🍀

Jeg er relativt ny her og er lige begyndt at udforske Luckygem. VPN-problemet med Nora19 er lidt bekymrende; forhåbentlig kan dette forum hjælpe med at afklare tingene. AleKing44, skulle du gennemgå hele KYC-processen før din første udbetaling? Jeg er nysgerrig efter, om forsinkelsen kan skyldes yderligere verifikation.

The screenshots make the casino’s position clear: it says your account was permanently closed and the funds voided because of alleged VPN use. However, the conversations don’t show the evidence supporting that allegation, which you consistently dispute.

Calling the decision "final" does not, by itself, establish that it was justified. Your existing complaint is the appropriate place for our team to assess the explanation and any supporting records.

I appreciate your apology about the language. I understand your frustration over €6,700, but please keep further communication respectful, insults can lead to the conversation being ended without helping clarify the issue.

Also, your name and email address are visible in one screenshot. Please hide those details in the public attachments.

Jeg hævede penge ved hjælp af Revolut. Ja, jeg håber også, at der ikke vil være nogen problemer. De 48 timer vil være udløbet om et par timer. Ifølge deres vilkår kan en hævning tage op til 48 timer.

Ved den første udbetaling skulle jeg kun bekræfte mit ID. Ved den anden ville de også have bevis for adresse. Ifølge dem er alt nu fuldt verificeret. Ikke desto mindre er jeg overrasket over, at udbetalingen tager så lang tid denne gang. Jeg har i øjeblikket €500 til rådighed til udbetaling og yderligere €1.000 på min konto.

Thank you for everything!!!

Its not only about the money but also for the feeling that a innocent player is not safe at a casino.very bad feeling

Hi, glad you are here.

Can you maybe tell us your experience you had in this casino?

I understand and believe everything will be clarified and resolved in the end.

Fingers crossed. 🤞

Så er der gået 48 timer. Den anden udbetaling er ikke ankommet endnu. Nå... Jeg tror jeg var heldig, at min første udbetaling kom så hurtigt.

Jeg har spillet LuckyGem et par gange, og ærligt talt er det ikke noget for mig. Designet appellerer ikke helt til mig, og spiludvalget er heller ikke specielt interessant.

Hey, no reason to panic but it really seems it was earlier not actually thanks to Revolut but rather quicker casino steps, I guess.... Well, considering it's almost the end of the week, do you know whether they process payout during weekends, please?

I'm not suggesting any longer delay, just thinking a bit ahead.

Hey, thanks for joining us here.

Am I correct in assuming you haven't had a chance to withdraw? I mean, considering the casino is not pretty much interesting enough, just like you said.

Godmorgen, jeg modtog min anden udbetaling for et par minutter siden. Jeg er ikke sikker på, om de behandler udbetalinger i weekenderne, men jeg går ud fra, at de gør.

Good morning! That was quicker than I expected. 😆 My question about payouts on weekends is not very relevant now. 😁

Thank you for sharing; now we have experience to work with. 🙌